My experiences with BlueDart have been all sorts: from good to ...
Most recent experience: this week.
Yes, they do honor the promised delivery date, but not the time window. Their SMS said "out for delivery" from the morning. I had a meeting to attend in the evening. Still called them up (they don't provide the contact no. of the delivery person), and was promised delivery by 1 pm. So I thought, okay. But got a call for delivery 4 hours too late! By that time I had already left for the meeting!
So they tried delivery the next day. This time I waited for them, and did receive it. But again, it was 4 hours too late from the promised time! Very far from "world class", I must say!
As a contrast, Amazon typically keep to their promise, and usually deliver before the promised time.
Delivery Time of Bluedart:
It entirely depends on the route of that delivery zone...
If your place falls at the end of the route, then you have to wait.. Period...
You can request for an earlier time delivery , but it is upto them to honour it or not...
Think logically, they can't change their delivery order sequence just because of you...
and another thing is they never ever promise you the time of the delivery from the beginnig of your shipment, only expected date of delivery was mentioned.
You can call CC in between and ask them, they consider it as a request and try to their best of their ability and it can never be treated as the official delivery time..
Amazon:
It is an entirely a different story.. It is not an apple to apple comparision.
Their main business is, e-commerce ,and they have their own logistics facility.
To compliment their customer satisfaction, these two components are very tightly integrated...
Depending upon the chosen delivery option for the order, they even promise the time window of the day of the delivery and they feel proud about respecting their promise and they do it as well , in my personal experience with 99% success..
BTW: I have clocked more than 1,100 orders worth more than 15 lakhs ( I haven't counted) over 8 years of my association with Amazon, being a prime member since its inception....
