rajgopalsinghal
TF Select
Hi,
I asked IDFC bank to upgrade the card from select to wealth but IDFC denied the same. later when I asked them the reason I didn't get any response for a month. Then again they said due to internal policy card can't be upgraded. Fed up with their delayed mechanic response I requested them to close my card on 31st Jan. Bank stopped replying after that due to which I placed complaint with banking ombudsman. Finally bank closed the card on 6th March.
I asked them to compensate and they just offered 2k voucher which I denied and placed complaint with banking ombudsman again. Today I got a call from bank saying we will give 15k voucher.
should I accept that? will my credibility for future complaints with Banking Ombudsman drop if I accept the voucher to close the case?
please respond with your valuable inputs.
thanks
I asked IDFC bank to upgrade the card from select to wealth but IDFC denied the same. later when I asked them the reason I didn't get any response for a month. Then again they said due to internal policy card can't be upgraded. Fed up with their delayed mechanic response I requested them to close my card on 31st Jan. Bank stopped replying after that due to which I placed complaint with banking ombudsman. Finally bank closed the card on 6th March.
I asked them to compensate and they just offered 2k voucher which I denied and placed complaint with banking ombudsman again. Today I got a call from bank saying we will give 15k voucher.
should I accept that? will my credibility for future complaints with Banking Ombudsman drop if I accept the voucher to close the case?
please respond with your valuable inputs.
thanks