For the person am asking don't have that much charm into mails, he just need some Pvt Bank account for normal transaction, if low or 0mab is available, that's good.What did they told you?
The most they can tell you is, "Sir, we don't do the online account opening process. We do it offline. Just visit your nearest branch to get your account opened."
If visiting the branch is an issue, then unfortunately your only option is to file a complaint and play email-email game.
He is having Axis Liberty(3-4 months old), now he got transferred to some other place, so chances of unexpected expenses may be more, so keeping track or maintaining 25k is not that feasible for him, it also blocks the flexibility to use the complete funds.