How to file a complaint against a bank on the RBI banking ombudsman portal

[6ix9ine]

They once replied that they have charged correctly after I pressured them for about 2 months. No further response from their end.

Create a thread brother explaining everything so people can pitch in their thoughts.

 

[Arnal07]

Bank of India debited 147.5 rs charge for cheque book issuance from my dad's savings ac, even though it is clearly written that a 25leaves cheque book is free in a YEAR.It was the first cheque book issued in 2years.The branch employees know nothing and phone banking agents told me that cheque book is never free.
I mailed them on 28th nov, raised the issue on BOI X handle, and also raised mutliple complaints on their grievances portal.Every time they closed the complaint without any proper reply.Also, they are giving same copy paste replies on X.Aslo, not providing the complaint number from X.
Should i raise a complaint on RBI BO after 29th dec?
kindly help guys.

 

[Strange]

Bank of India debited 147.5 rs charge for cheque book issuance from my dad's savings ac, even though it is clearly written that a 25leaves cheque book is free in a YEAR.It was the first cheque book issued in 2years.The branch employees know nothing and phone banking agents told me that cheque book is never free.
I mailed them on 28th nov, raised the issue on BOI X handle, and also raised mutliple complaints on their grievances portal.Every time they closed the complaint without any proper reply.Also, they are giving same copy paste replies on X.Aslo, not providing the complaint number from X.
Should i raise a complaint on RBI BO after 29th dec?
kindly help guys.

Register a complaint here https://grievances.bankofindia.co.in:8443/default.aspx to get the complaint number.

 

[Arnal07]

Register a complaint here https://grievances.bankofindia.co.in:8443/default.aspx to get the complaint number.

I did it in last week.. they have closed all the complaints next day without any resolution.

 

[Strange]

I did it in last week.. they have closed all the complaints next day without any resolution.

Then register a complaint in RBI BO.

 

[Ak Singh]

I want to file a complaint against Transactree Technologies Pvt. Ltd. (Lendbox). This was the Zip Pay Later partner of Mobikwik. But after some time, Mobikwik changed its partnership from Lendbox to Northern Arc.

So they changed my lender as well. So, in this scenario, only one account should be active in CIBIL, which should be Northern Arc.

But my CIBIL report shows both accounts as active.

I complained to Mobikwik and Lendbox's official email two months ago.

They replied, asking me to wait 30 days for the CIBIL update to show the account as closed.

But after two months, it is still showing as active.

So how can I file a complaint against Lendbox?

Should I complaint against either mobikwik or lendbox or both?

 

[Boy 07]

I want to file a complaint against Transactree Technologies Pvt. Ltd. (Lendbox). This was the Zip Pay Later partner of Mobikwik. But after some time, Mobikwik changed its partnership from Lendbox to Northern Arc.

So they changed my lender as well. So, in this scenario, only one account should be active in CIBIL, which should be Northern Arc.

But my CIBIL report shows both accounts as active.

I complained to Mobikwik and Lendbox's official email two months ago.

They replied, asking me to wait 30 days for the CIBIL update to show the account as closed.

But after two months, it is still showing as active.

So how can I file a complaint against Lendbox?

Should I complaint against either mobikwik or lendbox or both?

Wait for 1 more months and check the latest cibil report then you can complaint

 

[moneyMaker]

Should I complaint against either mobikwik or lendbox or both?

complaint on CIBIL dashboard not RBIO

 

[anonymuos]

Register a complaint here https://grievances.bankofindia.co.in:8443/default.aspx to get the complaint number.

Thanks for the BOI link. They're stealing flat SMS charges every quarter from account instead of actual usage

 

[Strange]

I want to file a complaint against Transactree Technologies Pvt. Ltd. (Lendbox). This was the Zip Pay Later partner of Mobikwik. But after some time, Mobikwik changed its partnership from Lendbox to Northern Arc.

So they changed my lender as well. So, in this scenario, only one account should be active in CIBIL, which should be Northern Arc.

But my CIBIL report shows both accounts as active.

I complained to Mobikwik and Lendbox's official email two months ago.

They replied, asking me to wait 30 days for the CIBIL update to show the account as closed.

But after two months, it is still showing as active.

So how can I file a complaint against Lendbox?

Should I complaint against either mobikwik or lendbox or both?

Lendbox/Transactree is a P2P NBFC and is not covered under the RBI Banking Ombudsman scheme. You need to register a complaint with the RBI CEPC. Email crpc@rbi.org.in and cepc.<your regional RBI office city name>@rbi.org.in to register a complaint with the RBI CEPC.

 

[gd_tor44]

Can i complain to RBI ombudsman for a transaction of 500?

 

[Arnal07]

Thanks for the BOI link. They're stealing flat SMS charges every quarter from account instead of actual usage

Bank of India is probably the worst bank in our country.They have no customer support, branch employees know nothing and they deduct unnecessary charges whenever possible.