[Solved] Urgent: Axis Magnus fraud transaction of 1L+

[Hisoka]

I was browsing Apple store US to check prices of macbooks if ordered through US. I reached to the final page and without OTP, my amount go deducted. I received a call instantly and marked transaction as dispute. I also called customer care and they said that they'll temporarily credit it with same amount but I'll not be able to use it. After 90 days the issue will get resolved, if they found it was done by me then they'll take that money back. Although I marked it as dispute. I told them that transaction was fraud but it was actually done by me accidentally.

I just put some random fake US address in apple store website, I don't know where will they even ship it. I tried cancelling my order but since it was guest checkin, I can't seem to cancel it from anywhere.

What should be my next steps here, I'm really worried.


Update on the issue

I just received my refund from Apple. Although there were Forex charges (2% + GST). And the same were applied on refund as well
So my total loss was around 5k + some 500Rs top up balance required for international calling

I've been active on this community for so many months and considered myself a credit card expert, but I didn't have the slightest of idea as to how these international transactions happen. Anyway, I get it now and the loss I've incurred might be a lesson to not repeat this in future. If someone knows whether it's possible to get back the Forex charges as well, that'd be great. Although I've tried calling customer care and they're refusing to do so.

And again, to all those who've their international transaction enabled. PLEASE DISABLE IT RIGHT NOW

Second Update

The Forex fees has also been reversed upon reaching out to priority support from Axis bank. I wasn’t expecting this, great service from Axis bank!

 

[anirban.choudhuryanirban.choudhury is verified member.]

I had ordered drone from DJI website but had to cancel the order due to some reason. I have received the refund but I see forex charges on the refund amount as well as the original transaction. Please share how do I get back the forex charges reversed from Axis.

Forex markup is deducted on both payment and refund

 

[Hisoka]

They'll deduct it twice plus gst

My amount was refunded with both the GSTs upon requesting from customer care.

 

[Avatar Aang]

Update
Talked to Customer care but they denied reversal of forex charges. Sent a mail to PNO. PNO has reversed the forex charges on refund as a one time service gesture.

 

[Harry1]

Update
Talked to Customer care but they denied reversal of forex charges. Sent a mail to PNO. PNO has reversed the forex charges on refund as a one time service gesture.

I have the same issue. PNO sent me MITC document mentioning about forex charges on refund as well.

Is there anything RBI Ombudsman can do? My transaction was a POS transaction for security deposit and was partially refunded on same day even before settlement. I lost about 1500 INR net due to this double charges instead of issuing refund.

 

[aayusharyan]

I was browsing Apple store US to check prices of macbooks if ordered through US. I reached to the final page and without OTP, my amount go deducted. I received a call instantly and marked transaction as dispute. I also called customer care and they said that they'll temporarily credit it with same amount but I'll not be able to use it. After 90 days the issue will get resolved, if they found it was done by me then they'll take that money back. Although I marked it as dispute. I told them that transaction was fraud but it was actually done by me accidentally.

I just put some random fake US address in apple store website, I don't know where will they even ship it. I tried cancelling my order but since it was guest checkin, I can't seem to cancel it from anywhere.

What should be my next steps here, I'm really worried.


Update on the issue

I just received my refund from Apple. Although there were Forex charges (2% + GST). And the same were applied on refund as well
So my total loss was around 5k + some 500Rs top up balance required for international calling

I've been active on this community for so many months and considered myself a credit card expert, but I didn't have the slightest of idea as to how these international transactions happen. Anyway, I get it now and the loss I've incurred might be a lesson to not repeat this in future. If someone knows whether it's possible to get back the Forex charges as well, that'd be great. Although I've tried calling customer care and they're refusing to do so.

And again, to all those who've their international transaction enabled. PLEASE DISABLE IT RIGHT NOW

Second Update

The Forex fees has also been reversed upon reaching out to priority support from Axis bank. I wasn’t expecting this, great service from Axis bank!

Lesson for everyone, don't put your credit card numbers anywhere until and unless you really want to purchase.
Lesson learned for the OP, that international txns go through without OTP.

 

[m4b]

Lesson for everyone, don't put your credit card numbers anywhere until and unless you really want to purchase.
Lesson learned for the OP, that international txns go through without OTP.

I always prefer to use AMEX for international online shopping.

 

[aayusharyan]

I always prefer to use AMEX for international online shopping.

Same my friend, I prefer AmEx and PayPal as much as possible,

 

[Riva]

Does PayPal ask for full KYC?

 

[aayusharyan]

Does PayPal ask for full KYC?

I don't think so. I don't remember setting my my KYC on PayPal. Maybe I did, I don;t remember, I have been using it since over a decade now.

 

[LiamHouse]

calling a transaction fraud for something you did lmao

 

[drsel]

I was browsing Apple store US to check prices of macbooks if ordered through US. I reached to the final page and without OTP, my amount go deducted. I received a call instantly and marked transaction as dispute. I also called customer care and they said that they'll temporarily credit it with same amount but I'll not be able to use it. After 90 days the issue will get resolved, if they found it was done by me then they'll take that money back. Although I marked it as dispute. I told them that transaction was fraud but it was actually done by me accidentally.

I just put some random fake US address in apple store website, I don't know where will they even ship it. I tried cancelling my order but since it was guest checkin, I can't seem to cancel it from anywhere.

What should be my next steps here, I'm really worried.


Update on the issue

I just received my refund from Apple. Although there were Forex charges (2% + GST). And the same were applied on refund as well
So my total loss was around 5k + some 500Rs top up balance required for international calling

I've been active on this community for so many months and considered myself a credit card expert, but I didn't have the slightest of idea as to how these international transactions happen. Anyway, I get it now and the loss I've incurred might be a lesson to not repeat this in future. If someone knows whether it's possible to get back the Forex charges as well, that'd be great. Although I've tried calling customer care and they're refusing to do so.

And again, to all those who've their international transaction enabled. PLEASE DISABLE IT RIGHT NOW

Second Update

The Forex fees has also been reversed upon reaching out to priority support from Axis bank. I wasn’t expecting this, great service from Axis bank!

I also got partial refunds in US dollars and was charged forex conversion fee two times.
I know it is there in the most important terms and conditions.
I didn't know you could get it reversed

 

[Harry1]

I have the same issue. PNO sent me MITC document mentioning about forex charges on refund as well.

Is there anything RBI Ombudsman can do? My transaction was a POS transaction for security deposit and was partially refunded on same day even before settlement. I lost about 1500 INR net due to this double charges instead of issuing refund.

Finally got whole forex reversed both on debit and credit.

What PNO and RBI Ombudsman Complaint couldn't do, was achieved by Premium experience. First time I got a better response from first level customer care 😁.