jithendra1191
TF Neo
ill wait few more days like until 20. if my account isn't unfreeze i'll file a complaint on rbi.
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Indie account debir freezed
- Thread starter Bhagat Singh
- Start date
jithendra1191
TF Neo
Bro my account got unfreeze today
Found out my Indie account has a debit freeze due to suspicious activity. Went to the branch, RM said my regular account (both recently opened) also had some KYC pending which I was never informed about. He took some KYC docs and said he will process them.
Later in the evening got an email from Indie that they have frozen it for suspicious activity, with the following text:
"For further assistance, we request you to kindly get in touch with your branch with supporting
documents like document confirming nature of business, source of funds of the credit
transactions in the account.
The subject account is placed under freeze until submission of required documents /
satisfactory response from your end. Hence, we request you not to draw cheques, attempt
withdrawals or online transactions from the account.
We request you to kindly co-operate with us and comply with above-mentioned requirements, to
enable smooth operations in the account."
RM said he will take care of it and that it might take 3 days to get it sorted.
Later in the evening got an email from Indie that they have frozen it for suspicious activity, with the following text:
"For further assistance, we request you to kindly get in touch with your branch with supporting
documents like document confirming nature of business, source of funds of the credit
transactions in the account.
The subject account is placed under freeze until submission of required documents /
satisfactory response from your end. Hence, we request you not to draw cheques, attempt
withdrawals or online transactions from the account.
We request you to kindly co-operate with us and comply with above-mentioned requirements, to
enable smooth operations in the account."
RM said he will take care of it and that it might take 3 days to get it sorted.
For indie contact them through phone and set up a physical verification.
KYC did through branch wont probably work for indie.
Based on the experience I had with my exclusive account and indie account.
Thanks for the suggestion. But the document from them clearly said I need to submit documentation by getting in touch with the branch. Hence contacted my RM. I'll see for a couple of days if it doesn't work, will call them up.
jithendra1191
TF Neo
Submit them at bank and follow up with them if they're delaying just complain on indie and indusind site and drop a mail then they'll unfreeze faster
Sure, will do that. Thank you.
jithendra1191
TF Neo
yeah don't worry it's not that hard to do but make sure you will meet bank manager atleast once as sometimes employees don't do stuff well. and if they're not being helpful call indie customer care right there okay?
jithendra1191
TF Neo
that's weird they don't do that now... when did u last do that cuz no if account freezes under fraud suspicion, they're making us go to the bank.
jithendra1191
TF Neo
any update?
Still not done, RM reached out for more details like duration of stay in the current address, photograph of society etc. He basically said once my pending KYC in the regular account is finished this would also be processed since it's all linked to the same CIF. Just received an SMS that the KYC is complete. Hoping the freeze will be lifted in a day or two.
Finally the freeze was removed today. The RM had to follow up multiple times.
0xpratyush
TF Premier
Just opened a new account for my father , added 50k and immediately account got debit freeze. Vkyc not done. How to get RM contact details, i am using indie since product lunched and never faced any issues till now.
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