How to get SBI Cashback Card Joining Fee back?

[ZoomZumba420]

So, I applied SBI Cashback Card via yono and instantly got the card with a decent limit of 157000/- this January, 2025.

Now, on first month statement they charged me 999/- + GST as annual fee. I am sure it should be called joining fee rather than annual fee. But it shows as annual fee in my statement.

But my question is that if I can get this joining fee reversed. I have already called the customer care and she siad there was not any fee waiver offer available for me. No option for the same is available in the app either. I have already emailed to customer service head, nodal officer and principal nodal officer to appeal for my joining fee reversal.

At last, I paid all the bill and lodged a card closure request. I will get a call in evening. But I don't have any hope though.

Meanwhile, can you guys give me some idea on the same?

 

[BVCBVC is verified member.]

Can you share where it is written about Rs 20,000 spend for waiver.

That's for compensating JF/AF. I have edited my post.

 

[ZoomZumba420]

Keep us updated

Here's update, rather twist in the story.

I received a call from retention team on Monday evening. They said they are raising a request of annual fee credit but it is subject to approval.

I didn't add this update because I thought it will probably be rejected.

But today I noticed something different in my utilised limit and I checked unbilled transactions. And voila!

THEY HAVD REFUNDED MY JOINING FEES!

@Abhisek @BVC

So, it's finally a success story!

 

[SSV]

Here's update, rather twist in the story.

I received a call from retention team on Monday evening. They said they are raising a request of annual fee credit but it is subject to approval.

I didn't add this update because I thought it will probably be rejected.

But today I noticed something different in my utilised limit and I checked unbilled transactions. And voila!

THEY HAVD REFUNDED MY JOINING FEES!

@Abhisek @BVC

So, it's finally a success story!

Congratulations !! ..

 

[BVCBVC is verified member.]

Here's update, rather twist in the story.

I received a call from retention team on Monday evening. They said they are raising a request of annual fee credit but it is subject to approval.

I didn't add this update because I thought it will probably be rejected.

But today I noticed something different in my utilised limit and I checked unbilled transactions. And voila!

THEY HAVD REFUNDED MY JOINING FEES!

@Abhisek @BVC

So, it's finally a success story!

Congratulations. Double bonanza for you.

 

[lovecards]

Saved by retention

 

[PayKaroAbhi]

I somehow got my Joining Fees back as Cashkaro rewards worth 1200 INR. This made my card free for a year atleast 😃

 

[ankit_tf]

I have an SBI Cashback card, that I applied to avail online offers, without knowing this card is excluded. In last 1.5 yrs, there have been several discussion with them for upgrading / downgrading / closure of cards. In one of the retention call the executive said I could get the charges waived by calling within 2-3 months of charges being posted. But obviously that didn't happen until I raised the closure request again.

However, I really don't want this card anymore, more so as I have now got simplyclick card for online offers, I wanted to close the cards 1 month after the charges were reversed.

But, when I raised the request, the executive pointed out the "waiver" so many times, as if warning me that the waiver could be revoked. I though I could keep the card for few more months (annual fee will be due in June). But I still want to close the card sooner than later so that I don't miss out when it's due.

So I am asking from someone who has gone through the process, that if I proceed with the card closure now itself, can they post the annual charges again ?

[PS: my thread was merged into this, not exactly the same query as charge reversal though, if someone can undo merge, or answer here]