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Got HSBC Live+ (formerly Cashback) Credit Card in an Unserviceable Area (Without Agent).

harshgupta940

TF Ace
VIP Lounge
Hey, Below is my detailed experience of applying for the HSBC Cashback Card in an unserviceable area without the help of any agent.
On 7th April 2024 I applied for the HSBC Cashback being an absolute noob entered my house address which was in Faridabad (Delhi NCR) thinking it will be serviceable. But to my absolute disappointment, it wasn't and I was stuck for 1 month before my application got reset.
Tip - If you want to check if your area is serviceable or not check with someone else's phone number and aadhaar card and check if it proceeds to the point where you have to enter if you are self-employed or salaried.

I waited for 30 days but my application did not reset exactly in 30 days so I complained the customer care at - complaints.india@hsbc.co.in

On 10th May 2024, I checked again and I was able to apply. Taking the risk I applied going through CashKaro's link.

This time I applied using my office address which was serviceable.

How to check if it is in a serviceable area - Hit and try with any other phone no & aadhaar card if it goes through the 2nd step then it is ok.

Entered everything correctly with a one-month account statement with the latest salary credit and latest salary slip. Also, verified the account with the account aggregator due to which I think I have got an extremely high limit at par with the CCs with HDFC.

Waited for 1 week and to track the application you can ask customer care.
Here is the timeline-
10-05-24 - Applied the card through CashKaro link
10-05-24 - VKYC done (Don't instantly do the VKYC after completing the application form as they have some delay in the system. Do the VKYC after 45-60 mins of submitting the application. I had to waste time for doing the vkyc twice before the executive told me to wait for sometime as my application is not received by them)
15-05-24 - Agent Called me for the complaint I registered on the above email and when I told that I have already applied he checked and told that my card was approved.
15-05-24 - Got an SMS that I will receive a message within 2 days on how to generate the Card Pin
16-05-24 - BluDart Tracking ID
16-05-24 - Approval Message
16-05-24 - Card delivered at home


The main reasons to take the risk of applying on your own-
1) CashKaro Reward of 2200 (earlier 2500). It is in pending currently and I will have to wait for 1-2 months to redeem it. If you do not get the reward just raise a ticked using the application number you have received in the email along with the application form attached.
If you are not on CashKaro you can use my referral - https://cashk.app.link/wLKsjrP2qJb

2) High limit as you have provided correct information yourself. HSBC Agents are notorious to put false information to just get the card approved. (In my case limit was the four times the salary actually credited every month, if your salary credits in parts then only one credit in the start of month will be considered)

3) Amazon GV of 250 on completing the VKYC. (I am not sure if you will get it if applied through the HSBC Agent)

I am suggesting these measures if you have a great credit history, you are salaried and didn't have excessive credit enquiries recently and the only reason for the first rejection was an unserviceable area. But if you feel at any point you can get rejected go through an agent as once rejected there is a cool-off period of 90 days.

But 2200 is worth taking a risk.

More Tips -
1) Choose the correspondence address where you want the card as I received the card at my home only which was apparently unserviceable as I chose it as my correspondence address.
2) If you need a call from HSBC Sales Person or Agent just enter your details and leave the application after entering your PAN. You will get the call on the next day most probably.
3) If your application gets rejected and you have completed your vkyc you will receive an INR 250 Amazon GV regardless of your card approval.
Reference - https://www.technofino.in/community...jected-cc-application-check-your-inbox.26595/

Other threads you can refer to for more knowledge on HSBC Application Process -
https://www.technofino.in/community...sbc-credit-card-after-numerous-attempts.8097/
https://www.technofino.in/community/threads/hsbc-cashback-credit-card-review.20419/
 
Last edited:
Okay so I live in Mumbai and my office is in Pune. They rejected my application stating that you need to be residing in the same city as your office. What do I do now ?
You can reapply after 30 days. While reapplying, select your city of residence as Pune and proceed with the application. Once your card is approved, follow the below steps to get your card delivered to your desired address.
Once your card is approved, i.e. you get the Pin generation SMS, register on their Mobile banking app and update the Correspondence address in the settings. If they hadn't dispatched your card by then, like in my case, you'll get it delivered to the Correspondence address you've entered. So, the sooner you do it, the better.

Also, I was told by Customer Support that in case my card gets sent to an address and I am not available there to receive it, I can reach out to them and they'll redeliver the card to the requested address.
 
