Axis Bank sending notice for clarification regarding customer's travel spends on atlas

[TechnoFinoTechnoFino is verified member.]

Axis Bank today sent notices to many of its Atlas credit card customers requesting clarification and invoices regarding their "travel category spends". Axis Atlas is a travel-focused credit card, so it's surprising that the bank is asking for invoices and clarification for travel category expenses over the past few months. A few days ago, Axis Bank deducted Edge Miles and Edge Reward Points from some customers' reward accounts, citing business transactions. Now, they are requesting clarification on affected customers' travel spends within the next 30 days, otherwise, the bank will cancel their credit cards.

Here, I'm attaching a copy of the notice email:



Many genuine Atlas customers have been affected by this move. Some people just spent under 10k on travel categories and received clarification notices. I can understand Axis's desire to eliminate abusers from their customer list, but troubling genuine customers is unacceptable. This is the main reason I didn't add the Axis Magnus Burgundy credit card/Axis Magnus credit card to our list of the best credit cards for 2024. While it may offer good rewards, it's not reliable at all. Axis should revert to their old credit card reward system as they are not capable of running a reward system with airmiles transfer partners.
For peace of mind, stay away from Axis Bank credit cards.

 

[Vasuki]

You are missing the point.

No one is against genuine loans to SMEs or MSMEs. If you see the statistics, they have multiplied manifold in the last 5-10 years.

RBI/ITD is trying to implement already existing rules - use business cards for business purposes and personal cards for personal uses.
Simple. No rocket science.

This is only the beginning. ITD is using All Around Surveillance and AI to plus many loopholes. More to come....

The capital expenditures by Private sector is way lesser than china ,
Where we hope to catch china we aren't building things at that pace .
Gov talks about Highway Highway.
In terms of Expressway china is at 1.6 lakh kms expressways

We are 6000 something right plan to build 8k more by 2047
Put that on perspective we aren't even 10% ..

 

[Predator]

The capital expenditures by Private sector is way lesser than china ,
Where we hope to catch china we aren't building things at that pace .
Gov talks about Highway Highway.
In terms of Expressway china is at 1.6 lakh kms expressways

We are 6000 something right plan to build 8k more by 2047
Put that on perspective we aren't even 10% ..

Compare with Pakistan and Sri Lanka or any African country, China not allowed

 

[Vasuki]

Compare with Pakistan and Sri Lanka or any African country, China not allowed

They are smaller than our states

 

[sameerdes]

In case bank decides to cancel the card, then all the Axis card would be closed or only Atlas ?

Yes even I'm wondering the same. Plus this "travel" category implies the txns tagged as travel in the statements (OTAs etc) or the direct hotel / airline ones too which are tagged differently? It's all a mess.

 

[RAMESH BABU N]

Now is the time to fix that most-mis-managed and mis-used part of CC business - the MCC.

Unless this MCC thing is fixed, more such unpalatable things will happen in this sector.

 

[bhatt83hemang]

In case bank decides to cancel the card, then all the Axis card would be closed or only Atlas ?

Only Atlas ..

 

[sourpai]

For this to happen MCC should be displayed at the time of transaction or on OTP page. But not sure how many would understand except the few learned folks at TF

 

[cliffordanup]

This is the work surely of the recently acquired Citibank employees by Axis Bank. All that Citibank does and did when they cancelled my card is look for absurdity and cancel cards without notice. They will never approve your card applications again forever. My response then was to shut all my relationships with Citibank which included my personal loan and salary account.

 

[tushu5121]

The capital expenditures by Private sector is way lesser than china ,
Where we hope to catch china we aren't building things at that pace .
Gov talks about Highway Highway.
In terms of Expressway china is at 1.6 lakh kms expressways

We are 6000 something right plan to build 8k more by 2047
Put that on perspective we aren't even 10% ..

The main target of govt is to 50k expressway network till 2047.
Which still felt me disapointing.
Atleast the target would be 1.5L km

 

[Vasuki]

The main target of govt is to 50k expressway network till 2047.
Which still felt me disapointing.
Atleast the target would be 1.5L km

We should be happy with modi ki guarantee 💀 & worse opposition in the world where to make one dynast son 🤡pm ruined whole opposition perspective .

Only if we keep improving ease of doing business..& fdi in manufacturing is coming in next term of gov .. we might see revised targets..

 

[tushu5121]

We should be happy with modi ki guarantee 💀 & worse opposition in the world where to make one dynast son 🤡pm ruined whole opposition perspective .

Only if we keep improving ease of doing business..& fdi in manufacturing is coming in next term of gov .. we might see revised targets..

Yes it may be happen. I wish it so..

 

[kapsshah42]

How to send proof of spends to Axis as they have only 3 attachments per mail ?Do we send multiple emails so any other email we can send all attachments together?

 

[Deleted member 11974]

attach as many you can and merge it into a single pdf

 

[tushu5121]

How to send proof of spends to Axis as they have only 3 attachments per mail ?Do we send multiple emails so any other email we can send all attachments together?

MAke pdf and send them

 

[kapsshah42]

Any idea what will happen to edgerewards? As of now all are showing as zero.

 

[Shoxie]

Any idea what will happen to edgerewards? As of now all are showing as zero.

If you're not able to prove that your expense were genuine, the points will lapse, card would be closed.

 

[kapsshah42]

If you're not able to prove that your expense were genuine, the points will lapse, card would be closed.

I meant of magnus rewards.Those are separate from edge miles.

 

[live_and_let_live]

How to send proof of spends to Axis as they have only 3 attachments per mail ?Do we send multiple emails so any other email we can send all attachments together?

Make sure file size is not more than 2MB, otherwise they will ask you to send again !

 

[chasni]

Make sure file size is not more than 2MB, otherwise they will ask you to send again !

Isn't there a link in the email to upload the documents?

 

[chasni]

Isn't there a link in the email to upload the documents?