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GST Not reversed on reversal of fee

  • Thread starter Thread starter bimanpaul
  • Start date Start date
  • Replies Replies 24
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bimanpaul

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I had purchased a phone on no cost EMI in 2022 but had to cancel the order immediately due to wrong delivery address.
Processing fee of Rs 199 + 36(GST) was charged for EMI conversion. But as the order was cancelled, I requested them to revert the processing fee.
To my surprise, processing fee was reversed but GST was not reversed. I wrote to customer care(L1 support) and they replied saying GST will not be reversed under any circumstances and it is mentioned in terms & condition document. Yes, this is still there in terms & condition document.
When I checked with finance ministry (GST) and they confirmed that if charges are reversed GST should be reversed.

Then, I wrote to L2 support & then to nodal officers but they reiterated the same reply of L1 support. Finally, I complaint to RBI Banking Ombudsman and they reverted GST. It took 4 months.

I am sure RBI must have received such complaint multiple times yet I see RBI is not directing HDFC to update their terms & conditions document.

Please refer Page 7 of attached HDFC Credit Card MITC.
 

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This is theft on behalf of bank. As GST is paid to government but since here no service is offered means no liability to pay GST. It means Bank was keeping your money.
its good you dragged them, they are looting thousands of customers everyday
Exactly.
Not everyone will fight for Rs 36.
Our time is also valuable. HDFC might have looted many in the name of GST.
 
Can you redirect us to the Finance ministry GST reversal clause if charges are reversed?
I had purchased a phone on no cost EMI in 2022 but had to cancel the order immediately due to wrong delivery address.
Processing fee of Rs 199 + 36(GST) was charged for EMI conversion. But as the order was cancelled, I requested them to revert the processing fee.
To my surprise, processing fee was reversed but GST was not reversed. I wrote to customer care(L1 support) and they replied saying GST will not be reversed under any circumstances and it is mentioned in terms & condition document. Yes, this is still there in terms & condition document.
When I checked with finance ministry (GST) and they confirmed that if charges are reversed GST should be reversed.

Then, I wrote to L2 support & then to nodal officers but they reiterated the same reply of L1 support. Finally, I complaint to RBI Banking Ombudsman and they reverted GST. It took 4 months.

I am sure RBI must have received such complaint multiple times yet I see RBI is not directing HDFC to update their terms & conditions document.

Please refer Page 7 of attached HDFC Credit Card MITC.
 
what do you mean by credit note?
& can someone guide me here..
My payment received date is being shown as 8th March (due date was 7th march) & the effective date they are saying is of 11th march as per CC(on calling ). They levied the Late fee & have reversed the late fee but have not reversed the GST.
will it be reported as a late payment in CIBIL?
 
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