Federal Credit Card Amount Debited but Order Not Placed on Flipkart

[PayKaroAbhi]

I was ordering a product worth 63.5K on Flipkart with Federal Bank Credit Card EMI, and the moment I entered the OTP and hit the confirm button, it got stuck there and it threw me back to the payment method page again after a minute but the amount got debited from my card instantly. Flipkart is showing the order as Not Placed and contact the bank if amount debited.

The amount got debited on 20th Dec at 11 AM and still it's not reversed. What should I do?

 

[messypenguin]

Ok guys check your unbilled txns now. Just received a message this morning about reduced due amount due to reversal. Most of my failed txns were reversed and a couple are yet to be reversed.

 

[PayKaroAbhi]

Ok guys check your unbilled txns now. Just received a message this morning about reduced due amount due to reversal. Most of my failed txns were reversed and a couple are yet to be reversed.

Same here.. I got a sms regarding updated due amount

 

[himatej]

Didn’t get any yet 🙁

 

[PayKaroAbhi]

Didn’t get any yet 🙁

Now I can say that you will get it for sure by today or tomorrow

 

[shubham__0720]

Did not got any message .. Please tell me what to do

 

[PayKaroAbhi]

Did not got any message .. Please tell me what to do

Did you raise the dispute? Do that immediately if not done yet. If already done, then wait a few more days. It should come within this week

 

[himatej]

Now I can say that you will get it for sure by today or tomorrow

Still haven't received. I called them yesterday and they said the same "It will take 45 days"

 

[messypenguin]

Did not got any message .. Please tell me what to do

Raise a dispute if you haven't yet. Some of my txns are yet to get reversed. Wait a few more days if you've already raised the dispute.

 

[messypenguin]

Still haven't received. I called them yesterday and they said the same "It will take 45 days"

Couple of days more, very likely by end of this week

 

[shubham__0720]

Raise a dispute if you haven't yet. Some of my txns are yet to get reversed. Wait a few more days if you've already raised the dispute.

I already complained to the customer care
And then one day they called and asked for the alternate payment screenshot that i made
Then they said to wait for 45 days
How to confirm my dispute is successfully raised or not ?

 

[PayKaroAbhi]

I already complained to the customer care
And then one day they called and asked for the alternate payment screenshot that i made
Then they said to wait for 45 days
How to confirm my dispute is successfully raised or not ?

Don't rely on a call, drop a mail to their customer care asking reference number and dispute status. This email conversation will work as a proof of communication if RBI escalation is required in the future

 

[shubham__0720]

Don't rely on a call, drop a mail to their customer care asking reference number and dispute status. This email conversation will work as a proof of communication if RBI escalation is required in the future

My savings account of federal bank just got auto debited of the amount disputed
What to do
Please help

 

[PayKaroAbhi]

My savings account of federal bank just got auto debited of the amount disputed
What to do
Please help

I didn't get it, can you show us what really happened? (Don't forget to mask important details)

 

[messypenguin]

All of my failed txns are now reversed.

 

[PayKaroAbhi]

All of my failed txns are now reversed.

Good to know!

 

[himatej]

All of my failed txns are now reversed.

Did you have to provide any proofs to them?

 

[messypenguin]

Did you have to provide any proofs to them?

Thankfully no. I was given a shadow credit as well.

 

[PayKaroAbhi]

Thankfully no. I was given a shadow credit as well.

Don't know why they didn't provide shadow credit to me. 🤔

 

[SpaceBar]

Flipkart is saying that they've not even received the payment, hence it's showing as "Order not placed, please contact your bank if any amount is deducted"

It doesn't matter if the order is placed or not. There should always a transaction number. You are not alone. I saw various posts like this and they said flipkart executives didn't share transaction id or any reference number.

Looks like I'm stuck in between a very rare incident where the bank itself isn't accepting their fault and trying to keep the amount blocked! They're saying that EMI can only be cancelled within 7 days or else foreclosure charges will be there

The fault is from Flipkart side. If flipkart didn't receive any money, they can clearly issue a receipt where the transaction declined with error code xxx.

 

[PayKaroAbhi]

It doesn't matter if the order is placed or not. There should always a transaction number. You are not alone. I saw various posts like this and they said flipkart executives didn't share transaction id or any reference number.

The fault is from Flipkart side. If flipkart didn't receive any money, they can clearly issue a receipt where the transaction declined with error code xxx.

I know buddy! There's a latest post where a person didn't get 56K INR around refund from Flipkart from last 3 months. This MF Flipkart should be penalized by any central entity