Savings account balance.
Tier 3 city.
Btw i took my LTF rubyx offer just now and bad thing is i got same last 4 digits as my apay cc and now i will make mistakes during bill payments.
Edit:- 1 year ago a guy from my branch promised me he will get me Rubyx LTF if i take coral at that time. I took that coral because i needed an icici card desperately(it was good desicion for me). Later on when i asked that guy to upgrade to rubyx ltf he said there is no such offer. I told him that u promisd me so he said that he will get me but didn't mention about partiular timeline. I understood that he made me a bakra so i went to the branch manager told her the full story and even told her i will remove all the funds if they don't stand on their words but she didn't agree. That was the day i removed everthing from my icici account and they didn't give a shit about it.
My RM asked me to maintain a MAB of 50 lakhs for three months. I complied, but when I inquired about the promised benefits, she started avoiding me.
She claimed she had done her best, so I visited the BM. They were also unable to upgrade the account. While I was there, they contacted their backend team, who confirmed that the upgrade could only be done via Netbanking. Eligible customers would get an option to upgrade to Wealth Select.
I raised a complaint with the National Consumer Helpline (NCH). I met with the product head, who also denied the upgrade, stating it was out of their control. He suggested I accept other benefits and requested that I withdraw the complaint, repeatedly apologizing. The product head, who appeared to be in his 50s, was unable to help.
I refused to withdraw the complaint.
I then raised the issue with the Wealth Banking Head, who also denied the upgrade, citing a requirement of a 2 crore relationship value (RV).
Subsequently, I filed a complaint with the RBI Ombudsman. After nine months of maintaining the required balance, my request was closed with the reasoning that it did not meet the bank's program criteria. I considered escalating the matter legally but decided against it because my RM was my neighbor. She had already faced significant trouble due to my complaint, and her family was not in a good situation.
In conclusion, I don't trust your words. If you can provide proof, I might reconsider my stance.
Edit: They are the same team who got me Emeralde Private Metal with exceptional approvals. So it's not that they don't know their business.