Actually they have made 2 enquiries for me, 1 as personal loan and other as credit card,
After complaining and having several conversations they have sent:-
We sincerely regret the inconvenience caused to you.
We had sent the request to cibil for enquiry details on May 27, 2022 and it will take 5 working days time to response.
Your query is being looked into by our Senior Officers. Please be assured that the matter will be resolved to your satisfaction at the earliest.
Please accept our sincere apologies for the inordinate delay. We will get back to you by June 4, 2022.