Federal cibil Reported cc as closed on upgrade

[ankushaa]

Recently got a card upgrade on my family members Federal cc from signet to imperio with limit enhancement. this was done around 15th December while federal reported with old card bill Statment details( bill generation on 12th ) in 31st December 2024 reporting to cibil /experian without any changes of limit or outstanding

But on 17th January federal reported as the card closed for old signet acc, and instead reported a new account with new limit and new usage of outstanding in line with recent bill of 12th January 2025 . And the score dropped by 8 points on CIBIL while experian increased by 14 points Rest all being the same as only have 3 cards and none have reported in January



Is this normal for Federal to report card acc closed on upgrade??

Have raised a complaint with Federal bank and both Cibil and experian to correct it.... Sti waiting for reply.... Any way to get this madness understandable please help

 

[ankushaa]

@SSV @D₹V please help me in above case
Thank you in advance

 

[aniketkr.sharma]

Recently got a card upgrade on my family members Federal cc from signet to imperio with limit enhancement. this was done around 15th December while federal reported with old card bill Statment details( bill generation on 12th ) in 31st December 2024 reporting to cibil /experian without any changes of limit or outstanding

But on 17th January federal reported as the card closed for old signet acc, and instead reported a new account with new limit and new usage of outstanding in line with recent bill of 12th January 2025 . And the score dropped by 8 points on CIBIL while experian increased by 14 points Rest all being the same as only have 3 cards and none have reported in January



Is this normal for Federal to report card acc closed on upgrade??

Have raised a complaint with Federal bank and both Cibil and experian to correct it.... Sti waiting for reply.... Any way to get this madness understandable please help

It will boost up wait for next month

 

[SSV]

@SSV @D₹V please help me in above case
Thank you in advance

have no idea about federal bank cards .. but different banks follow different methodologies.. keep on asking them what you want to know and wait for sometime..
as regards CIBIL, wait for a couple of months it will recover..

Meanwhile go thru this thread for better understanding of how CIBIL works.. dont worry much..

Thread 'CIBIL Score - A Practical Guide'

Jul 18, 2024

CIBIL Score - A Practical Guide

Discalimer: This is mainly for regular Credt Card users who pay all their dues before due date and wondering why their score is not increasing..
Here we dont discuss the cases where there were defaults and / or delayed payments..that is for another day..​

Ladies and Gentelmen,

Here is the much awaited post on CIBIL Score and how it works and what we should do to improve it over the period of the time..

Here I won't go in detail about how the score is constructed as there were numerous posts on the internet in explaining the CIBIL score...

• SSV
• cibil score
• Replies: 549
• Forum: Informative Threads

• 
• 
• 

 

[S9100]

Recently got a card upgrade on my family members Federal cc from signet to imperio with limit enhancement. this was done around 15th December while federal reported with old card bill Statment details( bill generation on 12th ) in 31st December 2024 reporting to cibil /experian without any changes of limit or outstanding

But on 17th January federal reported as the card closed for old signet acc, and instead reported a new account with new limit and new usage of outstanding in line with recent bill of 12th January 2025 . And the score dropped by 8 points on CIBIL while experian increased by 14 points Rest all being the same as only have 3 cards and none have reported in January



Is this normal for Federal to report card acc closed on upgrade??

Have raised a complaint with Federal bank and both Cibil and experian to correct it.... Sti waiting for reply.... Any way to get this madness understandable please help

Many banks close the old card/account on upgrade and then create a new account. This is normal.
The score will bounce back in some time.

 

[ankushaa]

Many banks close the old card/account on upgrade and then create a new account. This is normal.
The score will bounce back in some time.

But mostly I have seen a banks maintaining same acc details in background both at customer id level and for reporting this is new info.... Any banks that you have come across closing like this... It would be beneficial to all to be aware and take measures accordingly.... Anyway thank you for update

 

[aniketkr.sharma]

But mostly I have seen a banks maintaining same acc details in background both at customer id level and for reporting this is new info.... Any banks that you have come across closing like this... It would be beneficial to all to be aware and take measures accordingly.... Anyway thank you for update

Axis as i had seen

 

[ankushaa]

It will boost up wait for next month

Yes it must but weird was experian going up while - cibil going down.... To give you context this wasn't the oldest acc either had 2 cards earlier to this - has one card post this.... Acc was 2 + yrs old while over credit vintage is 7 +yrs.... Still 8 points down on cibil with increased credit limit + reduced utilization resulting in decrease of score that too by 8 points seemed odd....

Not worried about score that much just trying to understand the logic

 

[ankushaa]

have no idea about federal bank cards .. but different banks follow different methodologies.. keep on asking them what you want to know and wait for sometime..
as regards CIBIL, wait for a couple of months it will recover..

