I can never apply fully for OneCard. Identify verification (3rd step) never passes.

[src223]

I have been trying to apply for OneCard for more than a year, but the step of "Identity verification" in OneCard app never succeeds.



I click "Verify" then "Confirm". It shows the loading circle and then brings me right back to this screen without any error or other message. I have tried doing this 5 - 6 times, no solution.

I have tried:
1. Leaving a review on Play Store - got ignored.
2. Mailed them twice with screen recording - they just replied with a generic mail saying I don't qualify for the product. Whereas they haven't even checked the CIBIL score ever.
3. Called their IVR number - it said I don't have an account and disconnected the call.

This is clearly a technical bug, but they don't listen. I have also tried via Onescore app, and their website. It just errors out with "something went wrong" or some similar garbage.

Has anyone faced anything similar? Is there any way to go past this?

 

[Arighna10]

I have been trying to apply for OneCard for more than a year, but the step of "Identity verification" in OneCard app never succeeds.

View attachment 8729

I click "Verify" then "Confirm". It shows the loading circle and then brings me right back to this screen without any error or other message. I have tried doing this 5 - 6 times, no solution.

I have tried:
1. Leaving a review on Play Store - got ignored.
2. Mailed them twice with screen recording - they just replied with a generic mail saying I don't qualify for the product. Whereas they haven't even checked the CIBIL score ever.
3. Called their IVR number - it said I don't have an account and disconnected the call.

This is clearly a technical bug, but they don't listen. I have also tried via Onescore app, and their website. It just errors out with "something went wrong" or some similar garbage.

Has anyone faced anything similar? Is there any way to go past this?

same here

any solution.

they save my 2 year old data. No option for details upload.
tweet vi kya but soluation nayi mila.

 

[Mukesh]

same here

any solution.

they save my 2 year old data. No option for details upload.
tweet vi kya but soluation nayi mila.

No solution till now. My application was stuck from the start(When they launched the card).

 

[RAMESH BABU N]

Their OneCard App throws up error message(s) - even though their OneScore App may be working fine.

See what OneScore shows in the bottom most right corner under 'offers'. If it shows about some existing OneCard, then you WILL NEVER get that card.

Similarly, if you have had their OneCard - at any time in the past - either Secured or Unsecured - from any bank - you WILL NEVER get the card again.

Unless, they change their rules allowing OneCard to be issued again to those who had it once in the past.

Hope it helps....