Bro this freeze is not like that, the freeze you are talking about is debit freeze means you did a transaction by debit card, and looks suspicious so they made a call for that verification which can easily be unfreezed online or by Twitter.
But they have marked my account as Total Freeze which can only unfreeze through Branch and Branch people are not cooperating they are asking me to close the account. They even don't want to do Verification to my home just want to go on easy path just by closing it.