Customer care vs Banker email

[KGSIPO]

What is the difference of sending complaint to customer care email and banker email?

 

[SSV]

What is the difference of sending complaint to customer care email and banker email?

for example ??

 

[KGSIPO]

for example ??

Net banking issues pertaining to sweep in fixed deposits

 

[RAMESH BABU N]

Issues pertaining to your own account - send to customer care email.

Issues/info on Bank's other products, services, locations, policies, structure, personnel.... - send to general/bank email.

 

[Anupama_Jha]

What is the difference of sending complaint to customer care email and banker email?

To which bank? Are u referring to IDFC first bank

 

[KGSIPO]

To which bank? Are u referring to IDFC first bank

yes, IDFC FIRST

 

[SSV]

yes, IDFC FIRST

Customer care emails are for :
This is your first level point of contact for any issue you face with regard to your various realtionships
any day to day issues pertaining to any accounts ( say Sb account / credit card account etc) are addressed in this category.
This is also called first level support.. For example: your login problems, address change , Cb not credited, etc..

Next Bank level / Prodcut level emails are for :

This is your second level support ...

These are generally desgined to give you support at high level opinion / solution about various products like Credit cards . loans or something about genral polocies of the Bank, rules of the Bank etc..

At this level the people involved in giving solutions are experts in their areas..

WHy these two types:

TBecause Second level support guys are experts and their time is more valuable and they dont want to waste their time in explaining things like
How to loginto the system or how to reset password etc..

They want to save their time to solve more advanced issues ..
Hoep this gives you some understaninding about the topic ..
I dont have any experience with dealing with IDFC, but the principle is across all the organisations...

Enjoy..

 

[KGSIPO]

Customer care emails are for :
This is your first level point of contact for any issue you face with regard to your various realtionships
any day to day issues pertaining to any accounts ( say Sb account / credit card account etc) are addressed in this category.
This is also called first level support.. For example: your login problems, address change , Cb not credited, etc..

Next Bank level / Prodcut level emails are for :

This is your second level support ...

These are generally desgined to give you support at high level opinion / solution about various products like Credit cards . loans or something about genral polocies of the Bank, rules of the Bank etc..

At this level the people involved in giving solutions are experts in their areas..

WHy these two types:

TBecause Second level support guys are experts and their time is more valuable and they dont want to waste their time in explaining things like
How to loginto the system or how to reset password etc..

They want to save their time to solve more advanced issues ..
Hoep this gives you some understaninding about the topic ..
I dont have any experience with dealing with IDFC, but the principle is across all the organisations...

Enjoy..

Thanks for inputs