Axis refusing to reverse Magnus Annual Fees

[Virgo]

I hold Magnus since March 2022 and my card anniversary was 2nd Mar 2023 to complete the Rs. 15 lakh criteria. I have been going back and forth with Axis through email on premium experience customer care.

According to them, I have done Rs. 14.95 lakh spends till 2nd March. However, while calculating this amount, Axis is not considering a spend of Rs. 10k on Amazon which I did on 27th Feb (if considered, it would take total spends to Rs. 15.05 lakh). The reason given by Customer Care is the transaction with Amazon got settled on 3rd Mar and therefore will not be considered for calculating the Rs. 15 lakh criteria.

I have done a lot of search on Axis website but nothing to this effect is mentioned there. Can you please give suggestions on how to get this resolved? Thanks in advance

 

[Wealth is my birth right!]

how can we track total spends on Magnus?

Manual as of now

 

[jack333]

Is there a separate email id? Can you pls share it

Management.escalations@axisbank.com
response.escalated@axisbank.com
Amitabh.Chaudhry@axisbank.com

These are MD desk mail ids in axis

 

[Virgo]

Management.escalations@axisbank.com
response.escalated@axisbank.com
Amitabh.Chaudhry@axisbank.com

These are MD desk mail ids in axis

Many thanks 🙏

 

[shubhamosy]

Many thanks 🙏

keep us updated.

 

[mojo_jojo123]

Can we conclude that for magnus settlement date is considered for monthly and annual mile stone as per comment#1 in this post ?

 

[Tejo]

Can we conclude that for magnus settlement date is considered for monthly and annual mile stone as per comment#1 in this post ?

Yeah, unfortunately.

 

[shubhamosy]

Many thanks 🙏

any updated?

 

[saver-user]

this made me wonder. 15L criteria thing. it counts everything or it also has exclusions/

 

[4uziaul]

this made me wonder. 15L criteria thing. it counts everything or it also has exclusions/

Please go through this

Magnus Credit Card Additional Benefits - Axis Bank

Avail additional benefits like annual fee waiver, rewards with Axis Bank Magnus Credit Card. Apply and get the benefits today!

www.axisbank.com

 

[Bugs Bunny]

Please go through this

Magnus Credit Card Additional Benefits - Axis Bank

Avail additional benefits like annual fee waiver, rewards with Axis Bank Magnus Credit Card. Apply and get the benefits today!

www.axisbank.com

I guess your case is fit for RBI Ombudsman. This is unjust, arbitrary ,unreasonable and against every ethic and banking procedure on the part of axis. Doesn't matter when the transactions get settled for axis we as a consumer will obviously consider the date we made a purchase.

 

[shubhamosy]

Please go through this

Magnus Credit Card Additional Benefits - Axis Bank

Avail additional benefits like annual fee waiver, rewards with Axis Bank Magnus Credit Card. Apply and get the benefits today!

www.axisbank.com

Priority Pass, hmm this is newely added seems.

 

[krishc]

I guess your case is fit for RBI Ombudsman. This is unjust, arbitrary and non reasonable on the part of axis. Doesn't matter when the transactions get settled for axis we as a consumer will obviously consider the date we made a purchase.

every now and then Axis needs RBI Ombudsman special bamboo to fall in line.

 

[4uziaul]

I guess your case is fit for RBI Ombudsman. This is unjust, arbitrary and non reasonable on the part of axis. Doesn't matter when the transactions get settled for axis we as a consumer will obviously consider the date we made a purchase.

Yeh kiske liye re hai Baba 🤪

Pakka lawyer hai 🤣

 

[Bugs Bunny]

Yeh kiske liye re hai Baba 🤪

Pakka lawyer hai 🤣

are schi me mere sath aisa huaa hotaa khtiya khdi krdeta sari branch ki and back end ki. Hum to galat hoke na glti mane yahan itne genuine case me b bhai log suffer kr rhe

 

[jack333]

are schi me mere sath aisa huaa hotaa khtiya khdi krdeta sari branch ki and back end ki. Hum to galat hoke na glti mane yahan itne genuine case me b bhai log suffer kr rhe

Bansal bhaiyon ka axis bank ke prati pyar dekh ke meri aankhon me pani aa gaya 🤣 @VISHESH_BANSAL
Edit- one is not a real bansal 🤣

 

[Bugs Bunny]

Bansal bhaiyon ka axis bank ke prati pyar dekh ke meri aankhon me pani aa gaya 🤣 @VISHESH_BANSAL

hahahahaha I hate axis to the core though not a bansal (still a bania) that's a random name I'm using. Joined the community thinking of it as spam but didn't know it'd become my biggest addiction.

 

[4uziaul]

hahahahaha I hate axis to the core though not a bansal (still a bania) that's a random name I'm using. Joined the community thinking of it as spam but didn't know it'd become my biggest addiction.

Abhi toh aur karoge 🤪

 

[Bugs Bunny]

a

Abhi toh aur karoge 🤪

hahahahaha 😂 iykyk

 

[jack333]

Hdfc aur axis me competition chal raha hai aaj kal ki bansal sahab ka bamboo kisne jada bar liya 🤣

 

[harshit_agrawal]

Write to MD desk. They are the one if anyone can help you out

How to write to MD desk, any specific email id?