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Got HSBC Live+ (formerly Cashback) Credit Card in an Unserviceable Area (Without Agent).

harshgupta940

TF Ace
VIP Lounge
Hey, Below is my detailed experience of applying for the HSBC Cashback Card in an unserviceable area without the help of any agent.
On 7th April 2024 I applied for the HSBC Cashback being an absolute noob entered my house address which was in Faridabad (Delhi NCR) thinking it will be serviceable. But to my absolute disappointment, it wasn't and I was stuck for 1 month before my application got reset.
Tip - If you want to check if your area is serviceable or not check with someone else's phone number and aadhaar card and check if it proceeds to the point where you have to enter if you are self-employed or salaried.

I waited for 30 days but my application did not reset exactly in 30 days so I complained the customer care at - complaints.india@hsbc.co.in

On 10th May 2024, I checked again and I was able to apply. Taking the risk I applied going through CashKaro's link.

This time I applied using my office address which was serviceable.

How to check if it is in a serviceable area - Hit and try with any other phone no & aadhaar card if it goes through the 2nd step then it is ok.

Entered everything correctly with a one-month account statement with the latest salary credit and latest salary slip. Also, verified the account with the account aggregator due to which I think I have got an extremely high limit at par with the CCs with HDFC.

Waited for 1 week and to track the application you can ask customer care.
Here is the timeline-
10-05-24 - Applied the card through CashKaro link
10-05-24 - VKYC done (Don't instantly do the VKYC after completing the application form as they have some delay in the system. Do the VKYC after 45-60 mins of submitting the application. I had to waste time for doing the vkyc twice before the executive told me to wait for sometime as my application is not received by them)
15-05-24 - Agent Called me for the complaint I registered on the above email and when I told that I have already applied he checked and told that my card was approved.
15-05-24 - Got an SMS that I will receive a message within 2 days on how to generate the Card Pin
16-05-24 - BluDart Tracking ID
16-05-24 - Approval Message
16-05-24 - Card delivered at home


The main reasons to take the risk of applying on your own-
1) CashKaro Reward of 2200 (earlier 2500). It is in pending currently and I will have to wait for 1-2 months to redeem it. If you do not get the reward just raise a ticked using the application number you have received in the email along with the application form attached.
If you are not on CashKaro you can use my referral - https://cashk.app.link/wLKsjrP2qJb

2) High limit as you have provided correct information yourself. HSBC Agents are notorious to put false information to just get the card approved. (In my case limit was the four times the salary actually credited every month, if your salary credits in parts then only one credit in the start of month will be considered)

3) Amazon GV of 250 on completing the VKYC. (I am not sure if you will get it if applied through the HSBC Agent)

I am suggesting these measures if you have a great credit history, you are salaried and didn't have excessive credit enquiries recently and the only reason for the first rejection was an unserviceable area. But if you feel at any point you can get rejected go through an agent as once rejected there is a cool-off period of 90 days.

But 2200 is worth taking a risk.

More Tips -
1) Choose the correspondence address where you want the card as I received the card at my home only which was apparently unserviceable as I chose it as my correspondence address.
2) If you need a call from HSBC Sales Person or Agent just enter your details and leave the application after entering your PAN. You will get the call on the next day most probably.
3) If your application gets rejected and you have completed your vkyc you will receive an INR 250 Amazon GV regardless of your card approval.
Reference - https://www.technofino.in/community...jected-cc-application-check-your-inbox.26595/

Other threads you can refer to for more knowledge on HSBC Application Process -
https://www.technofino.in/community...sbc-credit-card-after-numerous-attempts.8097/
https://www.technofino.in/community/threads/hsbc-cashback-credit-card-review.20419/
 
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Once your card is approved, i.e. you get the Pin generation SMS, register on their Mobile banking app and update the Correspondence address in the settings. If they hadn't dispatched your card by then, like in my case, you'll get it delivered to the Correspondence address you've entered. So, the sooner you do it, the better.

Also, I was told by Customer Support that in case my card gets sent to an address and I am not available there to receive it, I can reach out to them and they'll redeliver the card to the requested address.
I was unable to update correspondence address in app as it asked for address proof
 
Update of my experience

April 1 : Tried applying online, even though my home pincode was serviceable, they had not update the website. It came back as we're not available in your area

April 6 : Tried applying through an agent, but he told me company name is not in their list, hence can't proceed

May 17 : Saw this thread and thought I'll try again

May 20 : used cashkaro link to apply, uploaded Jan, Feb and March payslips and completed vkyc

May 22 : Got a call from application team and asked to email my bank statement from April showing salary credit

May 25 : Got another call and asked me to email April month payslip

May 28 : Got another call and told me that my payslip doesn't have the required format. Hence we can try to apply on card to card basis. And asked me to email photo of card and latest statement. Sent the same with my 1 month old infinia with 8L CL

May 31 : I called customer care to ask about status of application. I was told application is rejected and that i can reapply after 30 days cooling period

30 day waiting starts.

Next time, I'll try to request my HR to provide a salary slip as requested or send an older credit card.


Surprising update

June 28 - Got another call (after 1 month of previous communication) asking to resend my HDFC card photo and statement to process as card to card basis as my payslip is not per their norms.

July 3 - Got an email that my statement is ready to download (lol)

July 4 - Got confirmation that card is approved and was able to login into the mobile app showing cashback card❤️

Tried to update correspondence address but couldn't as it asked for proof. Not a big deal though. Pleasant surprise as I'd given up on getting the card
 
Surprising update

June 28 - Got another call (after 1 month of previous communication) asking to resend my HDFC card photo and statement to process as card to card basis as my payslip is not per their norms.

