Need help to Escalate for Compensation from Swiggy

[helloworld]

Swiggy order not delivered and got cancelled after 2 hours. Problem is during these 2 hours they provided timely updates and one of them being delivery partner at my location but not able to reach even after 1.30 hour after that update. Turns out all of them false updates and can see delivery partner moving completely for other delivery at the other side of the map.

Contacted swiggy support through call/chat and they're unable to reach delivery partner, me neither. Atlast after 2 hours, they marked it as delivered without delivering, contacted support again but took nearly 2 more hours to escalate this issue.

After wasting total of 4 hours (2 hours in delivery + 2 hours support), they're saying will provide full amount as refund.

Problem is, this is not the first time and I don't want to let it go this time, so asked for compensation as if same happened from my side they're eligible to charge me full amount for the cancellation just after 1 min, so applied same to them but they didn't agreed. After that they silently refunded my amount (original order value) to my source account, even after contact support through email saying "we refunded amount, will investigate and make sure never happen" usual template, nothing about compensation.

So, does anyone knows ways to escalate this issue further for wasting my time (more through this escalation), wrongful updates, incorrectly mark as delivery etc.

tried: support@ and grievance@ but so far grievance never responded, and support saying above statement only.

 

[cardio_guycardio_guy is verified member.]

If they mark it as delivered without delivering,
We can raise a ticket with the reason 'not delivered but marked as delivered'
They will refund the amount, and also they will freeze the delivery boy's app for 1 day. They won't be able to use the app for 24 hours.

Happened to me. I raised with the reason item missing. (Because one item was missing)
Delivery boy came back and apologized.

Under 'my orders' again try: need help with this order. And raise one more ticket with a different reason. Surely they will resolve with some outcome.

 

[JSK111]

Avoid Swiggy. They don't care about customer complaints. They turn away most of the complaints by saying "we have taken your feedback and will pass on to restaurant." They know that customer won't fight legal battles for few hundreds and even if they fight the compensation won't be much so they openly directs all their complaints to trash-can like we do with their bad quality food.

 

[theflash]

Avoid Swiggy. They don't care about customer complaints. They turn away most of the complaints by saying "we have taken your feedback and will pass on to restaurant." They know that customer won't fight legal battles for few hundreds and even if they fight the compensation won't be much so they openly directs all their complaints to trash-can like we do with their bad quality food.

Yes and one line in their generic email is

"We are unable to validate your claim"

 

[JSK111]

Yes and one line in their generic email is

"We are unable to validate your claim"

Yes. This reason as well. Like what the hell. I have given multiple pictures and videos as well still you are unable to validate. But later I saw lot of similar complaints on Twitter and then realized that it's their generic response to all complaints. If we push we get useless coupons worth pennies which will eventually expire due to no use.

 

[helloworld]

Yes. This reason as well. Like what the hell. I have given multiple pictures and videos as well still you are unable to validate. But later I saw lot of similar complaints on Twitter and then realized that it's their generic response to all complaints. If we push we get useless coupons worth pennies which will eventually expire due to no use.

and these..

Post in thread 'Need help to Escalate for Compensation from Swiggy'

Feb 7, 2025

Based on my association with Swiggy:

They're not responsible for ...

- Quality and Quantify of Food that we ordered, but will pass feedback to restaurant if not fulfilled.
- Special instructions we provided with that order, but will pass as feedback to restaurant if not fulfilled.
- Distance to restaurant and home, it is based on Google maps (even if google maps shows less distance)
- GST and Other restaurant charges, its restaurant decision (As per swiggy).
- We can't cancel after 1 min but they can cancel after 2 hours also, but will pass feedback to...

• helloworld