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Got HSBC Live+ (formerly Cashback) Credit Card in an Unserviceable Area (Without Agent).

harshgupta940

TF Ace
VIP Lounge
Hey, Below is my detailed experience of applying for the HSBC Cashback Card in an unserviceable area without the help of any agent.
On 7th April 2024 I applied for the HSBC Cashback being an absolute noob entered my house address which was in Faridabad (Delhi NCR) thinking it will be serviceable. But to my absolute disappointment, it wasn't and I was stuck for 1 month before my application got reset.
Tip - If you want to check if your area is serviceable or not check with someone else's phone number and aadhaar card and check if it proceeds to the point where you have to enter if you are self-employed or salaried.

I waited for 30 days but my application did not reset exactly in 30 days so I complained the customer care at - complaints.india@hsbc.co.in

On 10th May 2024, I checked again and I was able to apply. Taking the risk I applied going through CashKaro's link.

This time I applied using my office address which was serviceable.

How to check if it is in a serviceable area - Hit and try with any other phone no & aadhaar card if it goes through the 2nd step then it is ok.

Entered everything correctly with a one-month account statement with the latest salary credit and latest salary slip. Also, verified the account with the account aggregator due to which I think I have got an extremely high limit at par with the CCs with HDFC.

Waited for 1 week and to track the application you can ask customer care.
Here is the timeline-
10-05-24 - Applied the card through CashKaro link
10-05-24 - VKYC done (Don't instantly do the VKYC after completing the application form as they have some delay in the system. Do the VKYC after 45-60 mins of submitting the application. I had to waste time for doing the vkyc twice before the executive told me to wait for sometime as my application is not received by them)
15-05-24 - Agent Called me for the complaint I registered on the above email and when I told that I have already applied he checked and told that my card was approved.
15-05-24 - Got an SMS that I will receive a message within 2 days on how to generate the Card Pin
16-05-24 - BluDart Tracking ID
16-05-24 - Approval Message
16-05-24 - Card delivered at home


The main reasons to take the risk of applying on your own-
1) CashKaro Reward of 2200 (earlier 2500). It is in pending currently and I will have to wait for 1-2 months to redeem it. If you do not get the reward just raise a ticked using the application number you have received in the email along with the application form attached.
If you are not on CashKaro you can use my referral - https://cashk.app.link/wLKsjrP2qJb

2) High limit as you have provided correct information yourself. HSBC Agents are notorious to put false information to just get the card approved. (In my case limit was the four times the salary actually credited every month, if your salary credits in parts then only one credit in the start of month will be considered)

3) Amazon GV of 250 on completing the VKYC. (I am not sure if you will get it if applied through the HSBC Agent)

I am suggesting these measures if you have a great credit history, you are salaried and didn't have excessive credit enquiries recently and the only reason for the first rejection was an unserviceable area. But if you feel at any point you can get rejected go through an agent as once rejected there is a cool-off period of 90 days.

But 2200 is worth taking a risk.

More Tips -
1) Choose the correspondence address where you want the card as I received the card at my home only which was apparently unserviceable as I chose it as my correspondence address.
2) If you need a call from HSBC Sales Person or Agent just enter your details and leave the application after entering your PAN. You will get the call on the next day most probably.
3) If your application gets rejected and you have completed your vkyc you will receive an INR 250 Amazon GV regardless of your card approval.
Reference - https://www.technofino.in/community...jected-cc-application-check-your-inbox.26595/

Other threads you can refer to for more knowledge on HSBC Application Process -
https://www.technofino.in/community...sbc-credit-card-after-numerous-attempts.8097/
https://www.technofino.in/community/threads/hsbc-cashback-credit-card-review.20419/
 
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got the message today that i will get instructions on how to set pin in 2 days, seems it is approved, now need to make sure it is delivered as i dont go to the current address often hsbc cc changed correspondence address from my permanent address to current address
 
As soon as you get card approved message in the app set correspondence address to permanent address
i got card approval message today, when i registered in hsbc app, i can see the card. But when i checked on address, i could see permanent address is empty. So how do i set correspondence address as permanent?
 
i got card approval message today, when i registered in hsbc app, i can see the card. But when i checked on address, i could see permanent address is empty. So how do i set correspondence address as permanent?
Did you fill different current and Permanent address while applying?
 
Yes, I filled both .
After vkyc, an agent called and said card cannot be delivered to permanent address as it is in non serviceable location and asked me to send an email with current address and also use it as correspondence address.

I did as I was asked.
Permanent address is empty now, may be they deleted it. But there is an option to update permanent address now based on aadhaar. My question is whether I can do it or whether doing it will mess something and lead to card cancellation
Did you fill different current and Permanent addressee
 
Yes, I filled both .
After vkyc, an agent called and said card cannot be delivered to permanent address as it is in non serviceable location and asked me to send an email with current address and also use it as correspondence address.

I did as I was asked.
Permanent address is empty now, may be they deleted it. But there is an option to update permanent address now based on aadhaar. My question is whether I can do it or whether doing it will mess something and lead to card cancellation
Any update? Did u get the card?
 
yes, i got the card on hand on sept 12, even before i could decide whther to update address or not 🙂
Congrats! Did u follow the exact steps mentioned in the original thread, or did u do anything different? I called up customer care and they said that my address and work location should be same area (home is not serviceable, work is), so planning to apply online next week.
 
My HSBC smart value CC was discontinued and was given a choice to upgrade to platinum(LTF) and live+(paid). Can anyone confirm whether HSBC live+ card works with dreamfolks website for lounge access? And I don't think lounge access is restricted to primary card only, bcoz I have other add-on cards which offers same benefits as primary card holder.
 
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