sidp
TF Legend
See bank can use algorithm to go through someone's statement but going through clarification/invoice & finding out is the clarification is genuine or not then asking reclarification are all manual process. So extra man power- extra cost.IDFCFirst is anyway not giving cards to all locations in India, they are also restricted to cities. I actually feel that Axis Bank approach is better. Making defaulters prove that their cards are not being used for business purpose and if guilty debit their points and close their cards. IDFCFirst is just using some use cases to essentially devalue. Everyone will have their own opinion. But point is if you're clean, you're clean, you don't want any devaluations!
most genuine users will be happier with this approach. It affects much lesser people. So less backlash to bank. And asking for invoice for all transactions and asking for clarification why a travel card is used on travel category spend is not only idiotic, it's insulting.
Axis isn't just targeting abusers, they are sending random notice, even to peoplewith few thousands of spend on that category. How many people save invoice of personal spends even after 6-8 months? If 1 random month instead of 15k grocery bill, i have 30k grocery bill because I have some extra guests, am I supposed keep receipts cause axis might ask for it later when it pleases?
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