ICICI rupay Coral Rupay CC transaction failure refund issue.

[Abhishek012]

I had a transaction of 4th Sep which had failed (similar issue as discussed above) but even after a week I didn't receive any refund for the same. So I escalated the same to RBI Ombudsman after which I received a response that indeed there was some issue with ICICI CC UPI transactions at the moment. The refund for the failed transaction would be credited within 30days from the transaction date.

Later on 28th Sep the refund was credited. During this interim i did not opt to raise a dispute against the transaction as my intention were to get the ₹100/day penalty from ICICI for the delayed refund. My strategy has at last borne fruits. Today I received a ₹2300/- credit from ICICI for the 23days delay ✌️😎

So, you ask for compensation or auto credited Rs2300 ?

 

[SSV]

So, you ask for compensation or auto credited Rs2300 ?

As per his attachment of email conversation he asked for the compensation…
If it was auto credited, we all would have got..

 

[SSV]

I had a transaction of 4th Sep which had failed (similar issue as discussed above) but even after a week I didn't receive any refund for the same. So I escalated the same to RBI Ombudsman after which I received a response that indeed there was some issue with ICICI CC UPI transactions at the moment. The refund for the failed transaction would be credited within 30days from the transaction date.

Later on 28th Sep the refund was credited. During this interim i did not opt to raise a dispute against the transaction as my intention were to get the ₹100/day penalty from ICICI for the delayed refund. My strategy has at last borne fruits. Today I received a ₹2300/- credit from ICICI for the 23days delay ✌️😎

Well done mate..
What is the rbi ombudsman email address again please? and what details you have provided to them..
I will have plenty of complaints to make in the near future..

Otherwise, I was keep complaining about this again and again here only how come they put half baked product into production and our @Abhishek012 bhai keep telling us that ICICI is still not officially launched cc on upi or something like that, which I still couldn’t understand fully.
Anyway please provide me the requested details.
Thank you

 

[Abhishek012]

Well done mate..
What is the rbi ombudsman man email address please? and what details you have provided to them..
I will have plenty of complaints to make in the near future..

Otherwise, I was keep complaining about this again and again here only how come they put half baked product into production and our @Abhishek012 bhai keep telling us that ICICI is still not officially launched cc on upi or something like that, which I still couldn’t understand fully.
Anyway please provide me the requested details.
Thank you

ICICI support team told, by the end of this year all ICICI RuPay CC on UPI refund problem will get solved, that's why i told ICICI is still not officially launched cc on upi.

 

[SSV]

ICICI support team told, by the end of this year all ICICI RuPay CC on UPI refund problem will get solved, that's why i told ICICI is still not officially launched cc on upi.

Fair enough..
My issue as a customer is, for whatever reason if they can't sort out basic issues like how to treat a failed transaction, then the product should not have been in production..
That's all , it is simple from my perspective as a customer..
They can call whatever they want, launched. Or soft launched or whatever..
Not trying to debate with you, just telling my point of view as a customer..

Meanwhile I lost atleast 2*2300 on my failed two transactions..

Now please tell me if all of us had complained like @Md Kaif , would ICICI wait until Dec 31 to resolve this issue..
It is a major flaw from icici,
Disrespect for customers and taking us for a ride

 

[Rohith-2009]

Fair enough..
My issue as a customer is, for whatever reason if they can't sort out basic issues like how to treat a failed transaction, then the product should not have been in production..
That's all , it is simple from my perspective as a customer..
They can call whatever they want, launched. Or soft launched or whatever..
Not trying to debate with you, just telling my point of view as a customer..

Meanwhile I lost atleast 2*2300 on my failed two transactions..

Now please tell me if all of us had complained like @Md Kaif , would ICICI wait until Dec 31 to resolve this issue..
It is a major flaw from icici,
Disrespect for customers and taking us for a ride

Icici is best in many things but it doesn't care about customer service and satisfaction. I can say it clearly as per my experience. For ex, still we need to wait for their VIP customer executives to pick up our calls. They don't care

 

[Bhaskar]

Fair enough..
My issue as a customer is, for whatever reason if they can't sort out basic issues like how to treat a failed transaction, then the product should not have been in production..
That's all , it is simple from my perspective as a customer..
They can call whatever they want, launched. Or soft launched or whatever..
Not trying to debate with you, just telling my point of view as a customer..

