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HDFC C2C application - Wrong card issued

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xiddy

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I applied for a Diners Club Privilege card 2 weeks ago on C2C basis by visiting my branch. I received a verification call where the lady confirmed that I had applied for a DCP card. Yet today I receive an email stating that my millennia card was approved. How incompetent is HDFC? And how do I fix this?
 
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xiddy said:
I applied for a Diners Club Privilege card 2 weeks ago on C2C basis by visiting my branch. I received a verification call where the lady confirmed that I had applied for a DCP card. Yet today I receive an email stating that my millennia card was approved. How incompetent is HDFC? And how do I fix this?
Click to expand...

Wait for the card to come and then escalate… HDFC sms can be off sometimes
 
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suhailmz said:
Don’t activate the card if you don’t like it. If you really need a HDFC card, Milennia is a good card. By the way, do you hold a savings account with HDFC?
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I have no use for Millennia, and I do hold an account with them, but I am probably going to close it now. I was about to upgrade this account to Imperia and switch my salary account to them as well 😒
 
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xiddy said:
I applied for a Diners Club Privilege card 2 weeks ago on C2C basis by visiting my branch. I received a verification call where the lady confirmed that I had applied for a DCP card. Yet today I receive an email stating that my millennia card was approved. How incompetent is HDFC? And how do I fix this?
Click to expand...
There are many more cases similar to you (even I have shared somewhere on this forum)

you may take this up with Branch Manager but he too will blame on "Internal Policy" and won't help you
 
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NOOBY said:
There are many more cases similar to you (even I have shared somewhere on this forum)

you may take this up with Branch Manager but he too will blame on "Internal Policy" and won't help you
Click to expand...
BM is clueless, he said cards are issued based on eligibility. I specifically applied for DCP, but he fails to understand how issuing some other card is a problem 🤦‍♂️
 
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xiddy said:
BM is clueless, he said cards are issued based on eligibility. I specifically applied for DCP, but he fails to understand how issuing some other card is a problem 🤦‍♂️
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yeah, instead of denying application, they just give random variant...

That's how they are planning to capture CC market I assume 😛

Once you start using it, you will find that even Millennia has its own perks.... around 80% of people think about this and don't close it....
 
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NOOBY said:
Found it...

1. https://www.technofino.in/community...aring-documents-over-whatsapp.5247/post-88289
2. https://www.technofino.in/community...aring-documents-over-whatsapp.5247/post-88308

Maybe point 2 is valid for you.... but point 1 gives a background so have a quick 2 minute read..
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This lady also sits in the branch. It was my RM who gave me her number. She showed me all the running CC offers and then suggested DCP and regalia. Even the verification call lady verified that I had applied for DCP. It baffles me that after all that they just issued another card. I wouldn't feel a thing if they rejected my application, but this really pissed me off.
 
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Even same happened to me, my was for regalia and issued moneyback plus cheap card. Had tried escalation but same bullshit about we reserve right basis internal guidelines. Haf closed it immediately.
 
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xiddy said:
I have no use for Millennia, and I do hold an account with them, but I am probably going to close it now. I was about to upgrade this account to Imperia and switch my salary account to them as well 😒
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I hold a salary account with HDFC and happy with the overall service. I am using Regalia & have a good limit. May be once your salary account is active with them, you might get some good card offers.
 
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Happening with lot of people recently
Experienced it twice, priority redressal said its their wish to change card at any point of time as per customer eligibility and same will be signed by us in the terms and conditions of application
 
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suhailmz said:
I hold a salary account with HDFC and happy with the overall service. I am using Regalia & have a good limit. May be once your salary account is active with them, you might get some good card offers.
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I have not had a single positive interaction with HDFC, and I just told my HR to not change my salary account. If they do not correct this then I will close my account with them.
 
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xiddy said:
This lady also sits in the branch. It was my RM who gave me her number. She showed me all the running CC offers and then suggested DCP and regalia. Even the verification call lady verified that I had applied for DCP. It baffles me that after all that they just issued another card. I wouldn't feel a thing if they rejected my application, but this really pissed me off.
Click to expand...
yup... that's what happens..

1. Verification call doesn't say that you are getting a different card than applied for
2. Internal policy is to give cheap cards instead of declining the application

these 2 are the worst tactics which HDFC follows...
 
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gabu said:
Mail them to either give the selected card or close it down.
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I am currently waiting to hear back from their social media team. Will escalate after their response. Thanks!

suhailmz said:
Close the account & chill
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That's the plan.

NOOBY said:
yup... that's what happens..

1. Verification call doesn't say that you are getting a different card than applied for
2. Internal policy is to give cheap cards instead of declining the application

these 2 are the worst tactics which HDFC follows...
Click to expand...

They can at least take the customer's consent over this. Just ask them if they want the inferior card or not. 😒
 
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