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Is everyone getting Amex Platinum charge card upgrade?

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1RC

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This morning I received an email from Amex for a "Limited Period offer | Upgrade to Metal and 1,15,000 bonus points".

Are you all receiving this email?

My background:
I have a Personal Gold Charge Card and Corporate Green Card from Amex.


Life update:
In January of 2024, I took the offer and upgraded my Gold Charge card to Platinum Charge card with 135k offer.
 
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Even I got the emails from last two days, just thought to have a premium card but then. Thought that anyway I won’t spend touch on vacation hotels .
Just wanted HDFC infinia even though I have salary account and good salary
 
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Need help with Amex: ex Amex MRCC user here, had a long call with Amex customer support on March 20, expressed my interest for Platinum Charge Card, but only if I get 1,35,000 points. To which, rep sought for an exception, and confirmed that exception has been granted, and told that I need to apply through online channel (with Taj 45k voucher benefit), and before activation of card, need to call them for change in welcome benefits.

Fast Forward 6 days: Got card, called customer support, and now they are denying giving the said benefit. Completely unexpected from Amex Team. Tried escalating the same to their India CEO and customer relations head, got an automated email stating that I will get reply within 3 days, no reply after that again. I have a lot of travel plans lined up in next 12 months and that's why I am actually trying to get that card. Any leads to help me in this matter?
 
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Noaxis said:
Need help with Amex: ex Amex MRCC user here, had a long call with Amex customer support on March 20, expressed my interest for Platinum Charge Card, but only if I get 1,35,000 points. To which, rep sought for an exception, and confirmed that exception has been granted, and told that I need to apply through online channel (with Taj 45k voucher benefit), and before activation of card, need to call them for change in welcome benefits.

Fast Forward 6 days: Got card, called customer support, and now they are denying giving the said benefit. Completely unexpected from Amex Team. Tried escalating the same to their India CEO and customer relations head, got an automated email stating that I will get reply within 3 days, no reply after that again. I have a lot of travel plans lined up in next 12 months and that's why I am actually trying to get that card. Any leads to help me in this matter?
Click to expand...
Thats why putting it on mail is important
 
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Noaxis said:
Need help with Amex: ex Amex MRCC user here, had a long call with Amex customer support on March 20, expressed my interest for Platinum Charge Card, but only if I get 1,35,000 points. To which, rep sought for an exception, and confirmed that exception has been granted, and told that I need to apply through online channel (with Taj 45k voucher benefit), and before activation of card, need to call them for change in welcome benefits.

Fast Forward 6 days: Got card, called customer support, and now they are denying giving the said benefit. Completely unexpected from Amex Team. Tried escalating the same to their India CEO and customer relations head, got an automated email stating that I will get reply within 3 days, no reply after that again. I have a lot of travel plans lined up in next 12 months and that's why I am actually trying to get that card. Any leads to help me in this matter?
Click to expand...

File a complaint and take complaint number. They generally hear back to call recordings where the promise was made and will help for sure.
 
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Noaxis said:
Need help with Amex: ex Amex MRCC user here, had a long call with Amex customer support on March 20, expressed my interest for Platinum Charge Card, but only if I get 1,35,000 points. To which, rep sought for an exception, and confirmed that exception has been granted, and told that I need to apply through online channel (with Taj 45k voucher benefit), and before activation of card, need to call them for change in welcome benefits.

Fast Forward 6 days: Got card, called customer support, and now they are denying giving the said benefit. Completely unexpected from Amex Team. Tried escalating the same to their India CEO and customer relations head, got an automated email stating that I will get reply within 3 days, no reply after that again. I have a lot of travel plans lined up in next 12 months and that's why I am actually trying to get that card. Any leads to help me in this matter?
Click to expand...
This is emotional damage.

But there is a simple fix. Close the card. Ask them to close the card if the 135k deal is not provided.

I have a Plat Charge card (based on upgrade offered of135k points back in Jan), the points took 120 days to show up on my card.
There are two conditions to be fulfilled - 1) You should have paid the 70k fee (inclusive of GST) and shopped for an additional of 50-60k (for the 35k points).
 
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1RC said:
This is emotional damage.

But there is a simple fix. Close the card. Ask them to close the card if the 135k deal is not provided.

I have a Plat Charge card (based on upgrade offered of135k points back in Jan), the points took 120 days to show up on my card.
There are two conditions to be fulfilled - 1) You should have paid the 70k fee (inclusive of GST) and shopped for an additional of 50-60k (for the 35k points).
Click to expand...

If he has activated, he cannot close it without payment of fees. If not activated, then the card can be closed.
 
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vigo said:
If he has activated, he cannot close it without payment of fees. If not activated, then the card can be closed.
Click to expand...
Didn't activate, closed it, have filed a complaint with India MD and head of customer services.

They are looking in the matter, waiting for an update from their end.
 
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vigo said:
If he has activated, he cannot close it without payment of fees. If not activated, then the card can be closed.
Click to expand...
activation is fine.. he shdnt have used it.. even then amex does reverse fee and close generally.. if u don't want the card.. they won't hassle you as much
 
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1RC said:
This explains.

The Plat or Gold charge membership fees do not show up until 45 days after activation. So even if someone has activated their card, they can close it prior to 45 days.

Speaking from experience, I've been a member since 16.
Click to expand...

Fee showed up within 10 days!
 
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i saw the offer when i logged into my amex account but didnt receive an email. today when i login i dont get that pop up. anyway to get the offer. their help desk is unable to send a mail or anything. not sure why the offer comes up on the website but no email
 
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