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Federal Credit Card Amount Debited but Order Not Placed on Flipkart

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PayKaroAbhi

PayKaroAbhi

TF Premier
I was ordering a product worth 63.5K on Flipkart with Federal Bank Credit Card EMI, and the moment I entered the OTP and hit the confirm button, it got stuck there and it threw me back to the payment method page again after a minute but the amount got debited from my card instantly. Flipkart is showing the order as Not Placed and contact the bank if amount debited.

The amount got debited on 20th Dec at 11 AM and still it's not reversed. What should I do?
 
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himatej said:
Same thing happened to me on 20th. Spoke with both Flipkart and Federal bank customer care. Flipkart says they haven't received the amount and Federal bank says the transaction is successful. Not sure whom to followup with next.
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Now looks like they're doing this silently to a lot of people and running something fishy! Please tweet to them and also drop a mail to their credit card related mail id. I have also done the both and also raised a dispute request on a call with their shitty representative
 
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himatej said:
Same thing happened to me on 20th. Spoke with both Flipkart and Federal bank customer care. Flipkart says they haven't received the amount and Federal bank says the transaction is successful. Not sure whom to followup with next.
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So it clearly looks like this happened with multiple people. Give it 3 business days and then escalate it to federal bank grievance officer. If they doesn't bear fruit then Rbi ombudsman is the way. I'll wait till end of tomorrow.
 
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messypenguin said:
So it clearly looks like this happened with multiple people. Give it 3 business days and then escalate it to federal bank grievance officer. If they doesn't bear fruit then Rbi ombudsman is the way. I'll wait till end of tomorrow.
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But it'll take 30 days to approach RBI if I'm not wrong. Please keep everything updated here. Very much tensed
 
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messypenguin said:
Not necessary. You only need a ticket/service request number. You can say you've received unsatisfactory response and do away with 30 days wait
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Actually it is mandatory or else your complaint won't even be reviewed by the RBIO.
PayKaroAbhi said:
That's perfect then. Taking a chill pill now and waiting
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Don't raise any complaints to the RBIO until 30 days have passed since your first interaction with the bank about the matter.

You can refer the below post for a similar incident where the complaint was raised before 30 days were completed and was closed right away without any action -

Post in thread 'Worst experience with Indusind Bank select Account opening'
RadTheCrab

Post in thread 'Worst Experience with Indusind Bank select Account Opening'

Fini7777 said:
like u said the complaint is closed
View attachment 61106
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Unfortunately, that's how the RBI Ombudsman functions. Not to worry though, you can file a complaint again as soon as 30 days are completed from the date of filing the complaint with the RE.
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Dear Customer,

Greetings from Federal Bank!
We acknowledge the receipt of your communication dated 23/12/2024 6:09 PM
We value your relationship with us and are committed to provide a satisfactory resolution within 3 days.
FBSRXXXXXXXXX is the reference number allotted for the communication.
Kindly quote the reference number in all your future communications related to this.

Best Regards,
Customer Service Representative
Federal Bank
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Sent mail on 23rd. Waiting for their resolution.
 
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himatej said:
So basically they want us to pay the bill for now and later based on their investigation they might refund the amount 🙁
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This bank is either struggling to provide basic things or intentionally doing these to keep funds locked. I'll never ever use this bank from now on! Even government banks are able to provide these basic things. How would a customer pay this huge amount when the seller didn't even receive the payment? For an obvious reason, one will again order that thing from a different card! They're directly putting customers into their trap!
 
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Called them again but they keep mentioning 45 days. They are considering this as chargeback request rather than a failed one considering flipkart didn’t receive the amount.
 
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