Complained via email regarding this and received call back from my branch.they said charges has been revised from their side and will be credited soon.lets wait and see...
Attachments
-
Hey there! Welcome to TFC! View fewer ads on the website just by signing up on TF Community.
HDFC Savings Max charging SMS alert charged?
6ix9ine
TF Ace
So, it was indeed a mistake. Thanks for the replying. I've also sent an email to the customer care.
In short, anyone who emails them will have their charges reversed, but if they don't, the charges will remain. Solid move HDFC ^^
Think so...share if u received any call back too...
imrtbpsp
TF Select
On 21/09/2024 I raised the issue with HDFC for reversal of charges. The customer care executive agreed that Insta Alerts charges should not have been levied on your Savings Max account as Insta Alerts are free of charges for this account type. He registered my complaint and said that our back end team will investigate the issue and find out why this happened and you will be informed about the status within 7 working days.
imrtbpsp
TF Select
It’s great to hear that your issue was resolved! I believe many others could benefit from the same solution. If possible, could you please share the draft of the email you sent to HDFC? This would be really helpful for others facing similar issues.
Looking forward to your response.
6ix9ine
TF Ace
Update: I received a call yesterday from the Indore headquarters. I explained everything to that girl, she seemed to have good knowledge of the bank products, quickly understood the problem and told me that she would pass the information on to the respective branch.
Just an hour later, I received a call from the branch, and the charges were reversed.
I also told her to inform their technical team about this issue so that it doesn't happen again, as the charges were for the October–December quarter.
We have already passed three quarters this year, and I don't want to send emails every month. She acknowledged my request and transferred the information to the technical team. Hopefully, this won’t happen again.
HumorSimpson
TF Prestige
6ix9ine
TF Ace
Why would I cancel insta alerts when it's completely free for me?
sunit123
TF Premier
bhai gussa kyon ho rahe ho...its your choice to cancel or not...I only shared for which service the bank is charging
6ix9ine
TF Ace
arreh mai kaha gussa ho rha bhai
bus puch rha tha and yes, I completely get your point. It is indeed useless to have these messages, but jab free mai de rhe hai toh kya dikkat 
imrtbpsp
TF Select
Kaun se messages "Mandatory SMS Alerts" category mein aate hai?
Standard saving accounts ke liye sabhi banks quarterly SMS ke liye charge karte hai.
Saving Max kuchh premium category mein aata hai isliye InstaAlerts free hai.
InstaAlerts mein kya special hai wo kisi ko pata hai?
Mandatory SMS alters are OTP SMS for transactions.
Insta alerts SMS are for balance changes, credit/debit alerts on savings account.
RAMESH BABU N
TF Legend
Spent some time in understanding this Oct-Dec SMS charges.
04OCT23 - SB MAX A/c opened with MAB of 25K. But, the 3 monthly statements - Oct, Nov n Dec - show the MAB as zero.
I think HDFC systems "classify" their SB accounts only at calendar quarter ends.
So, my SB MAX account shows MAB as ZERO for Oct, Nov n Dec months. Hence, their system charged SMS charges for OCT-DEC qrtr.
From Jan24 onwards, each statement shows the MAB as 25K as applicable to SB Max variant.
While normal SB account variant attracts SMS charges, SB MAX variant does not.
So, hopefully, they shouldn't charge SMS Charges from JAN24 onwards.
Let's wait n see. To know their logic.
Assuming that they have SOME logic.
04OCT23 - SB MAX A/c opened with MAB of 25K. But, the 3 monthly statements - Oct, Nov n Dec - show the MAB as zero.
I think HDFC systems "classify" their SB accounts only at calendar quarter ends.
So, my SB MAX account shows MAB as ZERO for Oct, Nov n Dec months. Hence, their system charged SMS charges for OCT-DEC qrtr.
From Jan24 onwards, each statement shows the MAB as 25K as applicable to SB Max variant.
While normal SB account variant attracts SMS charges, SB MAX variant does not.
So, hopefully, they shouldn't charge SMS Charges from JAN24 onwards.
Let's wait n see. To know their logic.
Assuming that they have SOME logic.
imrtbpsp
TF Select
No, it is not like that. If your AMB is continuously zero for 3 months, then you have to pay service charges too because of non maintenance of average minimum balance.
RAMESH BABU N
TF Legend
Balance was always 1L plus. Since day 1. Till now.
But, their INSTAKIT marks a SB A/c as MAB=0 while opening anew SB A/c.
Marking it as SB MAX is done later.
That's what their logic is. It appears so.
skbgp
TF Buzz
Mine MAB is also showing zero in statement. Opened SB max account on 21st sep this month with no instant kit.
Similar threads
- Question
