HDFC Classic banking query

[lokeshp36]

I had regular saving account with HDFC and then 8 months back, they upgraded to classic banking automatically because i used to keep money in this but now i shifted to Equitas for better interest rates.
today I went to branch for linking my brother account with my classic acount so that he wont incur any debit card charges.

But bank emloyee denied that by seeing my MABs for my last months. i still have classic account benefits for my account. What can I do here?

 

[Chaitanya-a]

But bank emloyee denied that by seeing my MABs for my last months. i still have classic account benefits for my account. What can I do here?

Technically bank employee is correct. Keep required MAB for 1 month and then try again next month.

 

[TheMentalist]

I had regular saving account with HDFC and then 8 months back, they upgraded to classic banking automatically because i used to keep money in this but now i shifted to Equitas for better interest rates.
today I went to branch for linking my brother account with my classic acount so that he wont incur any debit card charges.

But bank emloyee denied that by seeing my MABs for my last months. i still have classic account benefits for my account. What can I do here?

Contact your RM instead of Bank Employee. You need to provide mobile number and Customer ID of your brother and he will receive a consent link
You can use the RM Connect service : Give a missed call on 7043370433
OR Classic Banking Helpline 18002663310 8 am to 8 pm

 

[TheMentalist]

Technically bank employee is correct. Keep required MAB for 1 month and then try again next month.

The employee is not correct, as the account/relationship status is still Classic.. so he can't be the judge of what benefits to give or not give

 

[suhailmz]

There are a lot of unknowns when it comes to HDFC way of approving requests. You can keep some balance for 1-2 months & try again or take your RM’s help, although they are usually of no help.

 

[tuhin]

These rules are not specific ones. It depends from branch to branch. If they want, they can do it anytime. Moreover, present HDFC Bank employees are not aware of their products & services fully same as other PSBs & Axis Bank. Hence, you may have to struggle. Better to maintain MAB & ignore their hazard.

 

[Manoj Pant]

I have a classic account with HDFC. My brother wants to open a fresh account with HDFC in different branch. does it possible to add him with my classic family banking despite off account in different branch?If yes what will be the process?

 

[Sanskar]

I have a classic account with HDFC. My brother wants to open a fresh account with HDFC in different branch. does it possible to add him with my classic family banking despite off account in different branch?If yes what will be the process?

Yes possible, just add his existing account to your family classic banking, through RM.

 

[Manoj Pant]

Yes possible, just add his existing account to your family classic banking, through RM.

means first he has to open saparate bank account in different branch( as in his case) then I have to contact RM of my branch? Can RM of new branch will do some help regarding this?

 

[Sanskar]

means first he has to open saparate bank account in different branch( as in his case) then I have to contact RM of my branch? Can RM of new branch will do some help regarding this?

My bad, I interpreted that your brother has already account.
Open his account in any branch and just add him in your family banking through your RM.

 

[Manoj Pant]

RM not picking my phone, so I sent email request to his official email id (given in my mobile banking app). What should be the next step if he doesn't add my family members under family group?

 

[shrewdoc]

RM not picking my phone, so I sent email request to his official email id (given in my mobile banking app). What should be the next step if he doesn't add my family members under family group?

I would suggest you to wait for his reply. Give atleast a day or two. If you're not getting any response, you can escalate to classicbanking@hdfcbank.com and plead your request there.

In the end, RBI Ombudsman is always there.

 

[Manoj Pant]

I would suggest you to wait for his reply. Give atleast a day or two. If you're not getting any response, you can escalate to classicbanking@hdfcbank.com and plead your request there.

In the end, RBI Ombudsman is always

will my family members mobile app reflect 'Classic ' logo after adding in family banking program or is there any other option to confirm that RM successfully added them?

 

[shrewdoc]

will my family members mobile app reflect 'Classic ' logo after adding in family banking program or is there any other option to confirm that RM successfully added them?

Yes, their net banking and app will show "classic".

 

[panu24]

will my family members mobile app reflect 'Classic ' logo after adding in family banking program or is there any other option to confirm that RM successfully added them?

Your RM will send one email link to give consent to join Classic program to your family member's registered mobile and email id. You open that link and it will verify using OTP. After that 2-3 days your family members can see Classic logo.

 

[Manoj Pant]

@paresh22 @shrewdoc @Sanskar RM sent SMS consent link to my brother's mobile.He verified it using OTP and got massage " Congratulations.Thank You for providing your consent." Now RM is asking both of us to fill Classic Consent form physically .He sent this form to me via email. Now the question is if I am already a Classic customer and my brother give consent via OTP ,why should we have to fill the form again? Is this right practice to fill and submit form in branch?

 

[shrewdoc]

@paresh22 @shrewdoc @Sanskar RM sent SMS consent link to my brother's mobile.He verified it using OTP and got massage " Congratulations.Thank You for providing your consent." Now RM is asking both of us to fill Classic Consent form physically .He sent this form to me via email. Now the question is if I am already a Classic customer and my brother give consent via OTP ,why should we have to fill the form again? Is this right practice to fill and submit form in branch?

No harm in doing so in my opinion. If it's only a Consent form and nothing else, you can go ahead.
From my experience in HDFC, they are technologically backward. They work better and rely more on physical copies in this digital era.

 

[panu24]

@paresh22 @shrewdoc @Sanskar RM sent SMS consent link to my brother's mobile.He verified it using OTP and got massage " Congratulations.Thank You for providing your consent." Now RM is asking both of us to fill Classic Consent form physically .He sent this form to me via email. Now the question is if I am already a Classic customer and my brother give consent via OTP ,why should we have to fill the form again? Is this right practice to fill and submit form in branch?

Not experienced by me. RM did not ask me Or my father for any physical form. Everything done by RM from his side, we just gave consent using otp.

 

[varun__goel_]

@paresh22 @shrewdoc @Sanskar RM sent SMS consent link to my brother's mobile.He verified it using OTP and got massage " Congratulations.Thank You for providing your consent." Now RM is asking both of us to fill Classic Consent form physically .He sent this form to me via email. Now the question is if I am already a Classic customer and my brother give consent via OTP ,why should we have to fill the form again? Is this right practice to fill and submit form in branch?

Wait for 24hrs, you will see classic logo for requested a/c. If not done, then do as RM says.

 

[Manoj Pant]

@paresh22 @shrewdoc @varun__goel_ @Sanskar we physically submitted filled Classic Consent Form in branch 10 days ago but still no action taken by RM & My brother's mobile app still showing Standard Banking logo. What to do now?