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LTF Infinia Upgrade Experience

elite34700

TF Premier
VIP Lounge
Hello guys,

I know we heard a lot of stories about infinia upgrade but I somehow felt the journey I had is possibly less explored less discussed and less successful for most of us . Let me begin with my failed attempts :

2021 - Initially spotted that there's a invite only card called infinia and enquired at a nearest branch I was told " You have to be invited and there are very special criteria's. " I applied for a DC privilige but was rejected in a day. Escalated to their VP cards and was then approved with a 2L limit. I have spent 1L in a couple of months and was told card was LTF. I used the card for a while and then emailed grievance team for a upgrade to Diners Club Black. Was rejected in a day stating limit required is 5L minimum . I retaliated stating that existing card is LTF kindly upgrade to a paid DCB still it didnt work.

2022 - Kept using the card and received a LE from 2L to 2.6L. Had a major spend and used the card for a spent of 2.57L in a single swipe and repayment was done on time. Post that received another LE to 3.6 L . I immediately wrote to grievance stating my spends are high even on competition cards like amex plat and requested for an infinia. Was rejected in a day. At the same time I had a neu infinity LTF with same limit and out of frustration about not able to get there i closed DC privilege.

2023 - I gave up my pursuit on infinia and relied on magnus and amex plat for max rewards . Post which magnus became RIP I again wanted to pursue for infinia. This time wrote to head credit cards stating upgrade is being rejected whereas a twitter user showed off stating he secured an infinia for his spouse with a 3.6L limit. I was triggered by this and escalated on twitter and to their nodal officer. They apologised and asked me to share the docs and consent. Did the same and was rejected in a couple of days stating I dont meet the income criteria ( Honestly I dont cause CTC < 20 L but ITR <30 L ). This is where I wanted to take a different route. Thanks to our community and the knowledge sharing i realised few approvals are needed from branch banking vertical. We have had imperia relationships ( not much CASA, insurances , investments etc., ) so started speaking to BM. Bm and RM had no clue and said not possible. I realised threatening them for accounts closure etc wont work as I have seen a friend maintaining 50 L AMB was denied infinia forget LTF. I didnt want to lose hope and somehow felt a bit frustrated about following up requesting people and decided to pull some favors. Took me a days time to speak to the very senior official, HDFC india about my requirement and our profiles. Post which the banking head has reached out was very kind enough to have his team note down my requests and was eager to have the cards approved. It just took 3-4 days of time and all of our cards are approved as LTF ( honestly didnt have to push them much ). I got a confirmation from the team in chennai that its been pushed for dispatch and was told branch banking leadership will personally deliver these cards to us.

My Conclusion : I rather feel good about the journey for infinia . For me personally its been the most difficult one to get, branch banking team surprised me with a LTF though which will surely make me loyal to stay with them . But What I realised is how much I have learned out of this experience especially in negotiating with a financial institution. When I watched @TechnoFino stating we can ask anything from the bank I thought he is being funny but in reality that works maybe differently for everyone. In the end I would say be an enthusiast and keep trying . It will workout for sure.

P.S : The route which I have taken is less explored for sure is what I believe. Will update this thread once I get my Infinia. My request is kindly do not ask for references or contact information of the officials who got this done for us I wouldn't be able to and i really appreciate all of your understanding and support on the same 🙂 . Thank you @1RC and @cardwizard for your words of encouragement when I wanted to share thoughts about possible routes to upgrade for an infinia 🙂 . Thank you for reading guys!
 
Only for Q4 ..
I dont know about others.. for Paid cards generally the CC departement personnel..
SO you need DCB LTF approval guy now...

Why do you need this info anyway?
because my local branch people dont know many things, i live in small town. i asked them to get me contact with bank manager, ill put in ulips as much as much manager says if he can get me DCB life time free (i looked at many thread in TF to draw ourt this conclusion). They said bank manager doesnt have to do anything with credit cards and asked me to contact credit card guys in my local area and gave me their contact
 
because my local branch people dont know many things, i live in small town. i asked them to get me contact with bank manager, ill put in ulips as much as much manager says if he can get me DCB life time free (i looked at many thread in TF to draw ourt this conclusion). They said bank manager doesnt have to do anything with credit cards and asked me to contact credit card guys in my local area and gave me their contact
Manual LTFs are rarely given on a very exceptional basis..
However, if you want Infiinia Metal FYF based on ULIP , I can help you ..
 
Heirarchy needs to be followed. BBH is technically 3-4 levels up so make sure nails are passing through their recommendation which BM has to ensure once BBH receives a mail from zonal/circle head he will approve. Infinia approval is a very small thing for a BBH at HDFC trust me.
What is the position of the person you spoke to? Can you tell us how you got into contact with a person of that position? Can you also give me some advice on how to assist my senior bank manager to try and get an income deviation approval for DCB/Infinia? I am a preferred customer with about 13L in savings right now that is my entire TRV, and I hold no card along with this I am looking to purchase HDFC Ergo insurance as well.


Your friend who had 50L in his account, did he already hold a hdfc card that needed an upgrade to infinia or was he holding no hdfc card and wanted to get infinia directly
 
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What is the position of the person you spoke to? Can you tell us how you got into contact with a person of that position? Can you also give me some advice on how to assist my senior bank manager to try and get an income deviation approval for DCB/Infinia? I am a preferred customer with about 13L in savings right now that is my entire TRV, and I hold no card along with this I am looking to purchase HDFC Ergo insurance as well.
@elite34700 please update
 
Hi,

I spoke to the group head and branch banking head directly. They fall in some of our known social circles. With the recent changes, getting an approval for infinia is close to impossible these days ( income or spends based deviation ) as per my most recent conversations. Atleast next 6-12 months it’s gonna be like this. They want to tighten the infinia base and slowly create a infinia reserve base and balance it out from a NPA perspective . However , you can ask your branch manager to approach the cluster or zonal head to help with the approval. That’s the only way I can think of.
 
Hi,

I spoke to the group head and branch banking head directly. They fall in some of our known social circles. With the recent changes, getting an approval for infinia is close to impossible these days ( income or spends based deviation ) as per my most recent conversations. Atleast next 6-12 months it’s gonna be like this. They want to tighten the infinia base and slowly create a infinia reserve base and balance it out from a NPA perspective . However , you can ask your branch manager to approach the cluster or zonal head to help with the approval. That’s the only way I can think of.
What about DCB? I am primarily aiming for that and when I get that card, I can ramp up the spends and organically be upgraded to infinia down the line; do not want to spend 7-8L on millennia or regalia that I can get by an FD. Can I approach cluster/zonal head myself and explain my situation as it is quite unusual and hope that the BBH approves DCB for me?
 
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