HDFC Bank Customer ID Issue

[Chhota Bheem]

Hi, this is regarding HDFC Bank Customer ID linked to savings account.

In 2020 I opened an HDFC min KYC online account (at that time no VKYC), after 12 months they closed the account automatically. Customer ID 1 generated here.

In 2023 I tried to open online account again with VKYC, account was generated but full KYC benefits were not provided. Customer ID 2 generated here.
I visited branch, they said KYC rejected at back end & even we can't process. Generally it is available but option is locked for this account. So, they provided DD and closed account.

I asked the branch manager whether it is possible to create a new Customer ID with max account. He asked me to get a new mobile number without any previous relationship with HDFC bank.

So, my question whether multiple Customer ID can be generated by the bank against same PAN? Due to OCD I'm not interested in account with previous Cust ID.

 

[Chhota Bheem]

So, did you open a new account @KT Shanmuganathan

Let us know what happened.

 

[KT Shanmuganathan]

So, did you open a new account @KT Shanmuganathan

Let us know what happened.

Opened new account with new customer ID, but, customer care clearly told they will merge it with old one in later

 

[Chhota Bheem]

I have the same issue. I closed my previous account, and now opened new account which generated another customer ID. But I am told that this will be merged with the previous one. Could you please confirm how many days did HDFC take to merge the customer IDs for you?

Opened new account with new customer ID, but, customer care clearly told they will merge it with old one in later

Ok, share an update once the merge is successful. Whether new customer id is retained or merged with old one.

 

[MrStillLearning]

Ok, share an update once the merge is successful. Whether new customer id is retained or merged with old one.

Sure, will do once that happens.