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BOB Premier CC

Eterna is paid, premier was ltf. I enquired for upgrade and they did a CIBIL enquiry so asked them to remove either remove cibil or upgrade and they upgraded.

I am damn sure that they would have made eterna ltf as almost all have got it against the CIBIL hit. I will mail them next year with my updated ITR which will make it LTF.
is there an ITR limit based on which eterna is made LTF ?
 
My application was submitted but VKYC was not done since it was late night. Later I haven't received any VKYC link, yet their tracking page showing 'VKYC pending, personalized link sent. Please complete ASAP'.

I have checked all my spam folders , SMS but link not received. What to do ? Shall I ask them to resend the VKYC link?
 
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