HSBC sent me notice for closure of account from HSBC

[bansalp]

Any way to get them to reconsider this to not close my account.

This came few days after I raised a complaint to RBI obudsman for not providing promised welcome benefit for add-on premier credit card (they shared terms and condition that its not applicable before my complaint to RBI but email received by add-on, welcome letter as well as customer care representative confirmed welcome benefits will be given for the add-on card issued).

@TechnoFino any guidance here?

 

[more.than.yatendra]

Kindly share the notice sent by the Bank, hiding any sensitive info like CIF, Acc no etc.

 

[bansalp]

Dear Mr X, Date: 09-Sep-2025 Sub: Closure of the products and services for your banking relation held under customer ID XXX-XXXXXX Thank you for banking with HSBC. At HSBC, we periodically conduct reviews of customers’ accounts held with us. In an instance where an account/relationship does not meet the Bank’s internal guidelines, such accounts could be closed. After a comprehensive review of your account activity, we regret to inform you that HSBC unfortunately, will no longer be able to provide banking services to you and would request you to close your account/banking relationship by 09-Oct-2025 (30 days from this communication). We request you to submit account closure instructions, signed by all the accountholders latest by 09-Oct-2025 (30 days from this communication). If we do not receive your instructions by 09-Oct-2025, we will be constrained to close/block all your relationships held with the Bank and send the closure proceeds (if any) by way of a pay order/demand draft to your correspondence address available in our records. In case you hold a credit card and have any outstanding reward points, please redeem them on or before the above referred date, post which the reward points will be lapsed and you will not be eligible to redeem any reward points thereafter. Please refer annexure for details on specific product held by you. Kindly reach out to us (Contact Us | Help and Support – HSBC IN) in case you need any assistance. Yours sincerely, HSBC India