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Closure of AU SF account

Their customer care said you can open account digitally, but cannot close it digitally.

You need to visit the branch.
Haha yeah they said the same thing to me when I took a video banking call this morning
I got a male so shouted at him then he put me on mute and spoke to his boss or someone and shared a form which I need to fill out and again connect with them for using account without card
He asked to block card immediately from my app and also asked not to choose reissue option which I did already
One more thing they said less than one year account it will be 118/- closure charges
 
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