Help needed fraud transactions done on my Axis card

[bhargav.p]

Help needed

my email has been hacked, and an unknown person logged into my Flipkart account. The hacker tried to buy the Apple and Google Play vouchers on December 15 early in the morning using my saved cards. Axis is one of those in that Flipkart account. The hacker was successful in placing the orders for ₹6000*3=18000, which is using my email as an OTP source. The axis alerted in email, but he acknowledged the transaction was done myself from email. The hacker tried to place multiple orders but got a call from the axis alert. I attended it and acknowledged this transaction was not done by me, and the same I tried to convey to the customer agent on the same day after 8 a.m. and raised the complaint.

For next 6 hours flipkart orders were on hold , tried reaching out to flipkart customer care but those people were idiots saying once the order is approved we will cancel the orders. After 6hrs vouchers sent to hacker.

Now Neither AXIS nor flipkart helping , axis saying transactions done with OTP authentication ,so case is closed.

Flipkart says now transaction completed we can't do anything.

May this incident will alert some of the people in this group not to loose their money.

Please help me to proceed further.

Thanks

 

[Deleted member 21942]

A small piece of advice to prevent frauds at a larger scale: Always keep all your transactions OFF on all your cards from respective banking apps. Whenever required switch ON that particular category transaction at the time of transaction and afterwards switch it OFF again. This will prevent from such fraud incidents even if someone's Phone/Email/SMS/Flipkart account/Amazon account gets hacked.

 

[drsel]

How did he get your Flipkart Account password?
Don't keep saved cards in any account

 

[bhargav.p]

How did he get your Flipkart Account password?
Don't keep saved cards in any account

He used to login flipkart account using email and got OTP on mail,he logged in to flipkart

 

[bhargav.p]

A small piece of advice to prevent frauds at a larger scale: Always keep all your transactions OFF on all your cards from respective banking apps. Whenever required switch ON that particular category transaction at the time of transaction and afterwards switch it OFF again. This will prevent from such fraud incidents even if someone's Phone/Email/SMS/Flipkart account/Amazon account gets hacked.

Now I learnt the lesson ☹️.

 

[unit vector]

May this incident will alert some of the people in this group not to loose their money.

I removed all my saved cards from both flipkart and Amazon, and disabled online transactions. Thank you for sharing your experience to us.

 

[varun__goel_]

Help needed

my email has been hacked, and an unknown person logged into my Flipkart account. The hacker tried to buy the Apple and Google Play vouchers on December 15 early in the morning using my saved cards. Axis is one of those in that Flipkart account. The hacker was successful in placing the orders for ₹6000*3=18000, which is using my email as an OTP source. The axis alerted in email, but he acknowledged the transaction was done myself from email. The hacker tried to place multiple orders but got a call from the axis alert. I attended it and acknowledged this transaction was not done by me, and the same I tried to convey to the customer agent on the same day after 8 a.m. and raised the complaint.

For next 6 hours flipkart orders were on hold , tried reaching out to flipkart customer care but those people were idiots saying once the order is approved we will cancel the orders. After 6hrs vouchers sent to hacker.

Now Neither AXIS nor flipkart helping , axis saying transactions done with OTP authentication ,so case is closed.

Flipkart says now transaction completed we can't do anything.

May this incident will alert some of the people in this group not to loose their money.

Please help me to proceed further.

Thanks

There's another thread with exactly same incident. Please search that thread. Have shared security tips in that thread.

 

[varun__goel_]

Here it is:- https://www.technofino.in/community/threads/data-leaked-cards-hacked.13438/

 

[panchabhut]

any way to stop axis from sending otp to mail

 

[bhargav.p]

any way to stop axis from sending otp to mail

No checked with customer care, but they don't have an option to disable OTP on email, I'm also surprised after listening from Axis CC.

 

[bhargav.p]

Here it is:- https://www.technofino.in/community/threads/data-leaked-cards-hacked.13438/

But no solution in this thread, yes this is also same kind of fraud.

 

[PavanPavan is verified member.]

Get your gmail data and use it has proff and file a case first
Axis is worst in handling fraud

 

[Pankhuri]

For next 6 hours flipkart orders were on hold , tried reaching out to flipkart customer care but those people were idiots saying once the order is approved we will cancel the orders. After 6hrs vouchers sent to hacker.

Flipkart and banks really need to work out something here. I have heard this happening a few times where even after being alerted of the fraudulent transaction, flipkart still sends the coupon codes to thieves.

This is a fraud vector which might be already in use too. People buy codes using their own cards but filing the transaction as fraudulent to not pay the bank. This is apart from your own situation where thieves stole from you.

 

[SSV]

Another way of protection is :
Email address used for banking should not be used for any other purposes..
My main email address is different to all other apps email addresses
I have 3 different email addresses apart from the main email address

 

[RkrRkr is verified member.]

Help needed

my email has been hacked, and an unknown person logged into my Flipkart account. The hacker tried to buy the Apple and Google Play vouchers on December 15 early in the morning using my saved cards. Axis is one of those in that Flipkart account. The hacker was successful in placing the orders for ₹6000*3=18000, which is using my email as an OTP source. The axis alerted in email, but he acknowledged the transaction was done myself from email. The hacker tried to place multiple orders but got a call from the axis alert. I attended it and acknowledged this transaction was not done by me, and the same I tried to convey to the customer agent on the same day after 8 a.m. and raised the complaint.

For next 6 hours flipkart orders were on hold , tried reaching out to flipkart customer care but those people were idiots saying once the order is approved we will cancel the orders. After 6hrs vouchers sent to hacker.

Now Neither AXIS nor flipkart helping , axis saying transactions done with OTP authentication ,so case is closed.

Flipkart says now transaction completed we can't do anything.

May this incident will alert some of the people in this group not to loose their money.

Please help me to proceed further.

Thanks

Sad to know such things.

Approach Nearby cyber crime police station or take help from them to trace out the things..

 

[SSV]

Sad to know such things.

Approach Nearby cyber crime police station or take help from them to trace out the things..

This is the only option left ..
When Police enters, everyone will come to the party ..

 

[varun__goel_]

Another way of protection is :
Email address used for banking should not be used for any other purposes..
My main email address is different to all other apps email addresses
I have 3 different email addresses apart from the main email address

True... Never give any app access to read your mails that is used for banking purpose.
Have shared this earlier, please check it out:-
Post in thread 'Data Leaked/ Cards Hacked' https://www.technofino.in/community/threads/data-leaked-cards-hacked.13438/post-230014

 

[bhargav.p]

Sad to know such things.

Approach Nearby cyber crime police station or take help from them to trace out the things..

I heard Cyber crime won't help anything for this much small amounts and I don't know any political/big persons in society to move further. But I will raise online complaint in cyber crime portal.

 

[SSV]

Another added layer of security :

Enable two factor authentication for all the apps that we use if available.. This is must ..

Another:
Run Anti virus and internet security tools on all the machines we use..
I have on my Laptop and mobiles

 

[Deleted member 21942]

Another way of protection is :
Email address used for banking should not be used for any other purposes..
My main email address is different to all other apps email addresses
I have 3 different email addresses apart from the main email address

Yeah I also follow the same approach.... I do have 2 main email IDs... one is for banking related stuffs and other one for amazon/flipkart or any other stuffs where I am sure for authenticity of app/website..... Rest are bogus IDs and I only use them if I want to register on some unknown apps/websites etc which I am unsure of whether that app/website is secure or not.