CC bill payment fails on hdfc billpay using platinum DC

[Satyarthi]

I Have add ICICI apay and Platinum CC to hdfc bill pay portal and both are verified and enabled. Whenever i tray to pay bill using may hdfc easyshop platinum dc, it fails no matter what amount i pay. But it is always successful when i use to pay using account. Every time i get an email saying "Alert! Your ICICI Bank Credit Card bill payment has been declined on BillPay" and error message is "Your ICICI Bank Credit Card bill of Rs. 10.00 for HGABP171EB0136424045 has been declined on BillPay due to 0399 - 0399 - PBE10002-Transaction not permitted to cardholder.".talked to customer care they say everything is fine with debit card. Any help?

 

[CreditFreak]

Also, is the sms referring to the SBI cards that disappeared from Billpay during the BBPS migration? Anyone who has never added SBI card before but only added it in the last couple of weeks, did you get the SMS?

I added the SBI card last week (I opened account last month). During addition it asked last 4 digit and mobile no. Now I am trying to pay bill through DC. But it is failing.
Is the failure happening for other credit cards or just SBI?

 

[RajS]

I added the SBI card last week (I opened account last month). During addition it asked last 4 digit and mobile no. Now I am trying to pay bill through DC. But it is failing.
Is the failure happening for other credit cards or just SBI?

Just for sbi. I was able to pay for Axis and Icici cards

 

[Anil_Singh]

I too got the sms from hdfc. Maybe they are sending messages to everyone who registered their sbi cc (previously) in billpay intimating about sbi migrating to bbps. They choose internet explorer for sending sms.

 

[aceventura]

I added the SBI card last week (I opened account last month). During addition it asked last 4 digit and mobile no. Now I am trying to pay bill through DC. But it is failing.
Is the failure happening for other credit cards or just SBI?

When you view the SBI card in Billpay, does it show Mobile number as well?

 

[CC_Exuberant]

I added the SBI card last week (I opened account last month). During addition it asked last 4 digit and mobile no. Now I am trying to pay bill through DC. But it is failing.
Is the failure happening for other credit cards or just SBI?

This problem is with all the card where you need to mention last 4 digits of the card and mobile number. Eg SBI , Kotak .

 

[anish30]

Try using Net banking. I was able to pay the Sbi Vistara card bill.

I was trying for 2 days using phone and was getting issues.

 

[CC_Exuberant]

Try using Net banking. I was able to pay the Sbi Vistara card bill.

I was trying for 2 days using phone and was getting issues.

I tried , its not working .. I have added new card , waiting for changing the status , will try again ..

 

[kjs]

I am trying the same since last 15 days after re adding SBI cards as they got removed on its own, but it still doesn't allow me to pay the bill. I have sent email to support & credit card email id about the issue.

 

[Vineeth043]

If anyone able to pay SBI credit card bills via hdfc billpay, please update here..

 

[Shubham Yadav]

If anyone able to pay SBI credit card bills via hdfc billpay, please update here..

In old ui

I was able to do payment

 

[ernvigneshwaran]

If anyone able to pay SBI credit card bills via hdfc billpay, please update here..

Remove and add the card again its works...

 

[kjs]

Remove and add the card again its works...

Already done. Its not working

 

[Vineeth043]

Remove and add the card again its works...

It's not working.. tested plenty of times

 

[aceventura]

It's not working.. tested plenty of times

Do you have the old netbanking UI or the new one? What I read so far is that it is working in Old UI but not in the new UI.

 

[kjs]

Do you have the old netbanking UI or the new one? What I read so far is that it is working in Old UI but not in the new UI.

Not sure , it shows different error every time. Now its showing invalid card number.

 

[aceventura]

Not sure , it shows different error every time. Now its showing invalid card number.

Post a screenshot of the bill pay UI, masking any private information.

 

[kjs]

 

[aceventura]

View attachment 34791

View attachment 34792

This looks like the New UI. Contact support stating that Bill payments are not going through.

 

[kjs]

This looks like the New UI. Contact support stating that Bill payments are not going through.

They told me to send the the steps & i haven't . Tired of chasing & following up.

 

[Vineeth043]

This looks like the New UI. Contact support stating that Bill payments are not going through.

I have new UI, so should we contact hdfc support to change UI to old? Or should we raise concern that bill payments are not working??