Meanwhile go thru this thread for better understanding of how CIBIL works.. dont worry much..

Thread 'CIBIL Score - A Practical Guide'

Jul 18, 2024

CIBIL Score - A Practical Guide

Discalimer: This is mainly for regular Credt Card users who pay all their dues before due date and wondering why their score is not increasing..
Here we dont discuss the cases where there were defaults and / or delayed payments..that is for another day..​

Ladies and Gentelmen,

Here is the much awaited post on CIBIL Score and how it works and what we should do to improve it over the period of the time..

Here I won't go in detail about how the score is constructed as there were numerous posts on the internet in explaining the CIBIL score...

• SSV
• cibil score
• Replies: 549
• Forum: Informative Threads

• 
• 
• 

Not worried about score much but logically this shouldn't be the case was trying to understand this nothing much


Anyway thank you for your reply

Appreciate your valuable insights and time

 

[ankushaa]

Axis as i had seen

Lol axis and it's logic defies anything normal makes sense though.... But federal has same tech + vendor + protocol as per SBI they in fact tested co branded with sbi before launching own metal..... But this is wiered.... Does sbi do the same.... I understand if it's for co branded to core or vice versa is different acc but on core card to core upgrade never had this experience

 

[aniketkr.sharma]

Yes it must but weird was experian going up while - cibil going down.... To give you context this wasn't the oldest acc either had 2 cards earlier to this - has one card post this.... Acc was 2 + yrs old while over credit vintage is 7 +yrs.... Still 8 points down on cibil with increased credit limit + reduced utilization resulting in decrease of score that too by 8 points seemed odd....

Not worried about score that much just trying to understand the logic

As i had seen from past 1 months as the banks started to report frequently and I do have cibil subscription, and from last 2 month i had closed more than 5 cards, the reason behind drop is mainly due to utilisation.

Please check if you have outstanding on 2 cards it will drop and if outstanding is on a single card it will boost up the major difference i had seen is of 10 points ups & downs from 779 to 789 and from 789 to 779.

 

[aniketkr.sharma]

Lol axis and it's logic defies anything normal makes sense though.... But federal has same tech + vendor + protocol as per SBI they in fact tested co branded with sbi before launching own metal..... But this is wiered.... Does sbi do the same.... I understand if it's for co branded to core or vice versa is different acc but on core card to core upgrade never had this experience

Yes sbi too, as how many cards do you have they made an account for it.

 

[ankushaa]

As i had seen from past 1 months as the banks started to report frequently and I do have cibil subscription, and from last 2 month i had closed more than 5 cards, the reason behind drop is mainly due to utilisation.

Please check if you have outstanding on 2 cards it will drop and if outstanding is on a single card it will boost up the major difference i had seen is of 10 points ups & downs from 779 to 789 and from 789 to 779.

None of the other cards have reported in January 2025 .... And has only 5 cards in total of which two are from kotak ( virtual rupay) so no change... No other loan either.... Utilization in fact dropped from 25 -17% still doesn't add up

 

[ankushaa]

Yes sbi too, as how many cards do you have they made an account for it.

No sbi.... Kotak 2 incl rupay virtual - indusind - federal and icici.... None have reported in January

Federal now has one acc under active while one old acc is closed..... Total 20 acc in 7.5 yrs 5 cc oldest card 5 yrs old - federal closed was 2+yrs old... Oldest card is active - new card was from indusind got in oct 2024 already reported in oct - nov -december before this issue...

 

[aniketkr.sharma]

None of the other cards have reported in January 2025 .... And has only 5 cards in total of which two are from kotak ( virtual rupay) so no change... No other loan either.... Utilization in fact dropped from 25 -17% still doesn't add up

Check on closed card account whether they put some outstanding in that.

 

[ankushaa]

Check on closed card account whether they put some outstanding in that.

No it doesn't show any outstanding or any remarks or any special mention or due etc

 

[aniketkr.sharma]

No it doesn't show any outstanding or any remarks or any special mention or due etc

Is there new account added?

 

[ankushaa]

Is there new account added?

Yes new, acc with old details like high credit of old card but utilization of new card as per latest billing is showing



Old card limit was 92k with high utilization of 70k ... New card is 178k and just used for barely 500 bill generation on 12th

But on report showing high credit as 70k and outstanding as 500+ .... While everything remains same

 

[aniketkr.sharma]

Yes new, acc with old details like high credit of old card but utilization of new card as per latest billing is showing



Old card limit was 92k with high utilization of 70k ... New card is 178k and just used for barely 500 bill generation on 12th

But on report showing high credit as 70k and outstanding as 500+ .... While everything remains same

Everything seems normal then no need to worry.