Late payment notice email by federal bank

[manit]

Hi, I just received an email from the Federal Bank stating that I have an overdue payment on my Federal Bank credit card. I have checked and verified my last three months' statements and payments on the Federal Bank app, and they were all within the due date. I'm not sure what is happening here.

I have already emailed them regarding this. Please let me know what else I can do about this?

 

[Snorelax]

Thanks for opening this thread. Now since I lost my sleep cause of this, ab kya karna hai

 

[federer.reddevil]

Seems the guys in technical team sent a mail to all customers instead of only those who didnt pay the bill fully. Had a conversation with the Cust Care agent he said nothing to worry wrongly sent to ALL Credit Card holders of Federal Bank not only to select individuals.

There wont be any reporting so please dont be alarmed

 

[theflash]

Hi, I just received an email from the Federal Bank stating that I have an overdue payment on my Federal Bank credit card. I have checked and verified my last three months' statements and payments on the Federal Bank app, and they were all within the due date. I'm not sure what is happening here.

I have already emailed them regarding this. Please let me know what else I can do about this?

Maybe they wanted to check how many users respond to the mail and call them or how many create threads on TF.

 

[Sathishmani]

Feel like I'm not alone

 

[Batman]

Really terrible from Federal Bank to send such a nuclear email at 1AM in the night. 1AM!


Here's the funny part -
When I called Fed customer care at 2 AM, the guy greeted me with a "Good Morning". He knew customers would've lost their sleep over this email.
I didn't even need to explain the issue. Evidently, customers have been calling all night to get this issue resolved.
He ended the call assuring me to get a night's sleep, and greeted me with a "Good Night".

 

[Batman]

That being said, is there a way to make this a class action complaint to RBI, forcing Fed bank to issue an apology letter +penalty to all the victims?

 

[srichaitanya]

Got an email saying I missed payment even though all payments are made on time. This was very unprofessional from Federal Bank.

 

[Card_Crafter]

Thankfully I don't have Federal CC. This seems more like a human error than a technical glitch. The person/team who is responsible for sending the automated emails selected all the email ids instead of the ones who has actually defaulted.
Another possibility is they may have received the wrong data.

 

[smz]

Same received. I contacted them on Facebook now and got reply that same mail was sent to almost all federal Bank customers by mistake. If bill payment is done on time, then no need to worry.

 

[kunal05]

bh*sdiwalo ne heart attack de diya tha subah subah.

Jaldi jaldi m double bill pay kar diya subah kyuki app bhi nahi khul raha tha.

 

[PavanPavan is verified member.]

Got a shock what's wrong with fedral bank..I checked all transactions

 

[K S]

Why did I check my inbox just when I was about to fall asleep? Got scared for a sec and had to go and double check.

And this was the mail I saw first in morning amongst all mobile notifications! I just jumped out of bed

 

[sousnake]

Got this mail today. I called customer care and verified there was no due remaining.
Also my due date is 9 july and I did full payment on 28 June itself.
Should I need to worry? Anyone received such mail today?
@SSV @Wealth is my birth right!

 

[cardio_guy]

I also got this mail. What are they doing with our cards?

 

[sousnake]

I also got this mail. What are they doing with our cards?

Don't know bro, just woke up & was checking this email and got scared for once

 

[hackymanoj]

I just woke up and had a mini heart attack due to this.

 

[bhaveshS]

Got this mail today. I called customer care and verified there was no due remaining.
Also my due date is 9 july and I did full payment on 28 June itself.
Should I need to worry? Anyone received such mail today?
@SSV @Wealth is my birth right!
View attachment 60350

Same received by me

 

[pprakash11]

I got the card in July still received this email

 

[lpshreyas]

It seems like many, if not all, Federal Bank card holders have received this email. I too received it, even though i haven't used my card in over a month. A user on reddit confirmed on a similar post on the Credit cards India subreddit that they called the customer care about the same and were told not to worry as it was a system error.

Such incidents are getting so commonplace that I genuinely get the urge to close all but the most frequently used cards.

 

[Fini7777]

Got this mail today. I called customer care and verified there was no due remaining.
Also my due date is 9 july and I did full payment on 28 June itself.
Should I need to worry? Anyone received such mail today?
@SSV @Wealth is my birth right!
View attachment 60350

Confirmed with their cs team
It is a technical glitch
No need to worry