Meanwhile I lost atleast 2*2300 on my failed two transactions..

Now please tell me if all of us had complained like @Md Kaif , would ICICI wait until Dec 31 to resolve this issue..
It is a major flaw from icici,
Disrespect for customers and taking us for a ride

Well said. We as a customer should not be concerned about what their issue is. If I am making a transaction it should either be successful or reversed automatically. What icici doing was pure nonsense. I also missed 2300 😭.

 

[Bhaskar]

Icici is best in many things but it doesn't care about customer service and satisfaction. I can say it clearly as per my experience. For ex, still we need to wait for their VIP customer executives to pick up our calls. They don't care

Sometimes the waiting no. goes to 253-274 etc. If there was no Twitter I don't know if anyone could have got a call from them.

 

[Rohith-2009]

Sometimes the waiting no. goes to 253-274 etc. If there was no Twitter I don't know if anyone could have got a call from them.

Yes they just don't care about that. That's what we can clearly understand. Even hdfc, sbi doesn't have very long waiting time.

 

[chandra.prakash]

Yes I have the payzapp app, but since I got this new card I was using through imobile. Please help with the resolution process.

I generally use Paytm for credit card UPI transaction and success rate is high, my one transaction got failed for fee payment but it's reverse back in 2 days

 

[NShah]

Sometimes the waiting no. goes to 253-274 etc. If there was no Twitter I don't know if anyone could have got a call from them.

Right
On call customer service bahut ghatiya icici ka
Kuch to aise customer representative baithe rahte jinne koi knowledge hi nahi

 

[deep@vie]

I generally use Paytm for credit card UPI transaction and success rate is high, my one transaction got failed for fee payment but it's reverse back in 2 days

Icici coral transaction?
Date of transaction?

 

[Md Kaif]

Well done mate..
What is the rbi ombudsman email address again please? and what details you have provided to them..
I will have plenty of complaints to make in the near future..

Otherwise, I was keep complaining about this again and again here only how come they put half baked product into production and our @Abhishek012 bhai keep telling us that ICICI is still not officially launched cc on upi or something like that, which I still couldn’t understand fully.
Anyway please provide me the requested details.
Thank you

Thread 'How to file a complaint against a bank on the RBI banking ombudsman portal' https://www.technofino.in/community...ank-on-the-rbi-banking-ombudsman-portal.3130/

 

[SSV]

Thread 'How to file a complaint against a bank on the RBI banking ombudsman portal' https://www.technofino.in/community...ank-on-the-rbi-banking-ombudsman-portal.3130/

Ta .. ..

 

[Rohith-2009]

Ta .. ..

So, you used two dots to hack tf message limiting system

 

[BeingIncog]

So, you used two dots to hack tf message limiting system

hehehehehehehehehehehehehehehehheehe yes .

 

[SSV]

So, you used two dots to hack tf message limiting system

.. .. ..

 

[deep@vie]

So, you used two dots to hack tf message limiting system

Yes . .

 

[SSV]

Yes . .

I think it is high time, you start using your Coral Rupay CC.. and hope the transactions gets failed so that you can earn Rs, 100 per day after one week..

 

[VISHESH_BANSAL]

I had a transaction of 4th Sep which had failed (similar issue as discussed above) but even after a week I didn't receive any refund for the same. So I escalated the same to RBI Ombudsman after which I received a response that indeed there was some issue with ICICI CC UPI transactions at the moment. The refund for the failed transaction would be credited within 30days from the transaction date.

Later on 28th Sep the refund was credited. During this interim i did not opt to raise a dispute against the transaction as my intention were to get the ₹100/day penalty from ICICI for the delayed refund. My strategy has at last borne fruits. Today I received a ₹2300/- credit from ICICI for the 23days delay ✌️😎

You have received Compensation for 23 days.

T+1 is for P2P Payments

For P2M Payments, T+5 is the TAT for Automatic Refund.
RUPAY CC UPI Txn Comes under P2M Txn.

You did a fantastic Job 😈.