• Hey there! Welcome to TFC! View fewer ads on the website just by signing up on TF Community.

Need Group's Expert Advice. Issue with Magnus.

Apply For Lifetime Free IDFC First Credit Card
S

sharad131

TF Premier
VIP Lounge
Friends,

Lately have encountered following issue with Magnus and I need your advice as should I aggressively follow-up below issue with Magnus or you think that this will be a waste of effort and time. Below is the chronology of events:

1. Purchased forex currency notes on 300 USD through MMT App and ~25600/- paid via Axis Magnus Card.
2. Enquired the MCC code the next moment and was told the MCC code applied is 6051. Which I searched and safely concluded as eligible for reward points.
3. After a week I got all RPs for transaction done after above but didn't receive the RP for forex currency notes transaction.
4. I dropped a mail to premium support and got answer next that day that 6051 MCC is not eligible for Edge rewards.
5. Spoke to Customer Care and they narrated the same thing, when I asked that where it is written in T&C the guy navigated me to relevant pages on website which stated the list of cards not eligible for MCC code and has a long list of cards BUT Magnus was not there in list.
6. Argument didn't landed anywhere. Roughly 1500 RPs are at stake.

I need advise from you that should I escalate this and take this higher or should I let it go as this will be a futile exercise? If anyone has any practical scenario then please share that as well. Below are the links referred by CC person:

Important Announcements | Axis Bank

Visit us to know the terms and conditions like surcharge fees, edge rewards, and many more offers. know more about the important announcements on Axis Bank Credit Cards.
www.axisbank.com www.axisbank.com

Please Guide. Thank you.
 
Apply For LTF AU LIT Credit Card
Sort by date Sort by votes
sharad131 said:
Friends,

Lately have encountered following issue with Magnus and I need your advice as should I aggressively follow-up below issue with Magnus or you think that this will be a waste of effort and time. Below is the chronology of events:

1. Purchased forex currency notes on 300 USD through MMT App and ~25600/- paid via Axis Magnus Card.
2. Enquired the MCC code the next moment and was told the MCC code applied is 6051. Which I searched and safely concluded as eligible for reward points.
3. After a week I got all RPs for transaction done after above but didn't receive the RP for forex currency notes transaction.
4. I dropped a mail to premium support and got answer next that day that 6051 MCC is not eligible for Edge rewards.
5. Spoke to Customer Care and they narrated the same thing, when I asked that where it is written in T&C the guy navigated me to relevant pages on website which stated the list of cards not eligible for MCC code and has a long list of cards BUT Magnus was not there in list.
6. Argument didn't landed anywhere. Roughly 1500 RPs are at stake.

I need advise from you that should I escalate this and take this higher or should I let it go as this will be a futile exercise? If anyone has any practical scenario then please share that as well. Below are the links referred by CC person:

Important Announcements | Axis Bank

Visit us to know the terms and conditions like surcharge fees, edge rewards, and many more offers. know more about the important announcements on Axis Bank Credit Cards.
www.axisbank.com www.axisbank.com

Please Guide. Thank you.
Click to expand...
Able to get the exact scenario of you
In my opinion the 1500 Edge Rewards or 50 Edge Rewards not a concern but having a HNI card we should not get a feel of cheat by bank
Don’t give up escalate to nodal officer with email chain and say that boldly the list of cards exempt given by Axis bank don’t include premium cards like magnus
I too had a scenario like this I spent 50k on rental pg which as per Axis bank terms till 5th March we r eligible for Edge Rewards but they didn’t have awarded rewards for my 01st dated transactions i escalated step by step and got my points after almost 45 days
Banks will learn once we teach them👍
Maybe some of our community ppl also was in same situation like me but some don’t have time to fight with bank and some don’t want to do it due to unnecessary fear of card block and all but our efforts will reward all of them too so I am happy for taking lead on such situations 🤝👍
 
Upvote 0 Downvote
arunpratheep said:
Called CC, they told the MCC is 6051(Financial Transaction). At first they told it is not counted for ER. When I told to show where it is written for Magnus, they checked and told that it will be counted for ER and will be credited within 12 days.
Click to expand...

That's good to know. Strangely all cards other than Magnus are covered by this nonsense rule! Even Reserve!
 
