Atul580
TF Buzz
ICICI Bank called me, offering a lifetime free upgrade to their Sapphiro Credit Card. But after getting the card, I found out:
❌ It wasn’t lifetime free—they misled me about fees.
❌ They issued a new card instead of an upgrade, risking my CIBIL score.
❌ The ₹1,000 Tata Cliq voucher they promised wasn’t delivered.
After escalating to RBI Ombudsman, they forced ICICI to:
✔ Convert the card to lifetime free
✔ Process the ₹1,000 voucher
✔ Confirm no CIBIL impact
My issue was solved but in mail they didn't accept their mis selling, they told rbi that they have told me about fyf but they told me after issuing card after i asked to customer care for not Receiving any mentioning of ltf neither in mail not in welcome letter. how one of the big financial institutions can get away with this , they should just apologise for their deeds
❌ It wasn’t lifetime free—they misled me about fees.
❌ They issued a new card instead of an upgrade, risking my CIBIL score.
❌ The ₹1,000 Tata Cliq voucher they promised wasn’t delivered.
After escalating to RBI Ombudsman, they forced ICICI to:
✔ Convert the card to lifetime free
✔ Process the ₹1,000 voucher
✔ Confirm no CIBIL impact
My issue was solved but in mail they didn't accept their mis selling, they told rbi that they have told me about fyf but they told me after issuing card after i asked to customer care for not Receiving any mentioning of ltf neither in mail not in welcome letter. how one of the big financial institutions can get away with this , they should just apologise for their deeds