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Infinia Infinia Request Rejected even after fulfilling 'Spend+Limit' Criteria[Update: Approved]

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pjain713 said:
Just one query,
This is my first time with the upgrade of any card, somehow my last 4 digit of infinia matches with the regalia card, and an option come on mycard to add a new card but it doesn't work because it checks for last 4 digits and says card already added?
Is this common? Did they upgrade my regalia instead of tata neu infinity?
Click to expand...
Use hdfc mobile banking app

Once regalia will be disabled, you will be able to add it
 
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pjain713 said:
I don't have any saving account with the bank just the card. And the app says mobile no. not registered with the bank.
Maybe once the card reaches me I can add it on PayZap
Click to expand...
You can also use Internet banking for cards.
Yes on payzapp you can add.
One thing you can do, remove regalia from my cards and try adding again as you have both cards with same last 4 digit and see which card gets added.
 
aniketkr.sharma said:
You can also use Internet banking for cards.
Yes on payzapp you can add.
One thing you can do, remove regalia from my cards and try adding again as you have both cards with same last 4 digit and see which card gets added.
Click to expand...
With mycard it always adds back as regalia. Maybe I've to wait 2-3 days before I get the card and will add it on PayZap.
When do they disable the regalia?
 
pjain713 said:
With mycard it always adds back as regalia. Maybe I've to wait 2-3 days before I get the card and will add it on PayZap.
When do they disable the regalia?
Click to expand...
Received the card today, and now new problems begin, As per my initial request they had upgraded my Tata Neu Infinity to Infina, So now Tata Neu Infinity is deactivated. The problem is the last 4 digit of the card that matches with Regalia, Now Infinia doesn't get added to Mycards as it always adds it as Regalia,
On PayZaap also it adds it as a card but it's always Regalia.
Credit Card Portal works fine.(I have both regalia and infina added )
Gyftyr somehow for online transaction always say wrong cvv or expiry.
Don't know what's this mess.
Has sent a mail to grievance redressal to deactivate regalia (I didn't use mycard for card closure request as I'm unsure that they mistakenly don't close Infinia).
 
pjain713 said:
Received the card today, and now new problems begin, As per my initial request they had upgraded my Tata Neu Infinity to Infina, So now Tata Neu Infinity is deactivated. The problem is the last 4 digit of the card that matches with Regalia, Now Infinia doesn't get added to Mycards as it always adds it as Regalia,
On PayZaap also it adds it as a card but it's always Regalia.
Credit Card Portal works fine.(I have both regalia and infina added )
Gyftyr somehow for online transaction always say wrong cvv or expiry.
Don't know what's this mess.
Has sent a mail to grievance redressal to deactivate regalia (I didn't use mycard for card closure request as I'm unsure that they mistakenly don't close Infinia).
Click to expand...
In this case this issue will persist even you close regalia.
I will say order replacement by blocking card of infina or regalia can only solve the problem.

This will be chargeable
 
pjain713 said:
Received the card today, and now new problems begin, As per my initial request they had upgraded my Tata Neu Infinity to Infina, So now Tata Neu Infinity is deactivated. The problem is the last 4 digit of the card that matches with Regalia, Now Infinia doesn't get added to Mycards as it always adds it as Regalia,
On PayZaap also it adds it as a card but it's always Regalia.
Credit Card Portal works fine.(I have both regalia and infina added )
Gyftyr somehow for online transaction always say wrong cvv or expiry.
Don't know what's this mess.
Has sent a mail to grievance redressal to deactivate regalia (I didn't use mycard for card closure request as I'm unsure that they mistakenly don't close Infinia).
Click to expand...
Mail to infinia.services@hdfcbank.com to re-issue the infinia card with different number. Mention it is causing issues on mycards portal and not charge fees. Bdw charge will be 100+gst if they do charge.
 
pjain713 said:
Received the card today, and now new problems begin, As per my initial request they had upgraded my Tata Neu Infinity to Infina, So now Tata Neu Infinity is deactivated. The problem is the last 4 digit of the card that matches with Regalia, Now Infinia doesn't get added to Mycards as it always adds it as Regalia,
On PayZaap also it adds it as a card but it's always Regalia.
Credit Card Portal works fine.(I have both regalia and infina added )
Gyftyr somehow for online transaction always say wrong cvv or expiry.
Don't know what's this mess.
Has sent a mail to grievance redressal to deactivate regalia (I didn't use mycard for card closure request as I'm unsure that they mistakenly don't close Infinia).
Click to expand...

How much time did it take for the card to appear in netbanking / card portal after the cibil hit ?
 
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