• Hey there! Welcome to TFC! View fewer ads on the website just by signing up on TF Community.

Fraud transactions on Axis Magnus

Apply For Lifetime Free IDFC First Credit Card
neo.puneet

neo.puneet

TF Premier
VIP Lounge
Hi folks,

I was charged thrice for about 17.5k INR yesterday in USD. Total abour 52K INR on my Axis magnus credit card. IHG POINTS CASH AND CRO is the name of the merchant. It happened in the morning when I was sleeping and as soon as wake up, i saw multiple missed calls / SMS / Emails from Axis bank. They had already blocked my card temporarily. I called them and raised request for permanently block and also disputed the transactions. The customer care rep was good and he opened a service request but he mentioned it would take up to 90 days for this to be resolved. Since I reported the fraudulent transactions with in a couple of hours, the transactions would probably not settle. But that's all he could share at the time. He also asked me to open a complaint with cyber fraud so I would be doing it once Axis send me the transaction IDs. My question is will these transactions be billed to me and I would have to make a payment and then receive refund after 90 days? How does it usually work?

Thanks!

update - Axis reversed all the 3 transactions yesterday night. it took 38 hours. I'm surprised.
 
Last edited:
Apply For LTF AU LIT Credit Card
Apply For LTF HDFC Swiggy Credit Card
yes they will charge you as of now and you would have to pay.. Once you submitted the Cyber Receipt copy to the bank you will get the money back in 60+ days. Files the Police Cyber complaint within 48hrs if not you might have some problem in getting the refund
 
Don't worry about it. Since you reported it, it is fine. You don't have to pay for it.

Same thing happened with me on Axis bank card on playstation store. Transactions get automatically reversed after a few weeks.

P.S: Call back the bank in couple of days again to confirm. However in my case, I did not pay. Happened 2-3 years back
 
sahilgulati5 said:
yes they will charge you as of now and you would have to pay.. Once you submitted the Cyber Receipt copy to the bank you will get the money back in 60+ days. Files the Police Cyber complaint within 48hrs if not you might have some problem in getting the refund
Click to expand...
alright, i have raised the cyber crime complaint so all i need to do is wait
 
It should get reversed in a couple days, but I think there was a RBI rule mentioning that you don't have to pay if you report it within 3 days?
Btw did you leave your international txns turned on? If not, then I don't think you will be liable for anything.
 
pinkpanther said:
It should get reversed in a couple days, but I think there was a RBI rule mentioning that you don't have to pay if you report it within 3 days?
Btw did you leave your international txns turned on? If not, then I don't think you will be liable for anything.
Click to expand...
international transactions were on that's how the transactions went through. they are off now
 
neo.puneet said:
Hi folks,

I was charged thrice for about 17.5k INR yesterday in USD. Total abour 52K INR on my Axis magnus credit card. IHG POINTS CASH AND CRO is the name of the merchant. It happened in the morning when I was sleeping and as soon as wake up, i saw multiple missed calls / SMS / Emails from Axis bank. They had already blocked my card temporarily. I called them and raised request for permanently block and also disputed the transactions. The customer care rep was good and he opened a service request but he mentioned it would take up to 90 days for this to be resolved. Since I reported the fraudulent transactions with in a couple of hours, the transactions would probably not settle. But that's all he could share at the time. He also asked me to open a complaint with cyber fraud so I would be doing it once Axis send me the transaction IDs. My question is will these transactions be billed to me and I would have to make a payment and then receive refund after 90 days? How does it usually work?

Thanks!
Click to expand...
Happened once with me. Charged $5. I complained immediately to HSBC and got the card blocked and disputed the transaction. It was not billed to me. Closure note was "The merchant has cleared the transaction at his end without any debit to your account." My complaint was resolved in 26 days.

1730731024915.webp
 
Last edited:
neo.puneet said:
international transactions were on that's how the transactions went through. they are off now
Click to expand...
This is a problem I have noticed with some banks. The add on cards are shipped with international transactions on. This was the only reason why I had to face the issue with my HSBC addon card. Didn't notice that international transactions were enabled. Till date I have enabled international transactions on a couple of cards only for few minutes just for lounge access. For everything else I use my Forex card.
 
If the amount gets settled and billed , you have to pay and wait for reversal. However since you have opened a dispute, you can request bank to provide a temporary credit of the same amount till the ticket is resolved, try your luck
 
pinki said:
This kitty 🐈 never switches on international txns until required, even i keep contactless txn switch off unless required 😈🌚
Click to expand...
You are smarter than chitti 🤖
80S Robot GIF
 
You must log in or register to reply here.

Similar threads

Ksunnylove
  • Question Question
Amex fraud transactions help
Replies
8
Views
517
Ksunnylove
Ksunnylove
Y
  • Question Question
One card fraud transaction
Replies
5
Views
424
aviator
A
bhargav.p
  • Question Question
Help needed fraud transactions done on my Axis card
2 3
Replies
42
Views
2K
akshayhs
akshayhs
A
Unauthorised Transaction/Fraud Transaction in IDFC First Bank credit card
Replies
11
Views
828
abhigupta111
A
Hisoka
  • Question Question
[Solved] Urgent: Axis Magnus fraud transaction of 1L+
2 3
Replies
51
Views
6K
Harry1
H
Back
Top