CC bill payment fails on hdfc billpay using platinum DC

[Satyarthi]

I Have add ICICI apay and Platinum CC to hdfc bill pay portal and both are verified and enabled. Whenever i tray to pay bill using may hdfc easyshop platinum dc, it fails no matter what amount i pay. But it is always successful when i use to pay using account. Every time i get an email saying "Alert! Your ICICI Bank Credit Card bill payment has been declined on BillPay" and error message is "Your ICICI Bank Credit Card bill of Rs. 10.00 for HGABP171EB0136424045 has been declined on BillPay due to 0399 - 0399 - PBE10002-Transaction not permitted to cardholder.".talked to customer care they say everything is fine with debit card. Any help?

 

[Shoxie]

bro on hdfc cc bill payment which bank debit card is best for cashback i have hdfc visa debit platinum but now no cashback on this card plz suggest any trick ??

Use sbi unipay to pay hdfc credit card bills using Platinum debit card.

 

[LordPSN]

Use sbi unipay to pay hdfc credit card bills using Platinum debit card.

Unipay? Not available on playstore

 

[Shoxie]

Unipay? Not available on playstore

SBI Unipay Customer Portal

This is link.

 

[VedKarma]

Use sbi unipay to pay hdfc credit card bills using Platinum debit card.

Will it get any reward points

 

[credit_noob]

SBI Unipay Customer Portal

This is link.

HDFC not in the list 😲

 

[NNN]

Tried hdfc billpay for the first time to pay amazon icici CC bill. First got success message, few minutes later got declined message. Can anyone guide what to do?
Currenlty amount is debited from hdfc savings account.

 

[RaviAgl]

It is a grey area. It may get credited successfully or not, you never know.

Mostly chances are that if you have received the decline message later, then it will be refunded to your account.

If the due date is near, better pay it again to avoid surprises.

In case of excess payment made, you can always ask for a refund from your card account to the bank by calling customer care.

Thanks and welcome to the forum!!

 

[NNN]

Got this reply from HDFC customer care. I used HDFC platinum debit card to make the payment, still they thought it was credit card to credit card payment. Weird.

 

[RaviAgl]

Got this reply from HDFC customer care. I used HDFC platinum debit card to make the payment, still they thought it was credit card to credit card payment. Weird.

Customer care is a bunch of fools sitting at their desk.

They don't even know how to properly read an email, forget replying to it properly.

I have experienced the same. It would be better to talk to them on the phone for more clarity. But you cannot expect a proper reply from them, unless you are lucky enough to get hold of a knowledgeable customer care executive.

You may escalate your case to the Nodal Officer for now.

Thanks!!

 

[varun__goel_]

Got this reply from HDFC customer care. I used HDFC platinum debit card to make the payment, still they thought it was credit card to credit card payment. Weird.

Paid using nb or app?
Most of the bill payments via app are failing.
Have you received the refund?

 

[NNN]

Payment made thru HDFC debit card using netbanking on HDFC bill pay portal.

Update:
Amount got credited to ICICI credit card.
Got 550 cashback in HDFC account.

All is good in world now