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Frustrated with HDFC Preferred team

I'm holding a Salary account with HDFC and a preferred customer for about 10 years and have a Times credit card for almost 10 years. However I don't any LTF credit card. My RM is of no use.

Even the Times card is not LTF. It's spend based.

I opened 0 balance account using my preferred account for Wife and mom.

I've been ghosting the relationship with my RM as she kept calling me only for ULIP, loans and other products.

They never offered any LTF credit card. My wife got Regalia LTF card but I didn't. I had to apply for add on card recently.

I got frustrated and sent an email to close my Wife's and mom's account and then I'll be closing mine.

I got a call from the preferred RM two days later and I explained the situation, I requested for Infinia or DC LTF. She said she would check and come back.

Now that she saw my account, salary, statement, she took the opportunity to sell a ULIP Term insurance.

I don't have the problem of her selling the products but everytime she comes with a hard deadline like the fund opens on 15th June, you have to apply before that etc.

She shares my mobile number with their ULIP team and they start torturing me.

Now has anyone faced this issue of RM seeing you as consumer to sell their products?

Is it a good idea to buy the products they suggest? For example, they suggested Tata Aia Param Raksha plan. Is it a good a plan? If it's good plan, why do they force the customers to take.
The marketing they do is so scary as it always comes with a deadline to force the customer to buy! This is so scary marketing strategy.
I once called them to get the process to get the CVV of my rupay credit card. They said they'll check and never came.

It feels like the preferred RM program by HDFC is just a way get access to good valued customers and allure them with products. But never solve any real problems. It is really frustrating to call the RM as every conversation leads to a ULIP product marketing. I am using only Phone banking.

And finally she offered Regalia gold LTF and she would procure the approval but she didn't call me after i declined the Term insurance.

I'm so frustrated that I don't want to continue with HDFC. Are there any good alternative to HDFC salary account with similar perks?
 
Try SBI, none sells anything.. hell, even you won't how who your RM is.

Itna uneventful Bank hain!

I visit my local SBI branch once a year to get my PPF passbook updated, which fortunately is an automated process using a machine that is accessible from outside.

Going inside..well, that is a journey only the brave or the truly desperate undertake..
 
Does changing a branch change the RM as well? Anyone can confirm?

You can also change the branch online via this link. I have been thinking of doing this for a while now as I am in the same boat as OP. I am not sure if branch change will change the RM though.

 
Does changing a branch change the RM as well? Anyone can confirm?

You can also change the branch online via this link. I have been thinking of doing this for a while now as I am in the same boat as OP. I am not sure if branch change will change the RM though.

Mostly yes because your RM is specific to a branch
 
Thank you bro. I think Branch change is my solution. I've been sticking to the same branch for about 10 years though I don't live there now. It's time to change the branch.

Yes, whenever I email Preferred banking, they take it as complaint. Strange thing.
I can 100% empathise as I am in similar case I am banking with them since Jan 2014 since I was a student and I was sold a paid CC since I had no idea CC sounded cool took it, kept paying then I got LTF DCB with very little limit closed Times Card and my CIBIL (went below 800 and never recovered more than 792) and experian went down whooping 200 points; took it with a pinch of salt and let it go.



Since I joined community and learnt base limit of DCB is 5L while I am having 50K which was temp limit assigned I never received a LE I tried my level best but wasn't entertained 1% even the BM suggested to close and get paid DCB he will get me 5L limit I was like WTF.




Finally it went beyond my control when RM started calling me to solve any query which I sent to customer care as RM is not capable post that I had a big fight with RM's Manager and BM on conference call and finally decided to move out of Chennai as BM told me indirectly there will be partiality and I can do nothing so better move to another city another branch.
 
I can 100% empathise as I am in similar case I am banking with them since Jan 2014 since I was a student and I was sold a paid CC since I had no idea CC sounded cool took it, kept paying then I got LTF DCB with very little limit closed Times Card and my CIBIL (went below 800 and never recovered more than 792) and experian went down whooping 200 points; took it with a pinch of salt and let it go.



