ICICI Bank Mis-Sold Me a Credit Card – Beware!

[Atul580]

ICICI Bank called me, offering a lifetime free upgrade to their Sapphiro Credit Card. But after getting the card, I found out:
❌ It wasn’t lifetime free—they misled me about fees.
❌ They issued a new card instead of an upgrade, risking my CIBIL score.
❌ The ₹1,000 Tata Cliq voucher they promised wasn’t delivered.

After escalating to RBI Ombudsman, they forced ICICI to:
✔ Convert the card to lifetime free
✔ Process the ₹1,000 voucher
✔ Confirm no CIBIL impact

My issue was solved but in mail they didn't accept their mis selling, they told rbi that they have told me about fyf but they told me after issuing card after i asked to customer care for not Receiving any mentioning of ltf neither in mail not in welcome letter. how one of the big financial institutions can get away with this , they should just apologise for their deeds

 

[NABNAB is verified member.]

ICICI always processes the upgrade this way only. It won't affect your CIBIL, as it will be linked to the same CC account only.

For 1000 Voucher, some minimum spend is required. You did that?

 

[Atul580]

ICICI always processes the upgrade this way only. It won't affect your CIBIL, as it will be linked to the same CC account only.

For 1000 Voucher, some minimum spend is required. You did that?

Yes I have done that and I will get voucher.
It’s frustrating how they can blatantly lie about things and then manipulate the situation to prove me wrong in front of RBI. If this is how it works, they can say anything about anything they want and just get away with it.