ICICI APay - Reward Points Not Credited due to Commercial Transactions

[karan.rghu]

Hello,

I paid the premium for 5 insurance policies through Amazon Pay using my APay Card. The policies were of my brother, me and my mother. The total premium came out to be Rs. 2,35,000 for which I should've got Rs. 4,700 Cashback in my Amazon account.

But even after 4 days of statement generation, I did not receive any cashback. Just right now I have received this message from ICICI:

"Dear Customer,the credit of reward points for ICICI Bank Card XXXXX is on hold as transactions are being investigated. If the transactions are not for commercial use,it will be credited within 10 working days."

Should I just wait for the next 10 days or should I take this up with RBI Ombudsman / ICICI. Will I receive the cashback if I had paid the premiums for my brother and my mother?

 

[PANK]

Wait for 10 days
As in my case they credited my point
But i suggest not to use for such large transaction
Buy gift card of at least 1l and then proceed with it or use other credit card like Flipkart for remaining transaction

As ICICI may stop reward for insurance like ace

 

[Deleted member 5552]

If they found that your card is used for commercial purposes, they can even cancel your card and RBI doesn't have any authority to stop from cancellation of card which used for commercial purpose. Many Amazon pay credit cards had been cancelled due to commercial use.

 

[karan.rghu]

If they found that your card is used for commercial purposes, they can even cancel your card and RBI doesn't have any authority to stop from cancellation of card which used for commercial purpose. Many Amazon pay credit cards had been cancelled due to commercial use.

I don't think paying the Insurance premiums of my family comes under commercial usage.

 

[Deleted member 5552]

I don't think paying the Insurance premiums of my family comes under commercial usage.

Then no need to worry... Wait for their investigation and they will credit reward points

 

[karan.rghu]

Update:
I received the points today. But I'm a bit confused. I had done Insurance payments for Rs. 2,34,978.
According to the website I should've received Rs. 4,720 as cashback. But I have received Rs. 9,397 as cashback.

 

[Deleted member 5552]

Update:
I received the points today. But I'm a bit confused. I had done Insurance payments for Rs. 2,34,978.
According to the website I should've received Rs. 4,720 as cashback. But I have received Rs. 9,397 as cashback.

It's almost 4% cashback.

 

[karan.rghu]

It is but I don't know why or how.
Only 5 Insurance payments totalling Rs. 2,34,978. Nothing else.

It's almost 4% cashback.

 

[sharad007]

sometimes they runs offers on bill payment through amazon you get higher points. i got 5% last time..

 

[PANK]

Yes they give 4% but they put negative cashback after 3 months in my case

 

[panu24]

I will say sometimes APay card cashback is highly unpredictable. Sometimes I too have seen getting more cashback and next month less cashback.
Just check in your Amazon account as you have paid on Amazon only, how much cashback they given to you on those transaction to get some idea.
In Amazon App, Go to AmazonPay -> Manage your cards -> below there Recent Transactions. you should see cashback amount and percentage.

 

[karan.rghu]

It shows 2% only.

I will say sometimes APay card cashback is highly unpredictable. Sometimes I too have seen getting more cashback and next month less cashback.
Just check in your Amazon account as you have paid on Amazon only, how much cashback they given to you on those transaction to get some idea.
In Amazon App, Go to AmazonPay -> Manage your cards -> below there Recent Transactions. you should see cashback amount and percentage.

 

[panu24]

Probably it will get adjusted to next month then....

 

[Rahul Gupta]

Update:
I received the points today. But I'm a bit confused. I had done Insurance payments for Rs. 2,34,978.
According to the website I should've received Rs. 4,720 as cashback. But I have received Rs. 9,397 as cashback.

9k cashback is the reason for investigation. As per my knowledge if your cashback exceeds 6k in a month and they do investigation.

 

[roshancc]

I recently faced this problem raised a complaint but they have closed it . I received partial amount of 3700 where it should be 4225 at 1% rate ! Unfortunately payment was made outside Amazon .

 

[roshancc]

I will say sometimes APay card cashback is highly unpredictable. Sometimes I too have seen getting more cashback and next month less cashback.
Just check in your Amazon account as you have paid on Amazon only, how much cashback they given to you on those transaction to get some idea.
In Amazon App, Go to AmazonPay -> Manage your cards -> below there Recent Transactions. you should see cashback amount and percentage.

Unlike Axis Statement which shows Cashback with Amount spent in a transparent manner ICICI Apay does not .

 

[roshancc]

Got an email from ICICI they said last billing cycle they had mistakenly credited 4% Cashback so adjusted it this month .

 

[phani11]

Update:
I received the points today. But I'm a bit confused. I had done Insurance payments for Rs. 2,34,978.
According to the website I should've received Rs. 4,720 as cashback. But I have received Rs. 9,397 as cashback.

Lucky you !! Now anyone who paid for insurane premium , they are not getting cashback and even for some people, icici deducted previous cashback they had given. check this latest post https://www.technofino.in/community...r-insurance-payment-which-i-did-earlier.6972/

 

[visvin]

Unlike Axis Statement which shows Cashback with Amount spent in a transparent manner ICICI Apay does not .

It does. Go to Amazon app -> Apay -> Manage ICICI card -> you can see transaction wise reward points

 

[panu24]

It does. Go to Amazon app -> Apay -> Manage ICICI card -> you can see transaction wise reward points

For offline transactions there is no way to know how much cashback you got. Amazon app shows only transactions which are done on Amazon app.