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Axis Magnus Axis suspended miles redemptions on my account

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arjunking

arjunking

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Two days back I had initiated a miles transfer of around 3.3l miles to my turkish account (in fear of the upcoming devaluation).

Today when I try to log into travel edge, I get an error stating: The account is suspended, miles redemption will not be available.
On edge rewards portal I get this error: User not exists in lms customer portal

Am I the only one who is facing this issue? Has anyone else faced the same? Any idea what might have caused this issue? Can they do this?

I have sent an email to axis cc. Lets see what their reply is.
 
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arjunking said:
List of merchant which have currently been mentioned in mail by axis as non-personal:

BharatNXT
Payabhi
Big Store
Facebook SI
Airbnb
Payabhi Payments Pvt Ltd
Instant Mudra Technology
Payagent
Spay Tech Pvt Ltd
Vashi
Slenpay PVT LTD
Ecaps.in
Speckle Internet Solutions (edited)
Accupayd Tech Pvt
Click to expand...
Ya i used bharatnxt once. But anyways I don't think anyone will get stuck unless you admit on call. Just say it was for personal use and not business use. And axis had not provided any prior info on this specific mcc we were doing according to T&C and complain to rbi. I am no expert but i wrote what came in my mind
 
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saver-user said:
Ya i used bharatnxt once. But anyways I don't think anyone will get stuck unless you admit on call. Just say it was for personal use and not business use. And axis had not provided any prior info on this specific mcc we were doing according to T&C and complain to rbi. I am no expert but i wrote what came in my mind
Click to expand...
When you get the email from Axis, you need to provide the invoice of the transaction. So if it was not for personal, one will be in trouble
 
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My Edge rewards account was deactivated due to suspected non personal transactions.
In April, I was travelling and was finding it cumbersome to make some payments by netbanking (add beneficiary, wait for 30 minutes, 50k limit in 24 hours etc), and therefore I used Bharatnxt to make those payments.
These payments were for renovation of my house and were for items like glass, wood, air conditioners, granite. The total amount used on Bharatnxt was Rs. 7,06,000.
I have all the invoices for all the amounts (7 transactions in total) with the invoices in my name.

I have sent 3-4 of those bills that I had readily available to Axis Bank. I have asked them for details of any others they would like as I did not even bother keeping some of the bills safely and could send the ones I had digital copies of.

Timeline:
Account blocked: 20th July - 9 PM.
Information with invoices sent: 21st July - 11 AM.
Reply received saying they will revert in 5 working days: 22nd July - 12 Noon.

I will update here as and when I get a reply and if any resolution is found.

As a background, I have 3 cards from Axis - Vistara, Magnus and Reserve and routinely spend 4-5 lakhs per month as an aggregate.
My cards have not been blocked and are still working.
I have around 10 lakhs of dues outstanding as on date which is due by 7th August.
 
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dinersblackpro said:
My Edge rewards account was deactivated due to suspected non personal transactions.
In April, I was travelling and was finding it cumbersome to make some payments by netbanking (add beneficiary, wait for 30 minutes, 50k limit in 24 hours etc), and therefore I used Bharatnxt to make those payments.
These payments were for renovation of my house and were for items like glass, wood, air conditioners, granite. The total amount used on Bharatnxt was Rs. 7,06,000.
I have all the invoices for all the amounts (7 transactions in total) with the invoices in my name.

I have sent 3-4 of those bills that I had readily available to Axis Bank. I have asked them for details of any others they would like as I did not even bother keeping some of the bills safely and could send the ones I had digital copies of.

Timeline:
Account blocked: 20th July - 9 PM.
Information with invoices sent: 21st July - 11 AM.
Reply received saying they will revert in 5 working days: 22nd July - 12 Noon.

I will update here as and when I get a reply and if any resolution is found.

As a background, I have 3 cards from Axis - Vistara, Magnus and Reserve and routinely spend 4-5 lakhs per month as an aggregate.
My cards have not been blocked and are still working.
I have around 10 lakhs of dues outstanding as on date which is due by 7th August.
Click to expand...
Good luck, buddy.
 
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dinersblackpro said:
My Edge rewards account was deactivated due to suspected non personal transactions.
In April, I was travelling and was finding it cumbersome to make some payments by netbanking (add beneficiary, wait for 30 minutes, 50k limit in 24 hours etc), and therefore I used Bharatnxt to make those payments.
These payments were for renovation of my house and were for items like glass, wood, air conditioners, granite. The total amount used on Bharatnxt was Rs. 7,06,000.
I have all the invoices for all the amounts (7 transactions in total) with the invoices in my name.

I have sent 3-4 of those bills that I had readily available to Axis Bank. I have asked them for details of any others they would like as I did not even bother keeping some of the bills safely and could send the ones I had digital copies of.

Timeline:
Account blocked: 20th July - 9 PM.
Information with invoices sent: 21st July - 11 AM.
Reply received saying they will revert in 5 working days: 22nd July - 12 Noon.

I will update here as and when I get a reply and if any resolution is found.

As a background, I have 3 cards from Axis - Vistara, Magnus and Reserve and routinely spend 4-5 lakhs per month as an aggregate.
My cards have not been blocked and are still working.
I have around 10 lakhs of dues outstanding as on date which is due by 7th August.
Click to expand...
Ohh heavy driver did u transferred all the edge rewards
 
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Yes I paid GST because I did not have any cash? Isn't that the norm? We buy something and we pay GST on it? Why do you think there is no chance of unblocking because of that?
CD. said:
so you paid GST for buying these things to vendors? Glass , wood vendors charge 12-18% gst extra on digital vs cash,

Sorry you have no chance of unblocking here
Click to expand...
 
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dinersblackpro said:
I don't see that being defined anywhere? Simple question from Axis was whether these are personal or business expenditures. The fact that I have the bills for these purchases, with my name on them, answers that question quite easily.
In any case, I will update here once Axis comes back with something to be so it helps people in a similar situation.
Click to expand...
Do update plz same situation paid my son's fees on urgent basis using bharatnxt 1L only 1 transaction that is being suspected. If your invoice works I will send too 👍
 
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dinersblackpro said:
My Edge rewards account was deactivated due to suspected non personal transactions.
In April, I was travelling and was finding it cumbersome to make some payments by netbanking (add beneficiary, wait for 30 minutes, 50k limit in 24 hours etc), and therefore I used Bharatnxt to make those payments.
These payments were for renovation of my house and were for items like glass, wood, air conditioners, granite. The total amount used on Bharatnxt was Rs. 7,06,000.
I have all the invoices for all the amounts (7 transactions in total) with the invoices in my name.

I have sent 3-4 of those bills that I had readily available to Axis Bank. I have asked them for details of any others they would like as I did not even bother keeping some of the bills safely and could send the ones I had digital copies of.

Timeline:
Account blocked: 20th July - 9 PM.
Information with invoices sent: 21st July - 11 AM.
Reply received saying they will revert in 5 working days: 22nd July - 12 Noon.

I will update here as and when I get a reply and if any resolution is found.

As a background, I have 3 cards from Axis - Vistara, Magnus and Reserve and routinely spend 4-5 lakhs per month as an aggregate.
My cards have not been blocked and are still working.
I have around 10 lakhs of dues outstanding as on date which is due by 7th August.
Click to expand...
what is the update bro, have you received a reply from axis? is reward account still suspended?
 
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