Hey, Below is my detailed experience of applying for the HSBC Cashback Card in an unserviceable area without the help of any agent.
On 7th April 2024 I applied for the HSBC Cashback being an absolute noob entered my house address which was in Faridabad (Delhi NCR) thinking it will be serviceable. But to my absolute disappointment, it wasn't and I was stuck for 1 month before my application got reset.
Tip - If you want to check if your area is serviceable or not check with someone else's phone number and aadhaar card and check if it proceeds to the point where you have to enter if you are self-employed or salaried.

I waited for 30 days but my application did not reset exactly in 30 days so I complained the customer care at - complaints.india@hsbc.co.in

On 10th May 2024, I checked again and I was able to apply. Taking the risk I applied going through CashKaro's link.

This time I applied using my office address which was serviceable.

How to check if it is in a serviceable area - Hit and try with any other phone no & aadhaar card if it goes through the 2nd step then it is ok.

Entered everything correctly with a one-month account statement with the latest salary credit and latest salary slip. Also, verified the account with the account aggregator due to which I think I have got an extremely high limit at par with the CCs with HDFC.

Waited for 1 week and to track the application you can ask customer care.
Here is the timeline-
10-05-24 - Applied the card through CashKaro link
10-05-24 - VKYC done (Don't instantly do the VKYC after completing the application form as they have some delay in the system. Do the VKYC after 45-60 mins of submitting the application. I had to waste time for doing the vkyc twice before the executive told me to wait for sometime as my application is not received by them)
15-05-24 - Agent Called me for the complaint I registered on the above email and when I told that I have already applied he checked and told that my card was approved.
15-05-24 - Got an SMS that I will receive a message within 2 days on how to generate the Card Pin
16-05-24 - BluDart Tracking ID
16-05-24 - Approval Message
16-05-24 - Card delivered at home


The main reasons to take the risk of applying on your own-
1) CashKaro Reward of 2500. It is in pending currently and I will have to wait for 1-2 months to redeem it. If you do not get the reward just raise a ticked using the application number you have received in the email along with the application form attached.
If you are not on CashKaro you can use my referral - https://cashk.app.link/wLKsjrP2qJb

2) High limit as you have provided correct information yourself. HSBC Agents are notorious to put false information to just get the card approved. (In my case limit was the four times the salary actually credited every month, if your salary credits in parts then only one credit in the start of month will be considered)

3) Amazon GV of 250 on completing the VKYC. (I am not sure if you will get it if applied through the HSBC Agent)

I am suggesting these measures if you have a great credit history, you are salaried and didn't have excessive credit enquiries recently and the only reason for the first rejection was an unserviceable area. But if you feel at any point you can get rejected go through an agent as once rejected there is a cool-off period of 90 days.

But 2500 is worth taking a risk.

More Tips -
1) Choose the correspondence address where you want the card as I received the card at my home only which was apparently unserviceable as I chose it as my correspondence address.
2) If you need a call from HSBC Sales Person or Agent just enter your details and leave the application after entering your PAN. You will get the call on the next day most probably.
3) If your application gets rejected and you have completed your vkyc you will receive an INR 250 Amazon GV regardless of your card approval.
Reference - https://www.technofino.in/community...jected-cc-application-check-your-inbox.26595/

Other threads you can refer to for more knowledge on HSBC Application Process -
https://www.technofino.in/community...sbc-credit-card-after-numerous-attempts.8097/
https://www.technofino.in/community/threads/hsbc-cashback-credit-card-review.20419/
limit approved? ..
 
I have applied for an HSBC Cashback credit card and all the details have been filled in. However, when trying to initiate the e-Kyc, in the first step they are asking for the offline Aadhar e-Kyc XML file. But on trying to upload the XML file it shows an error that only PDF, jpg and PNG are accepted. So, I cannot proceed to the next step. Kindly help me how to complete the e-Kyc. Please see the screenshot of the issue I am facing.
Even I'm getting same issue today,any solution for this??
 

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Yes, correspondence address can be either your permanent or current and all the communication will be done on that address only.

Yes for my case, maybe my current and work address matched or something internal that they didn't do any physical verification.

Yes the card will be delivered at correspondence address.
Can the same approach be used for au bank credit card
 
No there was no cibil hit in case of unserviceable pin code. If you have reached the point where it has checked for CIBIL that means that you have passed the serviceable pin code check.
Yeah . Just tried this today.
By mistake, I selected permanent and current residence to my home address which is not serviceable. It gave the error, no cibil hit though.. now will wait for 30 days for the application to reset.
 
Yeah . Just tried this today.
By mistake, I selected permanent and current residence to my home address which is not serviceable. It gave the error, no cibil hit though.. now will wait for 30 days for the application to reset.
Oh! Please read my main post carefully. All the best for your next attempt after 30 days.
 
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