July 3 - Got an email that my statement is ready to download (lol)

July 4 - Got confirmation that card is approved and was able to login into the mobile app showing cashback card❤️

Tried to update correspondence address but couldn't as it asked for proof. Not a big deal though. Pleasant surprise as I'd given up on getting the card
Congrats! You can call Customer Support for changing the delivery address of your card.
 
They said i need to visit branch to change delivery address. I guess it'll be easier to collect it from the address that I gave😅
Did you not put the correspondence address while applying? And I don't think it should have been this hard. Please try again maybe you get lucky and get a better customer care executive who can sort this out.
 
I didn't. That's why I'm trying now. It's okay. I'll get it from the address as my parents live here
Not sure about HSBC, but when my StanC CC was out for delivery, at an address I wasn't available, I received a call from Bluedart delivery guy. He asked for the exact delivery address, to which I replied that I am currently not there but I'll ask my friend to meet him at his location and collect the card.

He didn't even let me finish and said "Sir hum credit card aise hi kisi ko bhi handover nhi kr skte, card holder ko hi dena hota hai". I tried convincing him but he didn't listen, so at the end I had to ask him to return the card to the source address.

The next day when I checked the status of the package on Bluedart website, I saw the following message - "Consignee shifted from location. Package held at location." Later I had to call Customer Support for getting the card redelivered to my residence address (which is a non-serviceable location).
 
Hey, Below is my detailed experience of applying for the HSBC Cashback Card in an unserviceable area without the help of any agent.
On 7th April 2024 I applied for the HSBC Cashback being an absolute noob entered my house address which was in Faridabad (Delhi NCR) thinking it will be serviceable. But to my absolute disappointment, it wasn't and I was stuck for 1 month before my application got reset.
Tip - If you want to check if your area is serviceable or not check with someone else's phone number and aadhaar card and check if it proceeds to the point where you have to enter if you are self-employed or salaried.

I waited for 30 days but my application did not reset exactly in 30 days so I complained the customer care at - complaints.india@hsbc.co.in

On 10th May 2024, I checked again and I was able to apply. Taking the risk I applied going through CashKaro's link.

This time I applied using my office address which was serviceable.

How to check if it is in a serviceable area - Hit and try with any other phone no & aadhaar card if it goes through the 2nd step then it is ok.

Entered everything correctly with a one-month account statement with the latest salary credit and latest salary slip. Also, verified the account with the account aggregator due to which I think I have got an extremely high limit at par with the CCs with HDFC.

Waited for 1 week and to track the application you can ask customer care.
Here is the timeline-
10-05-24 - Applied the card through CashKaro link
10-05-24 - VKYC done (Don't instantly do the VKYC after completing the application form as they have some delay in the system. Do the VKYC after 45-60 mins of submitting the application. I had to waste time for doing the vkyc twice before the executive told me to wait for sometime as my application is not received by them)
15-05-24 - Agent Called me for the complaint I registered on the above email and when I told that I have already applied he checked and told that my card was approved.
15-05-24 - Got an SMS that I will receive a message within 2 days on how to generate the Card Pin
16-05-24 - BluDart Tracking ID
16-05-24 - Approval Message
16-05-24 - Card delivered at home


The main reasons to take the risk of applying on your own-
1) CashKaro Reward of 2500. It is in pending currently and I will have to wait for 1-2 months to redeem it. If you do not get the reward just raise a ticked using the application number you have received in the email along with the application form attached.
If you are not on CashKaro you can use my referral - https://cashk.app.link/wLKsjrP2qJb

2) High limit as you have provided correct information yourself. HSBC Agents are notorious to put false information to just get the card approved. (In my case limit was the four times the salary actually credited every month, if your salary credits in parts then only one credit in the start of month will be considered)

3) Amazon GV of 250 on completing the VKYC. (I am not sure if you will get it if applied through the HSBC Agent)

I am suggesting these measures if you have a great credit history, you are salaried and didn't have excessive credit enquiries recently and the only reason for the first rejection was an unserviceable area. But if you feel at any point you can get rejected go through an agent as once rejected there is a cool-off period of 90 days.

But 2500 is worth taking a risk.

More Tips -
1) Choose the correspondence address where you want the card as I received the card at my home only which was apparently unserviceable as I chose it as my correspondence address.
2) If you need a call from HSBC Sales Person or Agent just enter your details and leave the application after entering your PAN. You will get the call on the next day most probably.
3) If your application gets rejected and you have completed your vkyc you will receive an INR 250 Amazon GV regardless of your card approval.
Reference - https://www.technofino.in/community...jected-cc-application-check-your-inbox.26595/

Other threads you can refer to for more knowledge on HSBC Application Process -
https://www.technofino.in/community...sbc-credit-card-after-numerous-attempts.8097/
https://www.technofino.in/community/threads/hsbc-cashback-credit-card-review.20419/
Are your Cashkaro rewards confirmed for this order?

Mine was supposed to be confirmed yesterday, but they say the bank has not yet shared the report with them, so they'll be chasing the bank for the report.

Is this how it happens with HSBC Bank?
 
Are your Cashkaro rewards confirmed for this order?

Mine was supposed to be confirmed yesterday, but they say the bank has not yet shared the report with them, so they'll be chasing the bank for the report.

Is this how it happens with HSBC Bank?
Mine is showing pending and will be confirmed by 30th July. It takes 2-3 months.
 
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