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Axis Magnus Axis suspended miles redemptions on my account

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arjunking

arjunking

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Two days back I had initiated a miles transfer of around 3.3l miles to my turkish account (in fear of the upcoming devaluation).

Today when I try to log into travel edge, I get an error stating: The account is suspended, miles redemption will not be available.
On edge rewards portal I get this error: User not exists in lms customer portal

Am I the only one who is facing this issue? Has anyone else faced the same? Any idea what might have caused this issue? Can they do this?

I have sent an email to axis cc. Lets see what their reply is.
 
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Found someone who has faced the same issue in past:

www.technofino.in

Need Help! Axis Account locked / Suspended.

Hello. We have been using Magnus since OCTOBER 2022. So far no issues. Every month we buy Amazon shoping, Amazon pay vouchers and other brand vouchers via Gift edge till the limit. Today while trying to log in to shows Account has been suspended / Activated. No Suspicious transaction. No...
www.technofino.in www.technofino.in
 
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arjunking said:
Two days back I had initiated a miles transfer of around 3.3l miles to my turkish account (in fear of the upcoming devaluation).

Today when I try to log into travel edge, I get an error stating: The account is suspended, miles redemption will not be available.
On edge rewards portal I get this error: User not exists in lms customer portal

Am I the only one who is facing this issue? Has anyone else faced the same? Any idea what might have caused this issue? Can they do this?

I have sent an email to axis cc. Lets see what their reply is.
Click to expand...
Same with me, its saying account suspended. I have posted in another thread.

Screenshot 2023-07-20 at 6.51.03 PM.png
 
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So based on the process shared by @AakashCJB
I have mailed them at premium.experience and opened a request on phone banking as well.
The burgundy/ reserve phone banking team tells me that it will be resolved in 1 working day and it should be able to login by tomorrow evening.
 
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s
arjunking said:
So based on the process shared by @AakashCJB
I have mailed them at premium.experience and opened a request on phone banking as well.
The burgundy/ reserve phone banking team tells me that it will be resolved in 1 working day and it should be able to login by tomorrow evening.
Click to expand...
i forgot the burgundy number. it would be great if you could share me. is it the 1860-419-5555?
 
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