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Credit card showing as dormant account in HSBC mobile app

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gobsy

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I got my HSBC cashback card in last week of January. I created pin and activated the card today only. But in HSBC mobile app it shows dormant account below my credit card. What is the issue here? I have not made any transactions yet using it.
 
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gobsy said:
I got my HSBC cashback card in last week of January. I created pin and activated the card today only. But in HSBC mobile app it shows dormant account below my credit card. What is the issue here? I have not made any transactions yet using it.
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Use your card, it will change from inactive to active
 
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Did it get activated? I have been talking to agents one after the other. Not active even after doing the physical txn by entering the pin. The last person is saying the physical txn needs to be claimed by the merchant for the card to get activated. Not able to use the card online at all. Thought HSBC would be better than this.
 
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Vish said:
Did it get activated? I have been talking to agents one after the other. Not active even after doing the physical txn by entering the pin. The last person is saying the physical txn needs to be claimed by the merchant for the card to get activated. Not able to use the card online at all. Thought HSBC would be better than this.
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Yaya, it got activated without swiping, after a few days. You don't have to worry and you can keep using it.
 
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frezcoop said:
Yaya, it got activated without swiping, after a few days. You don't have to worry and you can keep using it.
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I received my HSBC visa platinum CC on 30 may. Activated through IVR same day. PIN generated through SMS on 31 may. Then registered mobile & net banking. Showing dormant in both banking. Called CC -> they telling to do first transaction.
So I have been trying to use it online -> OTP SMS not receiving on bank page. Tried different website from couple of days but to no avail. Need to swipe card ? I'm very hesitant to use my cards (other than secondary) on POS as frauds of every type are booming. Please guide.
@NShah @rahulsethi @Vish @rajeshkrajeev
 
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smz said:
I received my HSBC visa platinum CC on 30 may. Activated through IVR same day. PIN generated through SMS on 31 may. Then registered mobile & net banking. Showing dormant in both banking. Called CC -> they telling to do first transaction.
So I have been trying to use it online -> OTP SMS not receiving on bank page. Tried different website from couple of days but to no avail. Need to swipe card ? I'm very hesitant to use my cards (other than secondary) on POS as frauds of every type are booming. Please guide.
@NShah @rahulsethi @Vish @rajeshkrajeev
Click to expand...
E com transaction activate Kiya ?
 
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smz said:
I received my HSBC visa platinum CC on 30 may. Activated through IVR same day. PIN generated through SMS on 31 may. Then registered mobile & net banking. Showing dormant in both banking. Called CC -> they telling to do first transaction.
So I have been trying to use it online -> OTP SMS not receiving on bank page. Tried different website from couple of days but to no avail. Need to swipe card ? I'm very hesitant to use my cards (other than secondary) on POS as frauds of every type are booming. Please guide.
@NShah @rahulsethi @Vish @rajeshkrajeev
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Received on 30. I've performed transactions yesterday still it shows dormant.
 
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smz said:
I received my HSBC visa platinum CC on 30 may. Activated through IVR same day. PIN generated through SMS on 31 may. Then registered mobile & net banking. Showing dormant in both banking. Called CC -> they telling to do first transaction.
So I have been trying to use it online -> OTP SMS not receiving on bank page. Tried different website from couple of days but to no avail. Need to swipe card ? I'm very hesitant to use my cards (other than secondary) on POS as frauds of every type are booming. Please guide.
@NShah @rahulsethi @Vish @rajeshkrajeev
Click to expand...
Update. So finally everything sorted out today.
the POS transaction got settled on next day of transaction -> dormant message went away.
05 June -> Called CC about e-commerce OTP not receiving. They told card needs maintenance and contacted maintenance team. Got message that my mobile number is updated. Then finally from today started getting OTP.
 
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I completed my online transactions and it's showing dormant and also in transaction it's showing pending but transactions are completed on Flipkart also I paid credit card bill early and it's also showing pending but everything is done
 
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