Since I joined community and learnt base limit of DCB is 5L while I am having 50K which was temp limit assigned I never received a LE I tried my level best but wasn't entertained 1% even the BM suggested to close and get paid DCB he will get me 5L limit I was like WTF.




Finally it went beyond my control when RM started calling me to solve any query which I sent to customer care as RM is not capable post that I had a big fight with RM's Manager and BM on conference call and finally decided to move out of Chennai as BM told me indirectly there will be partiality and I can do nothing so better move to another city another branch.
how did you get dcb?
 
move to some other Bank they will treat you like Naya naya Jamaai with that TRV
it is very weird tbh. Because they treat my parents with a lot of respect and they love them. But right now I keep more MAB than my mom, last time when I complained they told me to give the phone to my mom and that felt disrespectful. Felt like a teacher talking to a student. I wanted to curse that bitch BM out but I just said that he should just discuss it with me as I was in another country. And then he still called my mother to complain about me. What kinda man does this shit?
 
I'm holding a Salary account with HDFC and a preferred customer for about 10 years and have a Times credit card for almost 10 years. However I don't any LTF credit card. My RM is of no use.

Even the Times card is not LTF. It's spend based.

I opened 0 balance account using my preferred account for Wife and mom.

I've been ghosting the relationship with my RM as she kept calling me only for ULIP, loans and other products.

They never offered any LTF credit card. My wife got Regalia LTF card but I didn't. I had to apply for add on card recently.

I got frustrated and sent an email to close my Wife's and mom's account and then I'll be closing mine.

I got a call from the preferred RM two days later and I explained the situation, I requested for Infinia or DC LTF. She said she would check and come back.

Now that she saw my account, salary, statement, she took the opportunity to sell a ULIP Term insurance.

I don't have the problem of her selling the products but everytime she comes with a hard deadline like the fund opens on 15th June, you have to apply before that etc.

She shares my mobile number with their ULIP team and they start torturing me.

Now has anyone faced this issue of RM seeing you as consumer to sell their products?

Is it a good idea to buy the products they suggest? For example, they suggested Tata Aia Param Raksha plan. Is it a good a plan? If it's good plan, why do they force the customers to take.
The marketing they do is so scary as it always comes with a deadline to force the customer to buy! This is so scary marketing strategy.
I once called them to get the process to get the CVV of my rupay credit card. They said they'll check and never came.

It feels like the preferred RM program by HDFC is just a way get access to good valued customers and allure them with products. But never solve any real problems. It is really frustrating to call the RM as every conversation leads to a ULIP product marketing. I am using only Phone banking.

And finally she offered Regalia gold LTF and she would procure the approval but she didn't call me after i declined the Term insurance.

I'm so frustrated that I don't want to continue with HDFC. Are there any good alternative to HDFC salary account with similar perks?
Who is stopping you from talking to the BM or the cluster head ( their details will be there in the branch ) ? Don’t get frustrated instead install some heavy pressure in the system in terms of poor customer experience and you’ll the table turn around for you. Give that a try, if you got a feedback link recently rate it 0, they will come running to you.
 
Who is stopping you from talking to the BM or the cluster head ( their details will be there in the branch ) ? Don’t get frustrated instead install some heavy pressure in the system in terms of poor customer experience and you’ll the table turn around for you. Give that a try, if you got a feedback link recently rate it 0, they will come running to you.
I was quite empathetic as even sending an email itself they found as complaint. So I didn't want escalate but if my RM doesn't get back by EOW, I'll escalate them.
 
Does changing a branch change the RM as well? Anyone can confirm?

You can also change the branch online via this link. I have been thinking of doing this for a while now as I am in the same boat as OP. I am not sure if branch change will change the RM though.

may be Noo...
My cousin tried this but his RM was not changed
 
Does changing a branch change the RM as well? Anyone can confirm?

You can also change the branch online via this link. I have been thinking of doing this for a while now as I am in the same boat as OP. I am not sure if branch change will change the RM though.

Yes if branch RM

No for Virtual RM
 
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