Upvote 0 Downvote
arunpratheep said:
Called CC, they told the MCC is 6051(Financial Transaction). At first they told it is not counted for ER. When I told to show where it is written for Magnus, they checked and told that it will be counted for ER and will be credited within 12 days.
Click to expand...
Keep a close tab, I got the same answer initially. Later they denied that MCC 6051 is not eligible for ER. I have mailed to PNO, let's see what is the outcome.
 
Upvote 0 Downvote
Given that almost all the other cards including Reserve aren't allowed 6501, I'm sure it's an error on their part. Now question is are they going to own up to their mistake or be giant deeecks about it. I suspect it will be the later.

I have some similar spends coming up soon. I'm thinking I'll just put it on my Prestige card instead. 0.8% isn't worth this hassle.
 
Upvote 0 Downvote
PiperatGatesofDawn said:
Given that almost all the other cards including Reserve aren't allowed 6501, I'm sure it's an error on their part. Now question is are they going to own up to their mistake or be giant deeecks about it. I suspect it will be the later.

I have some similar spends coming up soon. I'm thinking I'll just put it on my Prestige card instead. 0.8% isn't worth this hassle.
Click to expand...
Haha! Took some time to register what the exact word meant after giant.
 
Upvote 0 Downvote
I'm also facing the same issue. There are asking me to share where in T&C it is mentioned. I remember checking it once somewhere and seeing Magnus was not included. But can't find now. Would someone be able to share where it can be found. Thanks for the help
 
Upvote 0 Downvote
sharad131 said:
Friends,

Lately have encountered following issue with Magnus and I need your advice as should I aggressively follow-up below issue with Magnus or you think that this will be a waste of effort and time. Below is the chronology of events:

1. Purchased forex currency notes on 300 USD through MMT App and ~25600/- paid via Axis Magnus Card.
2. Enquired the MCC code the next moment and was told the MCC code applied is 6051. Which I searched and safely concluded as eligible for reward points.
3. After a week I got all RPs for transaction done after above but didn't receive the RP for forex currency notes transaction.
4. I dropped a mail to premium support and got answer next that day that 6051 MCC is not eligible for Edge rewards.
5. Spoke to Customer Care and they narrated the same thing, when I asked that where it is written in T&C the guy navigated me to relevant pages on website which stated the list of cards not eligible for MCC code and has a long list of cards BUT Magnus was not there in list.
6. Argument didn't landed anywhere. Roughly 1500 RPs are at stake.

I need advise from you that should I escalate this and take this higher or should I let it go as this will be a futile exercise? If anyone has any practical scenario then please share that as well. Below are the links referred by CC person:

Important Announcements | Axis Bank

Visit us to know the terms and conditions like surcharge fees, edge rewards, and many more offers. know more about the important announcements on Axis Bank Credit Cards.
www.axisbank.com www.axisbank.com

Please Guide. Thank you.
Click to expand...
Did you manage to resolve this in the end
 
Upvote 0 Downvote
Great will buy forex next month and report back what happens. Bookmyforex has better rates than thomas cook although the latter had points credited without any hassles as reported on another thread
 
Upvote 0 Downvote
jamesdolan said:
Great will buy forex next month and report back what happens. Bookmyforex has better rates than thomas cook although the latter had points credited without any hassles as reported on another thread
Click to expand...
I will seriously not advise you to that. There are quite a few in this forum and they are struggling to get points for bookmyforex transaction inspite of escalation
 
Upvote 0 Downvote
You must log in or register to reply here.

Similar threads

Channakya
  • Question Question
"Expert Advice: Retentio Negotiation for IDFC Vistara CC"
Replies
12
Views
304
Channakya
Channakya
Z
  • Question Question
IDFC Paisabazaar BNPL closed. Need some expert advice
Replies
5
Views
543
zenchill
Z
Credit_Mania
  • Question Question
🔍 Seeking Advice: Issue with Paytm Auto Debit and Penalty Charge 🔍
Replies
5
Views
524
Credit_Mania
Credit_Mania
Avijeet
Need Expert Advice on Club Marriott + Accor Plus + ITC + Bonvoy
2 3 4
Replies
73
Views
12K
sahilgulati5
S
Back
Top