Kotak Bank "811 Super Savings Account" Benefits - Important Update 🚨 🚨

[pinki]

Pno email id

pno@kotak.com
.
.

 

[jyothisthaliath]

For people asking template to email, I have already raised complaint through mobile app to get complaint ref. number before emailing to PNO. It would be better if you can quote this SR no in the mail to PNO, so that you will have proper complaint escalation before raising the matter to RBIO.
@Sobirvs @Raviteja @akki7163 @pinki

Here you go:

Subject: Less Cashback Received in Super 811 for January 2025

I have not received cashback for below mentioned transactions done using Super 811 debit card.

Date Description Ref No. Amount
10-01-2025 PCD/0001/Airtel Payments Bank L/fsdgsdgsggsd- 4,000.00
11-01-2025 PCD/0001/SBIUNIPAYDBCard/fsdfsfsdfsdf- 5,000.00

I have already lodged my complaint with Kotak customer care team vide SR 123456. However I am not getting a proper response. They are telling me that as per TnC it is not eligible for reward. Kotak has changed the TnC on January end, before that Kotak has advertised that this card is eligible for 5% cashback on Utility transactions.

I am eligible for Rs.500 cashback as per original TnC for theUtility payment transactions I had made in January 2025. I feel cheated by Kotak as they are denying my cashback citing recent change in TnC which was not informed to me during my transactions done in January 2025. I strongly believe that any changes in TnC will come into effect after informing the customer. This is a clear case of misselling and fraud which should be reported to regulatory authorities.

I believe I have a strong case for making my complaint with RBIO and Banking Ombudsman, which I am planning to do unless I get a positive outcome through your intervention. Please investigate this matter and reply suitably.

Regards
[Name] [contact number]

Hit thanks if you found it helpful 😎

 

[pinki]

For people asking template to email, I have already raised complaint through mobile app to get complaint ref. number before emailing to PNO. It would be better if you can quote this SR no in the mail to PNO, so that you will have proper complaint escalation before raising the matter to RBIO.
@Sobirvs @Raviteja @akki7163 @pinki

Here you go:

Subject: Less Cashback Received in Super 811 for January 2025

I have not received cashback for below mentioned transactions done using Super 811 debit card.

Date Description Ref No. Amount
10-01-2025 PCD/0001/Airtel Payments Bank L/fsdgsdgsggsd- 4,000.00
11-01-2025 PCD/0001/SBIUNIPAYDBCard/fsdfsfsdfsdf- 5,000.00

I have already lodged my complaint with Kotak customer care team vide SR 123456. However I am not getting a proper response. They are telling me that as per TnC it is not eligible for reward. Kotak has changed the TnC on January end, before that Kotak has advertised that this card is eligible for 5% cashback on Utility transactions.

I am eligible for Rs.500 cashback as per original TnC for theUtility payment transactions I had made in January 2025. I feel cheated by Kotak as they are denying my cashback citing recent change in TnC which was not informed to me during my transactions done in January 2025. I strongly believe that any changes in TnC will come into effect after informing the customer. This is a clear case of misselling and fraud which should be reported to regulatory authorities.

I believe I have a strong case for making my complaint with RBIO and Banking Ombudsman, which I am planning to do unless I get a positive outcome through your intervention. Please investigate this matter and reply suitably.

Regards
[Name] [contact number]

Hit thanks if you found it helpful 😎

Hv already sent a mail and waiting for their reply.

 

[akki7163]

For people asking template to email, I have already raised complaint through mobile app to get complaint ref. number before emailing to PNO. It would be better if you can quote this SR no in the mail to PNO, so that you will have proper complaint escalation before raising the matter to RBIO.
@Sobirvs @Raviteja @akki7163 @pinki

Here you go:

Subject: Less Cashback Received in Super 811 for January 2025

I have not received cashback for below mentioned transactions done using Super 811 debit card.

Date Description Ref No. Amount
10-01-2025 PCD/0001/Airtel Payments Bank L/fsdgsdgsggsd- 4,000.00
11-01-2025 PCD/0001/SBIUNIPAYDBCard/fsdfsfsdfsdf- 5,000.00

I have already lodged my complaint with Kotak customer care team vide SR 123456. However I am not getting a proper response. They are telling me that as per TnC it is not eligible for reward. Kotak has changed the TnC on January end, before that Kotak has advertised that this card is eligible for 5% cashback on Utility transactions.

I am eligible for Rs.500 cashback as per original TnC for theUtility payment transactions I had made in January 2025. I feel cheated by Kotak as they are denying my cashback citing recent change in TnC which was not informed to me during my transactions done in January 2025. I strongly believe that any changes in TnC will come into effect after informing the customer. This is a clear case of misselling and fraud which should be reported to regulatory authorities.

I believe I have a strong case for making my complaint with RBIO and Banking Ombudsman, which I am planning to do unless I get a positive outcome through your intervention. Please investigate this matter and reply suitably.

Regards
[Name] [contact number]

Hit thanks if you found it helpful 😎

I have also raised complaint from app and generated SR No, after how many days i will mail to PNO.

 

[MrJJ]

I got cashback for Unipay credited silently.
Date time: 28th Feb 2025, 05:31pm

Check yours before complaining further.

 

[pennywisepoundwise]

I got cashback for Unipay credited silently.
Date time: 28th Feb 2025, 05:31pm

Check yours before complaining further.

Did you raise anything with the customer care regarding this or did they do it themselves?

 

[MrJJ]

Did you raise anything with the customer care regarding this or did they do it themselves?

Itni investigation kyu krni hoti hai? Maine to yahi kaha mera cashback aa gaya apna check krlo...

 

[pennywisepoundwise]

Itni investigation kyu krni hoti hai? Maine to yahi kaha mera cashback aa gaya apna check krlo...

Investigation nahi Bhai bas ye check karna tha ki Jo cc p complain karte h unko mil Raha h ya apne aap wo sabko de rahe h