helloworld
TF Legend
Swiggy order not delivered and got cancelled after 2 hours. Problem is during these 2 hours they provided timely updates and one of them being delivery partner at my location but not able to reach even after 1.30 hour after that update. Turns out all of them false updates and can see delivery partner moving completely for other delivery at the other side of the map.
Contacted swiggy support through call/chat and they're unable to reach delivery partner, me neither. Atlast after 2 hours, they marked it as delivered without delivering, contacted support again but took nearly 2 more hours to escalate this issue.
After wasting total of 4 hours (2 hours in delivery + 2 hours support), they're saying will provide full amount as refund.
Problem is, this is not the first time and I don't want to let it go this time, so asked for compensation as if same happened from my side they're eligible to charge me full amount for the cancellation just after 1 min, so applied same to them but they didn't agreed. After that they silently refunded my amount (original order value) to my source account, even after contact support through email saying "we refunded amount, will investigate and make sure never happen" usual template, nothing about compensation.
So, does anyone knows ways to escalate this issue further for wasting my time (more through this escalation), wrongful updates, incorrectly mark as delivery etc.
tried: support@ and grievance@ but so far grievance never responded, and support saying above statement only.
Contacted swiggy support through call/chat and they're unable to reach delivery partner, me neither. Atlast after 2 hours, they marked it as delivered without delivering, contacted support again but took nearly 2 more hours to escalate this issue.
After wasting total of 4 hours (2 hours in delivery + 2 hours support), they're saying will provide full amount as refund.
Problem is, this is not the first time and I don't want to let it go this time, so asked for compensation as if same happened from my side they're eligible to charge me full amount for the cancellation just after 1 min, so applied same to them but they didn't agreed. After that they silently refunded my amount (original order value) to my source account, even after contact support through email saying "we refunded amount, will investigate and make sure never happen" usual template, nothing about compensation.
So, does anyone knows ways to escalate this issue further for wasting my time (more through this escalation), wrongful updates, incorrectly mark as delivery etc.
tried: support@ and grievance@ but so far grievance never responded, and support saying above statement only.
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