Axis Bank sending notice for clarification regarding customer's travel spends on atlas

[TechnoFinoTechnoFino is verified member.]

Axis Bank today sent notices to many of its Atlas credit card customers requesting clarification and invoices regarding their "travel category spends". Axis Atlas is a travel-focused credit card, so it's surprising that the bank is asking for invoices and clarification for travel category expenses over the past few months. A few days ago, Axis Bank deducted Edge Miles and Edge Reward Points from some customers' reward accounts, citing business transactions. Now, they are requesting clarification on affected customers' travel spends within the next 30 days, otherwise, the bank will cancel their credit cards.

Here, I'm attaching a copy of the notice email:



Many genuine Atlas customers have been affected by this move. Some people just spent under 10k on travel categories and received clarification notices. I can understand Axis's desire to eliminate abusers from their customer list, but troubling genuine customers is unacceptable. This is the main reason I didn't add the Axis Magnus Burgundy credit card/Axis Magnus credit card to our list of the best credit cards for 2024. While it may offer good rewards, it's not reliable at all. Axis should revert to their old credit card reward system as they are not capable of running a reward system with airmiles transfer partners.
For peace of mind, stay away from Axis Bank credit cards.

 

[Walter White]

Idk which bank is left now .
Everyone is behaving like there is economic crisis in the country

Lunch Break Bank of India

 

[HOME_CARDER]

Irony is TRAVEL merchant category doesn't have the 5X benefits. Its only on HOTELS & AIRLINES but AXIS being AXIS messed it up.

 

[Vasuki]

Lunch Break Bank of India

They too having redemption problem in
Bpcl
Irctc as always.
Paytm sbi
Ola got closed

 

[VISHESH_BANSAL]

Intermiles wale Airlines category show hota statement mei. Unhone Travel pucha hai. Mujhe bhi mail aaya toh maine Paytm pe jo transaction kiya tha Travel category wala, uski SS bhej di hai.. Lets see

Paytm wali txns toh waise bhi Toll Tax MCC hai.

Reply m likho kon sa Maal fukte ho, Toll Tax ko Travel dikha ke Block kar rahe ho🤣

 

[LJGIBBS]

Paytm wali txns toh waise bhi Toll Tax MCC hai.

Reply m likho kon sa Maal fukte ho, Toll Tax ko Travel dikha ke Block kar rahe ho🤣

Do din pehle hi redeem Kiya tha 4100 atlas miles. Ab bas 1000 edge reward bache the. Dekhte hain kya hota hai

 

[Predator]

Received same for both Atlas CC.
One card was activated in last week of January and they are asking invoice from November.
Seems like a default mail sent to everyone with specific merchant transactions

 

[HumorSimpson]

If some one has booked flights for their cousins or extended family 👪, and axis alleges it for non personal usage, say that you believe in ' vasudaiva kutumbakam' (one earth one family 👪) and every one is your family member.

 

[kapsshah42]

Will this affect the magnus balance as well?As even that is showing as zero now.

 

[Deleted member 11974]

well you can argue that it wasnt commercial usage
as you gifted a flight ticket booking to your extended family

 

[Zacobite]

Axis Bank is sending notice to people to prove their travel spends done using Atlas.

Kind of ironic given travel is the USP of the card.

the Ghost of 1L spends and

Axis Bank is sending notice to people to prove their travel spends done using Atlas.

Kind of ironic given travel is the USP of the card.

Magnus Opus of Atlas Shrugged - EDGE of the Burgundy Seat Movie - Ghosts of the Glorious Past... An Axis Disaster Production of Openheimer Proportion - All the Axis Uphoria Gone in one day.. Useless Bank.. MASS EXODUS is the only way

 

[Shoxie]

following the thread

Just FYI, you can follow the thread with the watch button instead of commenting on the thread.

 

[Vasuki]

Received same for both Atlas CC.
One card was activated in last week of January and they are asking invoice from November.
Seems like a default mail sent to everyone with specific merchant transactions

@Walter White mark this as answer 😅😅😅

 

[_amit_]

One card was activated in last week of January and they are asking invoice from November.

Kya matlab bacche ke paida hone se pahle mundan ho gaya?

 

[amit]

MS. ? Means

Masters in Spending.

 

[HOME_CARDER]

Intermiles wale Airlines category show hota statement mei. Unhone Travel pucha hai. Mujhe bhi mail aaya toh maine Paytm pe jo transaction kiya tha Travel category wala, uski SS bhej di hai.. Lets see

koi acknowledgment mila kya after submitting ?

 

[Vasuki]

Masters in Spending.

manufactured spends . .

Here. ... .

 

[LJGIBBS]

koi acknowledgment mila kya after submitting ?

Haan whi standard, ek mail aaya ki "your mail has been received, will respond in 24 hours". Kuch der baad dusra mail aaya ki service request has been raised.

 

[Zacobite]

Axis Bank is sending notice to people to prove their travel spends done using Atlas.

Kind of ironic given travel is the USP of the card.

Next candidate for RBI action is axis for their tech issues like HDFC was earlier.. wait for it....

 

[achaiah13]

I spoke to their customer care officer. She seemed annoyed with their backend team and asked time until tomorrow evening to sort things out as they themselves haven't received any information about the same from their backend team and the email has been most likely been sent to all Atlas card users!
Hopefully, it gets sorted sooner!

 

[LJGIBBS]

I spoke to their customer care officer. She seemed annoyed with their backend team and asked time until tomorrow evening to sort things out as they themselves haven't received any information about the same from their backend team and the email has been most likely been sent to all Atlas card users!
Hopefully, it gets sorted sooner!

Not to every user. I have two atlas in my home. Have used one for small amount of rotation, uspe koi notice nahi aaya. Got on the other one where all transactions are genuine (ofc including Intermiles , but that's not my fault that they tag an incorrect mcc)